Customerrelations@princesscruises.com
Princess Instagram message function
website feedback at bottom of Princess contact page
I have used these options to successfully get through to someone
I don’t know anyone who have booked through Princess Promotion, but it is on their website, so ask for a Supervisor to escalate this matter.
I’ve recently had major issues with their website & app, but it was fixed quickly.
phoning Princess can be frustrating
good luck
keep paper copies of everything