Montanagirlalways

5 hours ago, reeinaz said:

Is it because they couldn’t handle your concern or was it due to technical issues? I’ve cancelled bookings and changed rooms using the chat agent. So far nothing more complex than that. 

well thats encouraging. I believe they couldn't handle my concern for this particular issue. I"ve never changed rooms except when bidding up and have been fortunate not to cancel. Thank you

15 hours ago, reeinaz said:

have you tried using the chat agent?

yes, and it always ends up that I have to call. thank you.

1 hour ago, KristinLM said:

Just to clarify my situation now. My PCC finally reached me. We talked and found out the problem that was causing the breakdown in communication (and yes, it was related to the websites, lack of transferrability and the inability for them to call international, among a few other quirks).

I hope that @Montanagirlalways gets the same resolution that I did and things work out. I am sorry that people made assumptions that may not have been the reality she was experiencing. I know I feel a lot better now that my situation(s) have been resolved.

so kind of you!!! I had to send letters for some of my issues. I appreciate your follow up

2 hours ago, SeaShark said:

This situation is yet another example of why you should use a PCC or TA for your bookings. This issue is really only affecting the self-bookers and those who just call the 800 number whenever they need someone.

Ahh- but there are other advantages to booking directly. I was notified of the escape cancellation way before a friend who booked through a TA. I was also able to get my cruise transferred much sooner. Also I got triple points and she is having to apply for hers. The TA tried but couldn't for some reason. A very established TA. We just prefer directly calling. I have never run into this problem in the past

3 hours ago, KristinLM said:

I have been having tons of problems, also. No call back and disconnecting my call via a neutral "full voicemail".

Hoping things get better. I think they have me flagged by now for too many call-back requests. 😅

 

Edit: the chat agent just said "unfortuantely, we cannot do anything. you need to reach out by phone." and then proceeded to give me the exact same numbers that have been disconnecting me.

 

i have also left call back requests without success and tried chat. I understand they have busy times. I guess they don't have the staff. I don't know. 

i can't reach NCL. I have called and left my number and they don't call back. I've waited on hold only to finally get someone and then get disconnected. Is anyone else experiencing this?

10 hours ago, bigrednole said:

Well, those that were on her this weekend just got a heck of a deal. It may not be the exact vacation expected, but there are some great options. Obviously there are some issues with logistics: getting to Miami, Tampa, NOLA. I am sure NCL Air will do what they can for those that want to go to another port. For those that booked separately, just eat the change fees and submit to insurance. The final option for others is take the full refund and 50% FCC. For me, I would take Option 1 and do everything in my power to make it work. Flying into MCO, it is about a 75 minute drive/ride to Tampa. It is about 3 hours to Miami.

 

Even if having to drop to an interior cabin, you basically get the cruise for free anyway. You just have to roll with the punches and see the good in it. I would be thrilled for these options.

with option 1 we only get the cruise fare back. taxes,etc of what we paid are then transferred to the new cruise. Its an ok deal.  

I am also looking for suggestions for parking for the Tampa Port. 

Thank you

43 minutes ago, tallnthensome said:

Parking questions for Florida get asked and answered here, not the NCL forum.

 

https://boards.cruisecritic.com/forum/386-florida-departures/

 

 

thank you

Any suggestions for where to park for the Tampa port. Totally unfamiliar with the area. We generally cruise out of Port Canaveral.

Thank you

43 minutes ago, resetjet said:

If i was on the next cruise i would prepare for the possibility of spending the first day or two at the dock while

repairs and certifications are completed. 

WHAT???? That is crazy! I'm on the 26th and perish that thought!

Chankanaab state park is another good option. I think the snorkeling is good although rocky to get in but there are many other things to do there also. There is an entrance fee.

thank you for this topic. We leave on the 26th on the Escape. Walgreens was fine for RCCL but I was wondering about NCL sayin PCR or antigen. So this discussion seem to clarify that.

49 minutes ago, Charles4515 said:

The Orange Route ferry between Dockyard and St. George's will be returning. Reading through an article in Bernews I noticed it is budgeted for 2022-2023.

 

“To support the movement of cruise passengers between Dockyard and St. George, the Ministry has budgeted for the Orange Route ferry for 2022-23. The Orange Route provides crucial connectivity between cruise ship passengers “where it all began” in St. George, allowing economic benefits for businesses, and cruise ship passengers alike to enjoy restaurants, souvenir shops, and attractions in the area."

 

https://bernews.com/2022/03/minister-lawrence-scott-budget-2022-highlights/

hope so!!!  Thank you

depends on where you live I guess. If you live on the beach somewhere you exchange one paradise for another.

We booked this for September 2022. I looked on trip advisor and the costs were comparable. Seemed interesting. If not then at least we will know.

We plan to be there in September on RCL. Hope the ferry is up and running by then

I have seen it open in Coco Cay and Nassau. Last trip it was only open in Cocoa Cay. The previous one it was only open in Nassau. I was very surprised it was open in the ports. Cocoa Cay I can understand but not sure its predictable.

Just now, Russ Lomas said:

I agree and sympathize with the predicament you found yourself in.  They did give us adequate notice, which cruise lines do not always do.  Thankfully, we did not book airfare yet for this one (we were planning on driving 2 days to get to the port and 2 days to get home, but that seems excessive for a 4-day cruise).

 

Out of curiosity, though I know it has no bearing on any other situation, what compensation did they offer you for losing 2 full days of your cruise?

That was about 2 yrs ago and honestly I do not remember. They reimbursed for hotel stays up to a certain amount but not including food. There was a limit. It was very hard to plan with only being given 1 week notice which included Easter.

12 minutes ago, Russ Lomas said:

Very disappointed (and confused) to have just received an email from our travel agent to inform us that the Mariner of the Seas is going into dry dock.  Why the dry dock is going to take 2 1/2 months, I am not sure?  It was just amplified in 2018. 

Mariner of the Seas will need some extra time during its scheduled dry dock next year. Regrettably, this means our January 7^th, 2023 through March 27^th, 2023 sailings have been cancelled. We know this news is disappointing and apologize for the impact to your clients' cruise.

 

Our sailing (January 2, 2023) is not one of the cancelled sailings, but we did receive notice that RCCL will be cutting our cruise short by one day and making it a 4-day cruise instead of 5 days, so we will be missing Coco Cay and only port once on the entire cruise.  I thought that RCCL would at least pro-rate the cruise and charge everyone 1/5th less since they are eliminating one day of the cruise, but they are keeping the rates the same and offering just a $50 OBC per cabin for the inconvenience.  Our travel agent (who is great and knowledgable about things like this happening), says this is the norm when things like this happens.  Seems like a very poor business practice on RCCL's part.  If they decided to randomly cut the last day of your cruise and not offer credit other than $50 OBC, how would you feel?  I love RCCL, but feeling quite frustrated with them right now.

They have certainly given you advance notice!!!! NCL cut our transatlantic cruise short by 2 days and notified us 1 week in advance and that was on good friday. Imagine the people scrambling to change airfares. Plus they cut out 2 ports. Let me tell you people were not happy!!!! They gave us minimal compensation. 

Has anyone taken this tour? Looking at this for our cruise this month-February. Or any suggestions for snorkeling? Water might be a little cool.

Thank you

Gale force winds around Nassau-the cold is really reaching south. So I guess you will continue to head south to escape the weather? Best wishes

those are spring break dates. The cocoa beach area will probably be busy. But there are lots of restaurants and a minature golf around cocoa beach.  Then head back to the port for dinner/drinks at one of the local places around there- Grills, Rustys, Fishlips.  Many of those have music in the evening.

On 1/22/2022 at 11:14 AM, Another_Critic said:

888 Transportation vans will be available at the parking garage.

 

https://cab888.com/

yes we have used 888 and they are very helpful

If u go to the pier there are other places to walk to from there if you are up to walking. RonJons isn't far. Or consider an uber/lyft to Cocoa Village. Its on the river. Lots of shops and many places to eat and drink