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comcox

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About comcox

  • Rank
    Cool Cruiser

About Me

  • Location
    Maryland, USA
  • Interests
    Genealogy, travel and reading
  • Favorite Cruise Line(s)
    Fred Olsen, Holland America

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  1. Have they opened up shore tour booking for your cruise yet? They usually do this 8 weeks in advance and if nothing is posted I would say that's a good indicator it's not going. I'm waiting to hear on September cruise but they want their final payment in 10 days. Their website showing flexible booking conditions through end of August so I'm guessing they are unsure about cruising that far at least.
  2. I had read on FB that there was suppose to be an announcement this past Monday, but nothing happened. Now someone said they phoned CMV yesterday and was told it will be next week. When all this happened and my spring cruises were cancelled, I tried to be very supportive of CMV as well as the other UK cruise lines by rebooking, etc. But I am really about out of patience with CMV now. I rebooked one of my May cruises to September, but as I have to fly from US I really need to know if it will happen or not. CMV still wants their money in a couple of weeks but I'm still waiting on a large refund from them. If things don't improve soon, I will not be cruising with CMV after this.
  3. I've always used Roll Calls for my cruises but like several other CMV cruisers we've given up on the Roll Call section because the Admin has never created a separate section for us, even though Fred Olsen and P&O each have one. It's just too difficult to find our CMV sailings in this "Other" section. For CMV I now use Facebook instead for keeping up to date on everything CMV. p.s. I'm on the 21 September Magellan Hidden Baltics.
  4. Glad to see someone else in my quandary. How were you able to book directly with CMV UK? I cannot even pull up their website from home, only the U.S. website. My Baltic cruise is Sept. 21 from Bristol on the Magellan and the U.S. agent said my payment due date is June 16. CMV, however, only seems to announce any cancellation/changes once a month to cover the following 30-60 days at a time. They are suppose to make another announcement Monday, June 1, but I doubt it will cover cruises as far as September. And the UK government is not going review their new 14-day mandatory quarantine ruling until June 29th, and every 3 weeks thereafter as it continues. I really do not want want a cruise to nowhere or someplace else. I would just go ahead and cancel before June 16 as it would only be a $50 cancellation fee at that point, but my cousin who lives in the U.K. booked this cruise to go with me and that would leave him hanging. I'm still waiting on a $4458 refund for my cancelled May cruises from CMV and, if they should cancel September, I don't want to add to that a voucher which may not have any consumer protection here. Would that they were as great as Fred Olsen. I got a full refund on my cancelled April cruise within 30 days and now they offer a final payment deadline of 28 days before sailing so passengers have a chance to now what is happening before they make that financial commitment.
  5. We cancelled our October HAL South America cruise back in late March and were told our deposit refund may "take a while." Like you, we have received nothing yet. I'm also waiting on refunds for cancelled fully paid spring cruises from various U.K. cruise lines, which started out saying 60 days but are now saying 120 days for refunds, except for Fred Olsen which refunded in 30 days so good on them.
  6. Thanks so much Tring for all your insights. This was very helpful in trying to understand things from over there. The CMV U.S. agent is very sweet but not always knowledgeable. I received confirmation from U.S. agent this morning that final payment will still be due June 16th so it's likely I will just cancel the day before. I just can't see laying out more money on a real iffy booking. The cancellation fee for U.S. bookings is $50 if done before 90 days, but I don't know what it will be for my cousin, who is in U.K., if he cancels also since he booked because I was going. Right now he's confined to IOM where they have no passenger ferry service until lockdown lifted.
  7. My flights are still scheduled. Flights from Europe are still happening; there are just fewer as they have to land at specified airports. Right now there are "bans" in place on non-American passengers entering from certain countries. Getting responses from CMV has not been easy as we have to work through their U.S. agent and U.S. website. I have a small travel insurance policy now based on deposit and flight change costs, but the minute I pay the cruise balance I have to up that policy to cover all costs and that insurance premium will not be refundable if the cruise company cancels. For example, when all my spring cruises were cancelled I lost an almost $900 premium; far greater than what few non-refundable accommodation deposits I had. (Note In the U.S. we have to buy a policy for each trip we take as there are no total coverage annual policies such as the U.K. has).
  8. Well, quarantine for all travelers arriving by air or sea goes into effect June 8, but no specific end date. That is going to create a significant problem for the cruise industry, not just us Americans flying in to take a cruise from the U.K. If, in September, this is still in place and if my CMV cruise still goes, I would be looking at flying in at least two weeks in advance, finding somewhere that met the guidelines to self-quarantine, and then on return from the cruise have to repeat that process before going to the airport to fly home. . . . I have to make my final payment June 16th and I won't even know what will be happening in September. . . I sure wish CMV would institute the great policy Fred Olsen has of final payment only 28 days before the cruise.
  9. Fred Olsen is handling this quite well. I had an April cruise booking with them and received refund within 30 days. They have also changed their balance due date to 28 days before sailing and promised to give at least a minimum of 30 days notice on any cancellations/changes thereby giving passengers a chance to make a decision.
  10. The U.S. website, which is the only one I can access, is often behind the U.K. one with any information about cancellations, etc. And the U.S. agent is not always getting complete information. When my two May cruises were cancelled and I went to rebook for next May she had very little information and she told me I had to use all my FCC credit on a single cruise and just for myself, leaving over $1200 left over which would go as OBC on the same cruise. That would be lost money so I requested refunds and was told they would be 60 days or so. Now it's 120 days. I also added a booking for September and they want that money June 16th so they expect me to give them even more money on a cruise that may not happen while still withholding my refunds from two other cruises. Not a good way to retain loyal customers.
  11. Bring back the libraries, the good lecturers, the Crow's Nest as a wonderful place to sit and enjoy the scenary, the little movie theatre--the loss of those is what drove us away from HAL>
  12. I totally agree. Too bad he didn't leave sooner before he did all the damage.
  13. I'm also faced with the mandatory 14-day quarantine issue since I fly from U.S. to U.K. to take CMV cruises. I have a CMV cruise 21 September from Bristol which I'm probably going to lose.
  14. I heard on the BBC News last night that the U.K. is going to start a mandatory 14-day quarantine for all persons arriving by air into the U.K. It did not say how long that might last but I'm booked to fly from the U.S. to Heathrow just a week before my 21 September Hidden Baltics cruise. CMV actually has an office in the U.S. so I know they must have at least a few other folk like me who fly into U.K. to take their cruises.
  15. Now next announcement set for Monday, 11 May after management meeting.
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