I recently led a group cruise on Jewel where at least 10 of our rooms required Special Needs requests. Either CPAP and/or Sharps Container/Fridge related. Besides PERSONALLY notating each reservation on Espresso (the Travel Agent portal for Royal Caribbean), I also emailed Special Needs for every room reservation individually. Additionally, my reservation was one of the ones for CPAP water too. None of us got any of what was requested. Everyone simply asked their cabin stewards and all was fine by bedtime on day 1, but still, what's the point of Travel Agents notating PLUS emailing and having a dialog with the Special Needs department.
This is also not just a JEWEL issue, as I have only gotten my CPAP water on ONE of my past TEN cruises without having to kindly ask my steward. Again, my steward has always gotten what I need quickly and painlessly, but it again poses the same question as above.
This thread has inspired me to reply back to EVERY email with Special Needs relating to our Feb 2019 group cruise with the following...
Please be advised that these items were not in the guests stateroom on embarkation day and the ship had no record of the request. Please address this reoccurring shore to ship communication issue.
Hopefully my request for addressing this WIDESPREAD issue might get some balls rolling.