CTCruiser76

4 hours ago, benebire said:

I was booked on the 4/14/22 Mariner sailing. It was a 4 night and is now a 5 night, pretty sweet deal getting an extra night for same price plus $50 obc. Thank u Royal

We were booked on the 4/28/22 and were switched to the 4/14/22 sailing as well.

Our 4/28 sailing was a 4 nighter as well.....now it appears to be a 5 nighter?

Could this be true or will RCCL correct this as well in a few days??

3 hours ago, Sunshine3601 said:

They will apply the FCC immediately but it could take up to 24 hours for you to receive the new invoice.

Agree - we just did this last weekend, but we had to call the automated number to request a new invoice. 

Bumping this back up - wondering if anyone has heard any rumors from anyone regarding cruises longer than 7 days? 

Someone is buying - which is why the price is going up.........I can tell you, its not me. 

Maybe they will replace the filters in the staterooms more frequently now. Our last cruise on the Mariner, I took a peak at the filter behind the metal vent and it was disgustingly dirty. 

We asked the stateroom attendant to have it replaced, but they never did. It appeared like it hadn't been changed in a long period of time. 

Thanks for the feedback - we ended up shifting dates and booked a GS for for a much more reasonable price. 

Question - Looking at a few different cruises, saw one that peaked our interest. We have never done full suite before, but have sailed a few Jr Suites.

Would a $1400 bump in cost be worth it to move to a Grand suite on a Voyager Class ship on a 4-5-6 night cruise?

I know this will be totally subjective, but for those that have sailed both Junior Suites and above, would that extra cost be worth it ? 

If not, what is your break point to jump up to the next suite level?

Thanks for your help?

On 2/5/2021 at 6:22 PM, erinsmom03 said:

 

I'm so sorry to hear that. I would suggest that you try once more, perhaps directly to MBayley@rccl.com. Try to explain what happened as clearly as possible, as well as be sure to point out that Covid was the reason behind the cancellation and the reason for your family not wanting to use their FCC. Discuss the fact that you are looking forward to cruising a lot in the future, and would love to stay with Royal, but that you are questioning that based on this situation.

Great new update !!  After our email to Michael Bayley, someone from 'his office' called today and reassigned each of our mothers certificates to each of us. He said they should have done it from the first email, as this did not have to be sent to the CEO'S mailbox and apologized. He said that maybe they thought we were asking for a refund, which is why the told us no at first, but the letters clearly asked just to reassign to each child. Anyway, its done and now we are satisfied future cruisers.  Thanks for everyone's help !

On 1/26/2021 at 8:58 PM, allisonb22 said:

i was booked on this sailing also- just cancelled last week.

 

too many unknowns. if they change it to 7 nights, they'll have to change the itinerary. have done the PC, Nassau, and cococay route from NJ too many times to want to do it again, and my best guess is it would be changed to that. we booked this sailing specifically for 9 nights on oasis. oh well..

Agree with you. We booked this for the same reasons as you, not going to be happy with that 7 night itinerary.  

We haven't cancelled, but don't like the alternatives, but holding out hope for something different than PC - Nassau - CoCo Cay.  

9 hours ago, erinsmom03 said:

 

I am so very sorry! That is terrible. 

Well I can tell  you, its not a great PR move......My wife and I are rather young and have many of cruises in our future...not sure they will be with RCCL any longer........

22 hours ago, erinsmom03 said:

 

Hmmm... if you don't hear from someone soon, I would try Michael Bayley directly.

Well we heard back from guest relations.....bottom line - they told us to go pound sand. Cert. are non transferrable. 

Just now, erinsmom03 said:

 

Hmmm... if you don't hear from someone soon, I would try Michael Bayley directly.

Agree, if we don't here anything by end of day tomorrow, we will go that route. Thanks. 

44 minutes ago, erinsmom03 said:

 

Have you heard from anyone yet? The person that answered my email was wonderful. She even answered my thank you email. I hope you have had similar luck!

Hi - no we haven't received anything, other then an immediate response email stating that they received my email. 

21 minutes ago, Ourusualbeach said:

Just to add, they have in the past treated bookings that they cancelled very differently than bookings that the customer cancelled allowing much more flexibility with booking that they cancelled. I’m not sure if that is still the case. 

Understood - thanks for the heads up.

This happened in early March, before they had their CWC package together and there was a lot of confusion......we shall see. 

Just now, erinsmom03 said:

 

I sent an email directly to Michael Bayley as suggested by Ken. I sent the email on Thursday morning, and I heard back from someone in the executive office on Friday afternoon.

 

I wish you luck, I hope that you can get a good outcome as well!

Ok thanks, that is good to know. 

Lets see if the normal channels work first. 

1 minute ago, Ourusualbeach said:

Thus a a standard request as I am guessing that you4 parents are over 70.  Royal guest relations is the correct place to send this request.  I would give it 3-5 business days. 

 

Ok - Thanks, One is over 70 and the other is high 60's - she would kill me if she found out I put her real age on the internet. 😆

On 1/29/2021 at 9:39 PM, erinsmom03 said:

@OurusualbeachI can't tell you how thankful I am for your advice! I heard back from the executive office, and they did transfer my niece's FCC to me and applied it to my cruise! I am so excited to not lose out on $450!

@AshlandI can hardly believe that it worked, but it did! I think I wrote a good email 😊

Erinsmom03 - How quickly did you hear back once you sent your email ? 

We have a similar situation, where we booked and paid for a cruise for our moms as a gift pre Covid. Then all the cancellations started. We cancelled the cruise after final payment, but before this current  iteration of CWC. At the time of cancellation, it was 50% refund and 50% FCC.

They were both issued a 50% FCC, but now, neither one are interested in going on a cruise. 

This was going to be the first cruise for both of them and they both are in the high risk category.  We called and asked if the FCC can be transferred to our names, one seeing that paid for the cruise and two, they are high risk, but were told no. 

We were then told to send a letter to royalguestrelations@rccl.com and plead our case. 

We sent our letter today, so now we are in a waiting mode. 

Do you or does anyone else think we should forward the letter to mbaley@rccl.com email address ??

Also, has this been completed for anyone else ? 

Thanks in advance. 

1 minute ago, ranchette said:

Do you know if you can  use it for an existing reservation or does it have to be a new one?

That I do not know.

@Ourusualbeach or others should have that answer. 

Yes, we just did this with RCCL. 

Our final payment date for our cruise was Feb 1st, we cancelled our non refundable suite deposit of $500 and received it back as a FCC.  

Another question is - how can you tell if the bed is set up with your head facing forward or backwards? 

Freedom class and Voyager class?

I much prefer forward facing.  

4 hours ago, molly361 said:

My 2 suites for 2022 were Shifted at very good prices.  No need for me to even look at p rices.

Did you L&S our May 21 cruise?

44 minutes ago, Charles4515 said:

 

Royal did not purchase Azamara. The brand was created by Royal. The transfered two ships from an affiliated cruise line. 

 

Interesting.....didn't know that....thanks for the info. 

8 hours ago, Charles4515 said:

 

They practically gave away Azamara. 

Does anyone know what they paid for it and when?

4 hours ago, molly361 said:

We are on a 6 night out of PC.  No options out of PC for us to shift to.  

Same cruise - same problem !

Thanks all for the help.