After trying all week, I finally got through today. But, it wasn't exactly what I had hoped to hear or complete.
I have a B2B scheduled on Edge for this November, a four night and a ten night.
She wanted to deal with each reservation separately which is fine.
For the four night, she quoted me a $9 per night upgrade charge, plus gratuity. She said this reflected my 10% Elite discount. I said I thought the discount was supposed to be 15% but she said no that's only if I bought it without the Always Included. Didn't sound right to me but I was happy with the $9 per night charge as I had thought it had increased.
Then we got to the ten night cruise. This one was for some reason $10.60 per night. She said the per night charge was higher for the longer cruises. I said I had never heard this before. She checked with a supervisor and confirmed.
In any event, I'm comfortable with the per night charge but has anyone ever heard about different rates for shorter/longer cruises? I have received confirmation of my first order but not my second. I hope I don't have to call again.