Hello all,
I have never sailed MSC but decided to book an October, 2022 seven nighter on Seashore in the Yacht Club. We usually sail on NCL or Celebrity but MSC's Yacht Club rooms were going for less than the others so we decided to give them a try. Shortly after placing a $398 deposit on the October cruise we learned that the dates will conflict with the estimated due date of our grandchild. So, I booked the same ship and itinerary but for August, 2022 instead and asked my TA to cancel the October cruise. She has been on the phone with them on and off for most of the day. They will cancel the October cruise but will not refund the deposit. The rep said that there is an "understanding" that Yacht Club rooms are non-refundable. Sadly, I did not have that understanding since there was no disclosure on the booking that indicated the deposit was non-refundable....that I saw, anyway.
Edit to clarify: I booked via my TA website, not directly with MSC. Should the non-refundable part have been visible on the TA's site?
My questions:
1. Is anyone aware of fine print that says these categories are non-refundable? Apparently, I missed it.
2. Do I have any recourse as a consumer? Mind you, I've already paid for the August booking in full so they have my business...this time...