Blue Midget

Maybe so, but to deliberately not grandfather in packages purchased prior to December 2022 is probably logistically and operationally more complex than doing so would have been. It is this in particular that comes across as especially money grabbing and makes the underlying company ethos appear questionable.

UK as well - no email yet!

I fall into the category of booked prior to Dec 2022, paid for a package, have now paid in full and sail in a month. When I booked it was clearly advertised as free room service, free Alfredo’s, free use of app etc. I am not loyal to a specific cruise line and have previously booked with RCL, HAl and P&O. I generally choose according to dates, itinerary and value. Irrespective of what the T&C’s state this very much feels to me like a retrospective price increase. The previous changes to plus didn’t bother me as they clearly were extras but in this case they have taken away something I had and stated it will be $140 per person for a 14 day cruise to get it back. I am not going to let it spoil my holiday but I think it would probably prevent me from booking Princess again - not because of the specifics of the changes here but because I can’t trust them to actually provide what I booked and paid for in the first place. The way they have gone about this will I suspect tarnish their brand image more than they realise. It is also going to cause absolute chaos at guest services for the next 3 months……

Well now the message on the app has gone back to the original “you do not have any packages “…………

Like a number of other people I have a plus package that does not show up in the app but is visible on all my cruise documentation and on the website. I had not bothered doing anything about it apart from making sure I have printed copies of everything to take onboard. As of today though the app message has changed. It no longer states “you have no packages” and instead says “packages can be confirmed once onboard by guest services”. That suggests to me that there is a problem they are aware of but don’t know how to fix at present.