ATL_Miami_Cruiser

My wife had a similar problem with the orange auto detection box not recognizing her face using the web browser check-in and cam on my PC and phone. It would not work in any light, but my photo worked quickly the first time. We rebooted her phone and use the check-in process on the MSC app instead and it worked perfectly.

It depends on the cruise. Last November on a 5-day Caribbean we went there as soon we boarded and it was sold out. In March on a 10-day Panama Canal cruise we were 5th in line and was able to book a cabana and plenty of loungers were available.

It greatly depends on the itinerary. The passport card is limited for travel to/from Canada, Mexico, Bermuda and “Caribbean countries”. There are some ports in the Caribbean and Central America Caribbean countries that will only accept passport books. Cruise lines like Carnival do accept the passport card for the majority of their itineraries, but they mainly visit Caribbean ports that don’t have passport restrictions. It’s all up to the cruise line.

We had the same issue several weeks ago after final payment and from our experience it can take up to an hour for the Medallion app to sync with Princesses backend reservation system. I closed the app and checked it every 15 minutes until the reservation options were available.

New 4.9 iOS app update available. Take screenshots of your dining reservations and other items before updating!

The dine my way was an interesting concept but it's poorly implemented and leads to unneeded stress, long lines and loss of pre-cruise dining time coordination with multiple cabins or large groups. Will you consider bringing traditional dining times back to Princess? The same question goes for the problematic Medallion App, will you make this a pre-cruise stress free experience for your guests by taking the anxiety out of the check-in process and return to a web based experience with an easy check-in method where surprise changes/deletions aren't made without us knowing.

Thanks good to know. While booking I recall seeing a disclaimer about not guaranteeing the exact seat or class. It may be just a Princess tactic to try to get us to pay sooner or there could be something in the contract with airlines that gives them flexibility with this fare. Based on my understanding of Youtube videos on this topic, once you're ticketed you lock in your reservation with the airline. This is our first time booking with EZ Air so maybe others can chime in on their experience.

Yes Princess and also on Carnival. 9 times out of 10 it's a regular pour, but not always. At Princess bars I've sat next to other guests who've been on the ship for weeks doing B2B's and they've shared with me who their favorite bartender is. I've also had my favorites and always went back to them. Uneven pours happen all the time, I could get my wife and I the same drink and one would be stronger than the other. It may not be intended but it does happen more often than you think.

After cancelling and rebooking close to the final date, what's been your experience with the available seat selection and keeping the same seats? The EZ Air fine print of not guaranteeing a seat selection until ticketed is what made us immediately pay it in full. We knew it would turn the ticket into a fare with restrictions, but it was worth it to us to get ticketed and lock in our premium seats on Virgin Atlantic to the UK.

My experience was the same. The pours are inconsistent across bartenders no matter how they were originally trained and I've definitely received extra at times from friendly bartenders. I drink whiskey on the rocks daily and can see with my own eyes how much is being poured. It may not be a ton more, but it's more than the usual.

Point to site VPN to a private IP has been available on past sailings but very slow. VPN access is a matter of network port availability and destination IP. Port 443 is a common port for SSL/TLS based point to site VPN and is likely open, but they're likely blocking public VPN's like Nord VPN and their range of IP's. I'll need to test next month on Caribbean Princess to confirm.

I've been told by my CVP that they don't get commission and credit for deposits made online. She said that it's ok to book online to hold the cabin, but I would need to call her to make the deposit. I've done this several times and it's worked out for us.

I wish that were the case. There's two major developer toolkits that would be Princesses main focus, Android and iOS. There are different OS version numbers of Android and iOS, but each modern version is based on the same core kernel for each toolkit. So you could have an iPhone 8 or 14 and the same base code would apply to both as long as they are on a modern OS version from a few years back. Android used to be bad at this but over the years is much better now. Tablets also run the same base code but with just some tweaks to the configuration values. So it's practically all the same code per each OS and this is by design to ensure the majority of apps can work across all phones running iOS and Android. If they didn't do it this way all apps on the app stores would be broken several times a year as each new OS version is pushed out. The problem with Princess is that they didn't take the time to properly QA, debug and pursue actual user input before deploying this app. That and they have an older legacy reservation system interfacing with a modern system and the mapping between the two isn't the best. I'm rooting for them it right.

The same thing happened to me. This is why I take screenshots every week to prove they are there in the app. It was the only proof I had to show that the app had a major defect.

My reservations disappeared on the second day of our 2022 Thanksgiving cruise. It occurred while I was attempting to update the app over the ships WIFI. The staff onboard believes it was done by a crew member on the ship, but this guy in this video had the exact same issue 8 months ago. I work in IT and can tell you this app is full of bugs that shouldn't exist.

iOS Medallion app version 4.8.1 is now available.

These worked great for attaching it to a watch and held the medallion well. On our last cruise we used them with our Apple Watch and everyone kept asking us where we got them because they were so much easier to carry and use. https://www.amazon.com/gp/product/B095C337PT/

Also try reaching out to askoceanmedallion@carnival.com I did that once and received a response within a day. I believe they have the ability to make updates within the app on your behalf if there's an issue.

That was my understanding as well. On our 5-day Thanksgiving cruise it was very slow and we only sailed the gulf with stops at Cozumel and Costa Mya. I think they made that “fastest” claim back in 2018/2019 when they had a good amount of satellite capacity. Now with all the mega ships launched there’s a smaller allocation of bandwidth available to Princess and the upgraded SES satellites are delayed until later in this year. https://spacenews.com/o3b-mpower-service-debut-pushed-later-into-2023/

The table reservation issue was definitely not your mistake. It happened to me as well and I discovered that bug in the app where if you choose the "book at the same time and day" option and select private table, it will show you your time and private table selection after you hit the confirm button. BUT as soon as you exit the dining screen and then go back in to see your MDR dining selections it will reflect a shared table on each day. I also notified Princess execs of this issue. The work around is to make individual MDR dining reservations for each day and select private table. That's the only way it sticks. My advice to all is to take screenshots of your reservations each month leading up to your cruise, luckily I did that and it was the only evidence I had that proved my dining reservations were deleted a day after boarding the ship.

I received a response from John Padgett and he apologized for the dining reservations deletions and said they were aware of the app issues and are working to resolve them and reduce the size of the app. Currently the app is around 400mb in size and nearly impossible to download using the ships wifi if version updates or reinstallation is needed. Only time will tell if they get all these issues sorted out.

I totally agree with you! Guests are paying money for a relaxing vacation experience and when Princess gets the basics wrong (dining reservations, event listings, etc.) the onus should be on Princess to correct it and not put this hassle and anxiety on its guests to fix. During my last cruise after all of my dining reservations went missing on Thanksgiving day for the entire cruise, I wrote the Princess executive team and express this very issue to them and told them the app needs work.. Things that should be sacred such as dining times should not be a gamble while on vacation. I have over 25 years IT experience and I've never seen an app released from a major brand without proper QA testing and customer input.

iOS Medallion app version 4.8 is now available. Not sure what this version fixed or changed, but before you update take screenshots of all of your dining selections and anything else that's important in case anything goes missing!

Agreed it does sound very odd as an official statement. At timestamp 3:00 the reported states "This representative said" which could mean anyone at the company.

The dreaded Vista class propulsion issue. If it is the azipod issue I hope the manufacturer fixed the design before installing them on other ships built after the Panorama.