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Sallyandtex

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About Sallyandtex

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  1. Very very happy with Vietnam airlines who have finally refunded all of our PE seats Syd to Paris. They were non refundable tickets. So glad i booked these myself, as my TA has charged $704 fee for lost commissions on our Holland Am cruise, plus $50 cancel fee, plus other cancellation fees for transfers, accommodation etc. They said we can get the $704 discount if we book another holiday worth more than $7000, but this has left me not wanting to use agent as all those "bits" i booked myself I got refunded.
  2. So....back on track, what are people thunkjng regarding booking/rebooking? I was going to try reschedule a Northern Europe and UK trip for July 2021, but thinking it might still be dodgy in 12 months. Hurtigruten is offering 5% deposits but they are "non refundable" , that can be in the hundreds and with our borders possibly still closed I am not keen to kiss more of my hard earned away. I dont think there is an insurer on earth that will cover pandemic cancellations now.
  3. Well, if you booked direct without an agent, hopefully you will get 100% of your money back. They wouldnt even discuss "financial matters" with me as I used an agent. Good luck.
  4. I think this must be the case. The provided info box (thanks) says 100% refund all monies paid. I think what has happened is, I paid TA $8400, they take $704 commission and pay HAL balance. When cancelled, I get 100% of the money PAID to Hal, commission has been spent back in Feb when my final payment due. TA says this money doesnt exist anymore, plus they took $50 cancel fee ( reduced from $300, as they got so much backlash from consumers) I wanted to do the FCC, but agent said I would have more flexibility to cancel. Hence my statement about agents, everything else that I booked myself including airfare has got 100% refunds. I so glad about that! Good luck everyone!
  5. I have made enquiries on the Holland American forum, but as they are mainly US citizens, I guess our rules might be different? I waited over 90 days, and finally notified by my TA the refund is now being processed and will take 7 days to got my account. Problem is, there is a $754 shortfall. Explanation is the $50 cancel fee and $704 commission not "recoverable". Now, my agent says they will give me a discount of the $704 on any trip worth over $7000. Ok i say, not your fault BUT over on the Hal forum they are saying they got full refunds AND "honoring agents commission" which is "very generous " of Hal. Very confused am I, how would HAL afford to pay back everyone in full and also find the 10% commissions in extra cash?
  6. Hi Tony. I am really confused about this. Surely HAL wouldn't give the TA their commission in addition to the cruise price I actually paid? How could they pay all that extra money they didn't have as income?
  7. Really? How do I find out about this? Is it only if you had a rebook for the next year's? My agent said that commission, and my deposit is unrecoverable as they were only refunded the wholesale amount into their accounts and the commission doesn't exist. Maybe because we in Australia? I trust my agent that they aren't lying and have used them for years. They also said they will deduct that amount if I rebook, but that is looking unlikely. The agent is under the umbrella of Flight Centre. Travel Associates.
  8. So the plot thickens! Just had email from TA saying they are taking $704 in commissions as this is unrecoverable for them! Minus our deposit. So angry, wont ever use a travel agent again!
  9. Finally got an email from HAL saying our refund has been processed and sent to our TA! Hopefully it will be passed on soon. It has been about 100 days. And it took repeated requests to my TA to call and ask as HAL would not deal with me directly with any "financial" details. Good luck everyone!
  10. That's good news Debbie! Still nothing here, been the 90 days now, and I have just contacted my agent to ask again.
  11. Hi Debbie, Good luck! Keep us posted! So sad, we were suppose to be meeting next week! Take care
  12. Good to hear! We cancelled March 16, and our borders closed soon after. Cruise was June 7. No refund yet! I have been told I will lose deposit in any case, as I cancelled and not HAL. I think this is pretty MEAN, my relatives had similar thing with Princess but got refund PLUS an extra FCC for same, pretty generous I thought. Won't be going with HAL now, ever, even though I like their cruises. They lost me as they really don't give 2 hoots about keeping customers happy.
  13. So you decided to book that's great. I was on the same as you such a great itinerary to North Cape. There really isnt anything else to compare. Thinking about this one but so much wanted the Cape! The only thing I am struggling with if choosing this is HAL havent given me any correspondence regarding our refund, and no answers to my emails saying I would transfer my pending credit. The only correspondence was that I would lose my deposit if I cancelled. Leaves a bad taste in my mouth wanting not to cruise with them. But are all the cruise companies this bad with customer support?
  14. Paid in full early. Cancelled a June 7 cruise on March 16. No email, no refund yet.
  15. Thanks so much for your information and tips. Yes , I will wait for a while maybe new prices. Do you have a link to more information on the other company? Or any experience with them? I googled them but only saw limited information. One way might be a good option, Norway is expensive though! One of the reasons we were going to cruise it. 😁 Thanks again, So much
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