Hi! I apologize if this has been asked already many times, but I don't quite know what to do. We sail on May 21. I completed everyone's web check in ages ago, except for the photo (no matter what we try we can't upload a photo and we can't take a photo, we've tried many different things all to no avail). The information has been there except for the photo for months. I did call MSC, and the agent said the photo thing is a common problem and not to worry about it, we will still get our cruise documents and they will just take a picture at embarkation. So I didn't worry.
We are now within 20 days of boarding, though, and I have noticed that our address information has disappeared from our web check in information. I keep re-adding it and it keeps deleting, there is no way to save it. Our other info is all there, phone number, emergency contact, passport info, etc. But the address disappears. And of course, no photo.
The website tells me my cruise documents are not ready - is this because our photo isn't there, or our address keeps disappearing? How do we get these documents (I can't help but think we won't be able to embark without them)? Do I have to call MSC (or make my TA do it)?
Thanks...