Precovid we were on the Explorer for a Baltic cruise embarking in Stockholm. The plane arrived on time, unfortunately our luggage did not (not Regent's fault, and we did get our luggage approximately 13 hours later so still in time for embarkation). A couple of people on the cruise did not receive their luggage at all while on board.
We were the last people in baggage claim when we saw 2 people with a sign saying "Regent". We told them about our luggage predicament and they escorted us to lost luggage and waited while we provided all our information to the agent.
They then took us outside, told us to stand by the curb while they walked over to a cab and proceeded to talk to the driver for several minutes. Not sure what they were discussing but we were finally told to get in the cab. It was the most beat up cab I've ever seen---cracked windshield, torn upholstery, etc. From what I understand this is not the typical Regent transfer experience.
The driver then took us directly to our hotel.