A month go, I submitted a Share Holder Credit request for 2 cruises in August. It was never applied because the cruises on the Sapphire were cancelled. However, they did then apply the SHC to my Panama Canal cruise in January 2023...
When I rescheduled my cancelled cruise to a June 2022 Alaska cruise. I submitted my request for SHC. After a week with no response, I submitted again. Both times via email. Still getting no response, I emailed my PVP and he was able to get it added on.