PacnGoNow

1 hour ago, puzzums said:

Hello

I am now 11 days from sail date and should be able to now see my boarding pass and boarding time.  Where do I find that on the Princess website and/or the app?

Thanks

Our QR code or BP showed up on the App about 5 days before. 
One time it showed up 3 days before.  

It shows your boarding window, you can checkin any time during that window.  It will state Green lane or Blue lane.

In addition to @wallyjsuggestion…on the App click on the SD that you booked, move down, you should see the date you booked.

If that doesn’t work, check the website version of the App, cruise personalizer, Dine my way.  
 

They are updating the dining the App, so that may be causing some issues until June 17th.  Not supposed to affect SD or cruises before Sep 14th, but we know how that goes.

Let us know if you find them.  And print our your travel summary showing your confirmed SD.

1 hour ago, SCX22 said:

 

It's mandatory for the operating airline to ask passengers arriving from other airlines' flights to present themselves at the gate for a document check.  In the end, if the airline operating the international flight transports a passenger with improper documentation and the arrival country's immigration denies them entry, it's the operating airline's responsibility to transport the passenger back to the country of origin.  It's a liability.  Different airlines use different reservation systems and the passport data isn't shared between systems like names on the passenger manifest for codeshare flights.

Yes, that’s correct. OP asked about checking in from domestic to international flight.  UA will do an international check in and check the bags all the way through.

In addition, SAS will do a document check at the gate.  They are, then responsible for delivery into ATH, of course.

9 hours ago, plethera1 said:

SIAP, but we are flying to Athens using EZAir.  The flights are United to Newark and then SAS from Newark to Athens (ultimately.)

 

When we land in Newark, will the bags be moved to the SAS flight or do we need to get them from baggage claim and re-check them?

 

Thanks in advance.

If you booked all your flights on EZAir you are an international passenger, on this itinerary.
 

So, when you check in for your UA to SAS flight….United WILL check documentation and check your bag ALL the way through to ATH.  It is the responsibility of the originating carrier.

The only time this wouldn’t happen, is if you booked your tickets separately, didn’t advise the originating carrier, or the two airlines did not have ticketing agreements, such as Southwest. None of those apply to you.

Check your baggage tag to be sure, as suggested.

12 minutes ago, FeliciaB said:

What happens if you pick a day and the weather is bad that night?  Does it get cancelled or rescheduled or do they try to do it inside the cabin instead of the balcony?  Just thinking about this for our Norway 2025 cruise.

We check the weather and if it’s going to be bad, we call RS and reschedule it for another day.

If it is a special day you chose, you can keep it and they’ll set it up inside. Whatever you want to do. NP

14 minutes ago, MattnTricia said:

I know in the US you have to disembark on a B2B. 
 

we are looking at a couple of cruises for Europe in 2025 where there are options for 7/14/21 day cruises on the same ship

 

we are debating booking separate cruises to get the additional cruise credit.   
 

How  painful would this be vs just booking the 14 or 21 night cruise?

 

 

 

You don’t say exactly where your stops are in Europe, but normally, the b2b’s are treated just like any port stop.  However, that can change, depending on the local customs.

We did a b2b which was 16 nights and a stop in Barcelona BCN, then another 7 nights.

To our surprise, customs BCN wanted a cleared ship and b2b’s had to clear last.  Don’t know why, but they were not very efficient at it, took us longer than usual.  So, unlikely, but always a possibility.

It doesn’t matter if you are booked as 1 cruise or a b2b, you still clear, if they tell you too.

We look at the price, the stock OBC and availability of cabins.

Compare all and see what’s best for you.

If booked as 1 cruise, you pay one fee of $14.99 OceanNow fee instead of 2 charges of $14.99.  If you have Plus/Premier package, then doesn’t matter, it’s included.

4 hours ago, MsSoCalCruiser said:

@reedprincess It is the 17 day Canada & Greenland Cruise on the Emerald Princess. It’s a true 17 day cruise. Thank you so much.

The cruises and ships really vary with repeats.  Our 31 night So Pac cruise repeated menus every 10 days.  Some of them every 14 days.  
Our 16 night Hawaii repeated every 7 nights.  

So, what we do, ask the head waiter once OB, how often the menu is repeated and make note of our favorite meals, plan our SD, CD nights, etc.
Important, if you do really long cruises or a lot of b2b’s.  🥴

6 hours ago, cr8tiv1 said:

I am surprised that they closed the aft dining room for a special group.  It must be a rather large group since that is the largest MDR on the ship.  Did they close it for breakfast and lunch on sea days too?

Very likely, part of the aft MDR was reserved for a large group, so as to not overload the midship MDR’s.  Their signage is not always clear.

Also, the reserve class signage is usually only on one side of the MDR.  The other entrance is usually open to other diners.

Let’s hope so anyway.

3 hours ago, voljeep said:

I really apologize for this, XXX. I have refreshed your booking already so hopefully, this will update the app's data. But I will make sure to have this escalated to our higher support. The processing timeframe for the escalation ticket is up to 3 to 5 business days.

LMK if they do ever fix it. TIA

4 hours ago, phabric said:

My new booking I made on May 16 shows up on Personalizer but not on the App.

When I added my new booking number it shows Error.

Maybe too early to see it on the App.

Yes, give it a few days.  It will show up in the App.

Do not try to add or link, they DO NOT work, never have.  They should remove those non functional tasks.

You made me laugh! 😆 

We rarely do GTY cabins, but when we have booked them, I check every day too!  😝 

You really lucked out!  Congrats!

I don’t think it’s at random, probably more to do with their inventory of rooms, as they are working GTY and Bidding to UG, etc.  

4 hours ago, memoak said:

I am trying to figure out what you can even use the app for 2 days before sailing.  Excursions and Spa appointments are generally closed at this point

I’ve used it to see if my UG cleared, or a GTY reservation has been assigned or my cabin number changed for an unwanted free UG. 😀

But, of course, you can go to the cruise personalizer or Travel summary to see if it changed. IF the website is up.  🥴

I think a lot of us are paranoid and check to see if everything is in order.  At least, I am. 😀

54 minutes ago, Eli_6 said:

I am taking my elderly mother on a cruise to Denmark.  I paid for my cruise about 3-4 weeks ago and ordered the medallion and her a necklace. I thought they would be in for mother's day.  They still aren't in.  When should I expect it?  I can't even find anything in my online summary where it says I ordered it and paid for it, but it showed up on my credit card so now I am starting to worry. 

If you’re in the US, they ship about 14 days before and you will get them about 11 days before sailing.  Usually, by USPS and when shipped you will get an email notice, with a tracking number.

It comes in a small/medium, white/blue bubble envelope with the PCL sea witch on it.

9 minutes ago, puzzums said:

Hello,

Does Princess withhold payment of a medallion order until closer to the cruise sail date?  My cruise is two weeks away.  I had put in an order for a personalized medallion with a wrist band accessory not long after I booked the cruise.  I did not have it shipped to me.  I just got an email today saying my payment method didn’t go through and so my order has been cancelled.  It goes on to say that I can pick up my medallion (a standard medallion) on embarkation day and can purchase an accessory on board.  The credit card I originally used had to be cancelled due to fraudulent activity on it.  I immediately updated my card information in my profile when I got my replacement card.  So, just wondering if the medallion order didn’t update and they just now tried to put the order payment through, using the cancelled card number?

Yes, it usually charges once your Medallion is shipped.

They usually ship about 14 days before sailing, that’s why it triggered the cc payment.  Whatever cc you had in there at the time of your order.  You usually get the Medallion in the mail about 11 days before sailing.

You probably could order it now, again, if you have 14 days before sailing.  I probably, at this point, would PU at the port.  Getting close.  
 

1 hour ago, Scirocco Breeze said:

Of all the times! I have a cruise starting on Sunday and now the stupid app doesn't want to open 🤬

They just did an update.  It does sometimes not work for a couple of days before sailing.  But, it comes back up the day before your cruise.  So, check it again tmrw.

If you didn’t do the update, you can try that first.  Open the App in your App search and see if you have an update button.

Or, you can delete and reinstall the App, you won’t lose anything.

If it’s a very low fee, I’d probably go for the WS.  You can always go out on the decks for viewing.  

But, the WS would give you the suite amenities, much more than a MS.  Sabatini’s for bkfst, Reserve dining, etc.  
 

At least try it this time, something different.  JMO.

52 minutes ago, JF - retired RRT said:

@CineGraphic posted about the response to his 2-year old letter to Princess and the embarrassing (for Princess) offer of OBC.

That topic is closed, but I wanted to tell anyone interested that I just got one of those letters.

I didn't send a complaint letter. I DID tell our CVP why we were displeased and finished with Princess. That was about 3 months ago.

The response included this:

As a gesture of our commitment to you and to show our appreciation for your patience, we would like to offer you an onboard credit of $50 per stateroom with us. To make use of this offer, we have already applied the credit to your account. This is just a small part of our efforts to regain your trust and show how much we value you as a member of the Princess family. This offer is available to book online, by calling 866.691.7037 or your travel advisor. The expiration of this onboard credit is May 10th 2025.

The letter came from Alvin Stokes

 

FIFTY dollars PER stateroom?!!! Thanks a bunch...NOT

That is sad.  SMH

49 minutes ago, FamilyAtSea.travel said:

 

Right, understood. Obviously my TA is aware of things and they're working on things as well, just wanted to see if anybody could share any perspective/advice.

 

My TA is equally upset (as they should be - they may lose 10% of a $16k booking if we can't work this out), but as of now there has not been any resolution.

 

I emailed the CEO of PCL and a couple other execs I could find contact info for with my TA CC'd...was hoping maybe that would help but a couple days have passed and they haven't even responded so who knows if they even took the time to read the email.

It sounds like you’re doing what you can do.  I hope the TA can straighten this out. 
 

10 minutes ago, puzzums said:

Hello

Do we still get good, old fashioned, paper tickets for our excursions booked through the ship?  And are they in our cabin already on embarkation day?  

Yes to both questions. 

10 minutes ago, FamilyAtSea.travel said:

 

The room change was through PCL (chat) but unrelated to the change in price - that just happened to be why I noticed that it didn't show the booking was paid in full any longer.

 

I don't know if PCL should have helped with the room change or not when we used a TA, but they did help (and that wasn't related to the price change...that happened before we changed rooms, it was just that nobody told us up until we saw the new booking confirmation). 

 

When I spoke to them about the price change, two different people confirmed it had nothing to do with the room change, the price actually changed back on May 4th, they just never told us about this.

 

What I'm pretty sure happened was that when they introduced the new Sanctuary Collection for the suites, the prices increased but since they'd quoted things the day before the announcement and then we confirmed the booking and sent me a paid in full booking confirmation the day after the announcement - we got the prices from the day before with the benefits of the announcement. 

 

With that said - adding Premier at $80/day * 2 people * 7 days is only $1,120, not $4,400...so at the most, they should only be increasing our price by $1,120.

 

Like I said though - I have it in writing directly from Princess (not our TA) that the booking that was paid in full included all of the new benefits (including Premier). They also confirmed when I spoke to them on the phone about this that put it in writing that everything is included and it is paid in full.

You really need to work this out with your TA.  
 

It may take many calls between TA and PCL, but they have control of your booking.

This is so aggravating.  I don’t understand, that if you went through a TA…was it the TA that made an error?  Or, did you call into PCL to change your cabin?  Or, was it the TA you called and they failed to advise of the increase?  Sounds as though they rebooked the cabin and it was higher?

PCL is not supposed to touch a TA booking, especially, rebooking it or making changes.

Hopefully, it wasn’t a PCL agent who changed it.

No matter what, your issue should be with the TA, as they own that booking.  I would definitely call them immediately and see what they did.  I do not believe that increase sounds correct, if they did not advise you when you changed the cabin.  I would speak to the manager of the TA if you need to.

Best of luck to you.

Let us know.

3 minutes ago, mattR said:

How do I clear cache on i-phone?

Just going into settings > safari> clear history and website data.

2 hours ago, obendus said:

FYI:Android new version update today

App Version 1.2.0 -4703

 

Also Apple iphone update  1.2.0

today.  Minor bugs.  😝 

1 hour ago, homedepot124 said:

I have 444 days on Princess on a total of 54 cruises. 

Wow!  Impressive.  So, you average the shorter cruises, or a combo?

We do the longer cruises, now that we’re retired.  It does get a little boring with meal repeats every 7-10 days.  So we mix it up with CD, SD, IC, Buffet etc.  Ours are usually over 30-50 days. 
 

But, at least we don’t have to cook or clean!  🤣

12 minutes ago, Knickearth said:

Having gone to doctor on board I sent to insurance to get reimbursed.  Received an email yesterday they need to know where ship was the day I went to doc.  Any ideas how to get the old itinerary?  Thanks

Did you try to google the ship and date of sailing?  It may still show up on some TA sites.  
 

Do you have a TA/CVP?