Evidently once you were in the terminal they were not allowed water bottles..
By that point they were already hot from the massive line that stretched down the block.
My mom is 77 and was in need of water but couldn't use a water bottle and surely couldn't get out of line to find a fountain..she literally asked an employee for some water and was refused.
Me being younger, always getting to the port early, and usually cruising in February, that's never been an issue.
Even I would be irritated if that were me..
I would like to believe Norfolk would get better as the weeks go by..