Maniacal Cruiser

Read paragraph 6c of your cruise contract that you agreed to when you booked.

You don't have the right to request that just because you don't like the topic. My query was whether anyone has heard from NCL after their letters and emails were sent. It has to do with our particular cruise. No need to bash.

No one REQUESTED anything, but anyone can REQUEST anything at all just as you can REQUEST compensation that you are not due.

I meant to say Service Charges not Gratuities.

Read this. It is the only source of information about what you ask that matters.

I apologize up front if I'm in the wrong area, but I have one question.

 

Can you remove the gratuities off your cruise card and look after all tipping yourself, like you are able to do on other cruise lines. This is my second time cruising with NCL and the first time, I had a package through a travel agent that included everything paid for.

 

I am booking this one myself, hence my question regarding gratuity removal.

No you cannot remove the gratuities, you can adjust the DSC though.

and i'll add i hope the mods close this thread like they did the previous one. It is time to let this go.

+1,000

We never even got the survey.

 

We sent a letter -- nothing yet.

 

Sent the email we were advised to send, and the response was basically "no comp for anyone for anything".

 

My frustration comes in the fact that they did not refund our Nassau port fee, nor comp anything for the difference in price. Let's face it, paid a higher fare for the privilege of sailing to two ports and five sea days. We paid $412 in port fees, they returned $60 ($30 each) for Bermuda, so we basically paid $350 to port in Port Canaveral! That's just nuts.

 

My comparison comes in what other cruise lines did for their guests; so please don't lecture me about the contract we signed and it was hurricane season, yada yada yada. I know. Yes, the change in itinerary was disappointing, but we and the couple we were traveling with also had too many issues onboard with food (bones in all the fish dishes we got), food service (some very clueless waitstaff), our room steward and our room being filthy upon arrival (shades of Pride of America), internet not working consistently, and dining reservations being messed up and onboard account being wrong too many times. We spent way too much time in line at customer service to fix things! Too many problems when you're supposed to be on vacation and not taking care of business ;)

 

I am simply talking about good business practice and common decency to acknowledge the passenger experience and offer something that might keep us coming back. On that note, we won't be back to NCL, and I'm relieved as after 18 cruises, the only problems we've had on cruise were on the three we took with NCL :confused:

 

Just curious, did anyone else get any responses or offers or acknowledgement?

You are assuming there was a net greater negative difference in port fees than the amount you were refunded. There may or may not have been. The 'difference in price' is hypothetical at best. You are comparing the price of the original sailing to a hypothetical price for the itinerary you actually sailed, based of that itinerary on a differ date and perhaps even a different ship. Aside form all of that the cruise contract explicitly states, and we all agree to, the right that NCL has to change itinerary at any time for any reason with NO COMPENSATION DUE. What other cruise lines do or do not do is not relevant. BTW if you are not going to ever sail with NCL again what difference does it make if they do or do not give you credit for a future cruise? Oh wait, never mind!

BTW sorry your room steward was filthy. I've never had that happen!

So on their site it says FALL FLASH SALE...silly me thought it was a new and exciting sale to look into...WRONG just repackaged existing sale that they have had AND KEEP EXTENDING for the last 7 months...what a joke...CMON NCL stop being so lazy and have your marketing department do research and get us EXCITED with NEW PROMOS...if the promos never really expire...than they are not promos!!!!

 

how bout DSC free or TAX FREE SAILINGS again????

 

every week its the same boring stuff...

Tax free normally runs in April (for some reason ;p).

As usual, you are confused and not understanding what you are reading.

 

"quality" as I used the term and taste are two very different things. I'm happy for you that you enjoy the taste of the food and find it appetizing.

That is why I said "AND in some cases".

Good to know. I will save all my nickels and dimes for NCL then....

Good idea as we should all pay for what we use instead of relying on others to subsidize our cruise.

62.3% of the meals are microwaved on board. Unless of course you are cruising to Bermuda or Canada in which case it is only 58.3%, unless of course your cruise starts on a Wednesday, or if there is a full moon during your voyage!

 

 

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87.21% of people quoting statistics are making them up off the top of their heads.

I know the food quality is low and thinking things are mass prepared like airline meals isn't unreasonable. But, if you think of the logistics of bringing in literally thousands of prepared meals it seems to me to be very doubtful that is happening.

 

I believe the root cause of the low quality food is simply using low quality ingredients.

No you THINK the food quality is low. Many (including me) think it si just fine and in some cases very appetizing and quite tasteful. The food in the MDRs are below what is served in the specialty dining but I do not think any of it qualifies as "low" quality.

I ONLY wear shirt and jeans anywhere I go. I've never been turned away from dining anywhere on any NCL ship. We do specialty dining every night of every cruise. Never an issue on any of the following.

Breakaway

Dawn

Epic

Escape

Gem

Getaway

Jade

Jewel

Spirit

Sun

Only Le Bistro is different. It's called dress casual - long pants, collared shirt (polo shirt OK) & closed toe shoes.

Collared shirt is not required. I eat there every cruise and I wear jeans and a tshirt. No problem.

You need to teach your voice to text program better! :)

Leave them at home please. No one wants to hear you and your group members yelling into a walkie talkie. They do not work very well on board anyway.

Cruisenext is a program designed to confuse customers into paying a lot of money for something that they really don't understand.

 

If when buying a cruisenext voucher, the salesperson tells you something that sounds like a benefit of the program, it's probably not true. And, the more emphatic the cruisenext salesperson is, the less likely it is to be true.

HA HA HA HA HA. Its designed to get people to cruise again. It is a marketing program that is as about as easy to understand as 1+1=2. I guess if one is not adept at mathematics it can be confusing.

Yes. In the past couple of years they have been offering two options.

 

Buy 4 certificates for $1,000 and get $500 back as OBC.

 

Buy 2 certificates for $500 and get two certificates free.

 

It is basically the same thing with different wording.

 

 

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There you go!

100% bs.

No it isn't. Read again he bought FOUR certificates and was charged just $500. The net effect is exactly the same.

Thank you that’s what I was looking for.

You are very welcome hope you and the other half have a great cruise!

The selection of shops available one each ship is outlined here...

https://www.ncl.com/cruise-ship

Quick question. Lets say you buy 500 dollars worth of certs. Then you spend zero dollars on board. You have paid DSC before boarding. Does NCL mail you a refund for not using the OBC on the the sailing that you bought the certs?

No and there is no need to. Unless you have OBC from other sources such as pre-purchases, past guest offers, TA offers, etc) that exceed $250 (the amount of your certificate purchase less the $250 they give you for making the purchase), there is nothing to refund. It is simple math.

I find it unnecessarily complicatedly worded and I won't touch them.

Oh well I guess you never try to read an insurance policy or any legal documents then. I don't think "buy 2 $250 certificates and get $250 OBC" is even slightly complicated wording. In fact I fail to see how it can be simpler. I guess some people just get confused easily.

What is the web site for this? NM I found it. Thanks.

It's really a nasty tactic. Not illegal, but slimy.

 

I fell for it on my first 2-3 cruises with NCL when I bought certificates. "$250 OBC? Oh my! I better spend that amount before the cruise ends so I don't lose it!" Total nonsense.

 

We see what you're doing, NCL. Stop it.

Yes it was nonsense for you to think that. Please DON'T stop. They are giving us $250 for free!

That's why I don't touch NCL's cruise next certs. When things are unnecessarily complicated to me it means they are trying to con me somehow.

 

Besides I don't value cruise line loyalty so there is no need to lock myself with NCL.

Nothing at all complicated. You pay $500 for $500 worth of vouchers, They are charged to your on board account. They refund ½ of that $500 to the same on board account. You are getting $500 worth of vouchers for $250. That is all there is to it, not even slightly complicated.