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Andi Land

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About Andi Land

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    Cool Cruiser

About Me

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  • Favorite Cruise Line(s)
    Holland America

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  1. Wow! That seems like maybe there’s possibly a whole other issue. Have you tried calling?
  2. FYI-This is what HAL posted to Facebook today: REFUNDS UPDATE - May 20th: We want our guests to know that we hear you and understand your frustration with the time it is taking to receive your refund. As of Friday, May 15, we have refunded millions of dollars in cruises, and we continue working through our backlog. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. We have increased the number of team members supporting this enormous effort and have made modifications to our systems. These modifications have increased our capacity to process refunds, and we should begin issuing at a faster rate this week. Thank you for your patience in these extraordinary circumstances.
  3. I canceled a 2021 cruise the first week of April. My kitchen flooded and I needed the money for kitchen repairs. I asked at that time if my refund was mixed in with all the others from the cancellation of 2020 cruises. I was assured that my request would be escalated since it didn’t require anything further for review like they are claiming with the cancelled cruises. I waited exactly 30 days and when the refund didn’t hit my card as I was assured it would, I filed with Amex to dispute the charge. Today I received an email from Amex that they have investigated the complaint and credited my account and they consider the complaint closed. So, if you have been waiting longer than 45 days (approximate time for my credit), I’d file a dispute With your CC and get your money back. I was willing to give HAL the benefit of the doubt when this all started and if someone on these boards was able to report an actual refund I’d have more faith. But with no one apparently getting a refund I don’t have faith anymore.
  4. Great topic! Love seeing the baby, the gardens, the home improvements everyone is working on. My husband and I are in essential jobs as well. So, we’ve kept on working. But, we’ve also found that we are spending our free time more thoughtfully. We’ve planted a veggie garden and it’s starting to grow. Our kitchen flooded at the beginning of this so we’ve also been working on getting a new kitchen. That’s been a little more challenging with the shut down. Right now everything is ripped out. The new floors were installed while we were at work to minimize contact. The new cabinets and countertops will be installed first week of June. Slowly but surely. I’ve waited 23 years for a new kitchen. Now that the kids are grown, we can finally afford to pay for it. 🤣 Thanks everyone for the positivity during this time. It’s been really uplifting.
  5. I, also, got another email today and it went from $1900 to $2000 as well.
  6. Thanks! Password has been changed. I also use unique passwords for every site so it was easy to know this one was from HAL.
  7. Just an FYI, I received a scam email today requesting money. I’m attaching screen shots. The email shows my password as “proof” of who I am. The only place I use the password that was listed is for Holland America. I contacted local law enforcement and they said this is a common scam during a data breech. So, please update your password on Holland America if you haven’t already.
  8. They haven’t received anything from HAL because it would go to their travel agent. My cancellation email came to me because I booked direct.
  9. I have a cruise that I canceled and asked that my money be put towards another itinerary. I was also told 30-60 days for that to happen. So, they aren’t trying to keep your money as my example shows I’m not trying to get anything back. As someone else said, we are all in line waiting our turn. And as we tell our kids “no line cutting allowed”. When you turn happens, you’ll get your refund. I can’t recall if you said, but did you ever call, not email, your TA to straighten this out? HAL will only direct you to them if you haven’t. Emails are the least effective way to communicate right now do to everything going on. You could attempt the chat feature, which I’ve had luck with, but be prepared for them to direct you to your TA for all communication.
  10. Oh! This is terrible for all those who have been dreaming of this trip. In the long run it’s probably safest to be home though. I’m so sorry your trip has been canceled.
  11. For anyone interested, Johns Hopkins has developed an interactive map of all the Coronavirus cases. It shows all the confirmed cases and deaths. It’s really fascinating to look at. I admit I’ve wasted quite a bit of time clicking on all the links/info. https://www.arcgis.com/apps/opsdashboard/index.html#/bda7594740fd40299423467b48e9ecf6
  12. I’ve been having this problem with Safari but Chrome seems to be working okay for me right now. Maybe try clearing cookies and try Chrome again.
  13. Thank you! I have a 2021 cruise booked that I’d love to get some type of “bonus”.
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