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About Sirlancelot

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    Cool Cruiser

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    Royal Caribbean

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  1. I am replying to my own question. I got two separate emails for each of us on the sailing late late on May 1. It was incorrect. After 2 hrs on the phone today Saturday, the third person told me that because Vacations to Go (who have laid off 90% of their people and my person) had booked it - we did not book on the ship because we were at home when the schedule came out - VTOGO has to fix it. They would not help me one bit. The amount was 1/3 what it should have been and from the 3 sections of the cruise bill : cruise fare less discounts, port fees and air, there was no way Royal could have come up with the crazy number they sent me. Anyone else go to V to Go to get an FCC fixed? Thanks all. I appreciate all this info. No refunds have come in yet.
  2. HELP! The phone number they had was WRONG when I tried to cancel the FCC but there is no way to change it. No email as listed on the info you have to confirm either Has anyone else experienced this. It was the phone number from my Emerg contact but they know nothing about cruises!
  3. We are missing an FCC as well for an april 18 spring transatlantic on Rhapsody which had big $ on the air from air2sea. What are you doing now? I don't want to waste my time calling if it is all for naught. Thx
  4. We still have cruises in our profile that were cancelled by royal and we have not received our FCC as promised on April 30.
  5. THANK YOU. Not booking any more cruises for some time. They take your money quickly and return it oh so so so slowly. An Annoyed customer is not a happy camper .
  6. ALSO - I don't know how RCCL marketing is in their right minds sending me email after email enouraging me to BOOK A NEW CRUISE when they haven't refunded the money back to me to do so. It annoys me so so much.
  7. NO REFUNDS OF AIR OR FULLY PAID CRUISE YET - 4 cancelled by Royal. QUESTION: If I have booked a cruise with a deposit only, "non refundable from the old days", can I cancel that 2020 cruise and expect to get that deposit back (some time) or do I have to pay in full and THEN cancel and ...WAIT for the whole thng to come back
  8. So Royal cancelled 5 cruises of ours and we decided to do the future cruise credit for the cruise fare at 125% (DOn't think we will ever be able to use them but that is another story) ...but the real reason for this post is: we are supposed to get back actual refund credits TO the credit card for 1. The port fees (I know smallish dollars but all the same)No $ came back here 2. The Air2Sea bigger $ for the Air purchased through Royal. They have cancelled the flight but no $ have come back. We have seen neither of these. We booked a L O N G time ago so past the dispute period on the CC. Anyone else in this configuration of cancels??
  9. Hi Friends! So, the Rhapsody April 18 Transatlantic Tampa to Spain was cancelled. Can anyone see how in the world they could possibly do Fall Transatlantic Spain -Tampa in Nov. ? I hate the waiting! Good thing I didn't book flights for the Fall yet! Thanks. Florida "safer at home" person.
  10. On Fox News when Gov. of NY was speaking, they flashed a tag line 10,000 mental health analysts coming to the city. There ya go!
  11. The link https://www.canada.ca/en/transport-canada/news/2020/03/government-of-canada-announces-intention-to-defer-the-start-of-cruise-ship-season-in-canada-as-covid-19-response-measure.html?fbclid=IwAR3ma58m5QsFSEe1-mAYgmImFMDaA_lxGY6ybn0Ri5KFU8q9BVtQ3_k2ER8
  12. Newly found link and info about Canada cancellation of port entry to >500 pax ships until July 1 2020 at earliest: Government of Canada announces intention to defer the start of cruise ship season in Canada as COVID-19 response measure From: Transport Canada News release March 13, 2020 Ottawa Transport Canada and Public Health Agency of Canada Ensuring the safety and security of Canadians is the Government of Canada’s top priority. Prime Minister Justin Trudeau has announced a comprehensive $1 billion COVID-19 Response Fund in response to the pandemic. The Fund will help put in place the plans, infrastructure, and resources needed to protect the health and safety of all Canadians. Canada’s Chief Public Health Officer has issued a formal health advisory, recommending that Canadians avoid going on cruise ships at this time. The health risk is for all the people touched by the cruise ship industry in Canada. To further complement these measures, today the Minister of Transport, the Honourable Marc Garneau, announced the implementation of new measures pertaining to cruise ships in Canadian waters. In 2019, Canada welcomed over 140 cruise ships that came to our shores directly from more than 10 different countries. The cruise industry brings at least 2 million travellers to our coasts annually. As a response to COVID-19, the Government of Canada will defer the start of the cruise ship season in Canada, from April 2, 2020, to July 1, 2020, at the earliest. This deferral will apply to cruise ships capable of carrying more than 500 passengers and crew members. Given the limited public health capacity in Canada’s Northern communities, the cruise ship season for vessels with Canadian Arctic stops will be deferred for the entire season this year. This would apply to cruise ships of all sizes. While this measure does not apply to ferries or smaller vessels at this time, the Government of Canada is also developing an approach to ensure health measures are strengthened in all passenger vessels across Canada. The Government of Canada recognizes that COVID-19 is having a major impact on the economy and communities across Canada. We are continually assessing the risks of the COVID-19 based on science and evidence, and consulting with our government, industry and regional health partners. Further decisions on whether the season can resume on July 1, 2020, will be based on science and evidence in the best interests of the health and safety of Canadians The Government of Canada will continue to engage with the Tourism sector and regional partners to understand the effects of COVID-19 on local businesses and their employees. These measures are part of a larger strategy the Government of Canada is implementing that prioritizes the health and safety of Canadians, ensures the capacity of the public health-care system, aligns Canada’s international and domestic approaches, and strives to mitigate the health and economic impacts in Canada. Canadians who are planning to travel abroad are reminded to consult the Government of Canada’s Travel Advice and Advisories and register with the Registration of Canadians Abroad service.
  13. Ditto on Alaska even though its late May. Closer in - . Also waiting for Royal to cancel April 18 Rhapsody TPA - Spain transatlantic. How are we sure we could go to the ports and get off then fly home.
  14. Got this today 2/2 at 2 PM!!! For our Brilliance out of Tampa 5 nt cruise sailing TOMORROW 2/3. So it seems a reaction to the Sunday US Federal travel restrictions but it is not exactly timely! I thought they would not have a way to find out how people got to the port but it seems they have their ways ABOUT YOUR UPCOMING TRAVELS Dear Guest, We’re looking forward to welcoming you aboard! Before you embark on our adventure, we have some important information to share with you. After consultation with medical experts and public health authorities, we’ve decided that regardless of nationality, any guest or crewmember traveling from, to, or through mainland China or Hong Kong less than 15 days prior to their sailing will be unable to board any of our ships. We regret to have to do this, but due to the recent increase of coronavirus cases around the world, this precaution will help avoid the spread of this virus. We take this very seriously and have a responsibility to maintain a safe and healthy environment onboard our ships, as well as in the ports we visit. Additionally, we’ve tightened our secondary health screening requirements and the following guests will need to undergo extra screenings to ensure safety at the cruise terminal: Guests or crewmembers that have been in contact with individuals that have traveled from, to, or through mainland China or Hong Kong in the last 15 days. Anyone that holds a Chinese or Hong Kong passport - regardless of when they were there last. Anyone that feels unwell or demonstrates flu-like symptoms. While these measures are conservative, our responsibility is to reduce the spread of coronavirus, in an effort to keep our ships safe and to ensure you are able to enjoy your time with us. If you or someone in your stateroom has traveled from, to, or through mainland China or Hong Kong, please contact your Travel Advisor immediately, or contact us at 1-800-256-6649 or visit www.RoyalCaribbean.com/contactus for your local Royal Caribbean International office phone number. Your vacation and your health are very important to us, so in an abundance of caution, we’ve taken numerous proactive steps to maintain high health standards onboard our ships. This includes: Thoroughly sanitizing the cruise ship terminal before and after every sailing, Special sanitizing of high traffic areas onboard multiple times a day, Adding extra medical staff on each sailing, Providing complimentary consultations with medical experts for all guests & crew, Plus, the Captain will make two daily announcements during your cruise reminding everyone of how to stay healthy onboard. And, you can do your part too! To ensure we all have an enjoyable cruise, here are some important tips to help keep you healthy and prevent colds, flus, and stomach viruses – both onboard and on land. After using the bathroom and before any meal or snack (it’s a cruise; we know there’s lots of that), make sure to wash your hands thoroughly with soap and warm water for at least 20 seconds. If you happen to sneeze, cover your nose and mouth with a tissue (or with your upper sleeve). Avoid sneezing or coughing into your hands or without covering your nose and mouth. Use hand sanitizer as often as possible. Rub the gel thoroughly, and in-between your fingers, until your hands are dry. And remember, if you don’t feel well while you’re onboard, it’s imperative that you immediately visit our medical facility on Deck 2 for a complimentary checkup. Our onboard doctors and nurses are always ready to assist. Your safety and wellbeing are always our top priorities, but we also want you to have an amazing time. Stay clean, stay healthy, stay happy! Thank you for your understanding and cooperation. Sincerely,
  15. Btw we are on Rhapsody 12-7 cruise. Bill gets off for 2 months on 12-14 replaced by ? One of his staff thought “ David “ ?. Bill returns after that through transatlantic. Bill is better than Mr. Sweet Caroline & Tonight Tonight Rob McNally on Brilliance transatlantic imo
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