Jump to content
Cruise Critic Community

Jareds_mommytoo

Members
  • Content Count

    352
  • Joined

Everything posted by Jareds_mommytoo

  1. Dear Valued Guest, Due to unpredictable circumstances evolving from the global spread of COVID-19, and in an abundance of caution, Holland America Line has made the difficult decision to voluntarily pause global operations of its 14 cruise ships for 30 days, starting March 14, 2020, impacting sailings scheduled to depart through April 14, 2020. As we’ve seen throughout the course of the past week, the global situation continues to get increasingly more challenging for cruise ships to operate in. As a company, we decided we must take a leadership position as a global citizen and do what we can to help stabilize the situation. For more information on Holland America Line’s voluntary 30-day pause, please visit our News page. We know that you were looking forward to your cruise and are very sorry to be bringing you this disappointing news. At the same time, we know that you support our strong commitment to the health and safety of our guests, our crew, and the communities that we visit. We are offering two forms of compensation for you to choose from: Option #1 — Please give us the chance to welcome you on board a future cruise. Defer your refund and receive a future cruise credit for 125% of the base cruise fare paid plus an onboard credit of US$250, which can be applied toward any future cruise through December 31, 2021. Non-cruise fare purchases through Holland America Line will be refunded via the method of payment used to purchase the services. The terms and conditions of the Future Cruise Credit appear below. Option #2 — If you do not choose the 125% future cruise credit plus US$250 onboard credit, a 100% refund of all monies paid will be reimbursed to the original form of payment. This includes Holland America Line’s Flight Ease air, Cancellation Protection Plan, Holland America Line pre- or post-cruise hotel packages or transfers, prepaid shore excursions and amenities purchased through Holland America Line, and taxes, fees, and port expenses back to the original form of payment. To inform us of your compensation preference, please visit https://book2.hollandamerica.com/cp/between March 15 and April 1, 2020. Guests who do not select an option prior to April 1, 2020 will be automatically refunded. If any portion of your travel was not booked through Holland America Line, other booking and cancellation conditions and policies may apply. Please consult with your Travel Advisor or Tour Operator for more information. We recognize this cancellation may cause you to incur other unexpected expenses, such as air change fees. Reimbursement of reasonable non-refundable expenses will be considered on a case-by-case basis. A Change Fee Reimbursement Form is available at http://*****/HAL_CHGFEE; please complete this form and submit it, along with any relevant receipts and documentation, for review by our corporate office. If you purchased a Cancellation Protection Plan or independent vacation travel insurance, please submit your claim through your carrier before submitting a reimbursement request. Should you have any questions, please contact us at the appropriate office: Seattle Office (USD/CAD currency): Contact us at 1-800-577-1729 or 206-626-7385. We are available Monday – Friday,7:00am – 5:00pm PT.
  2. They were discontinued about 3 weeks ago
  3. We talked to our travel insurance company this morning and the problem is the wording, he said. Cruise ships are not a destination they are a mode of transportation that might be their loophoop, we were told our trip cancelation insurance will not cover us unless we are sick before we leave.
  4. Before it used to say 15 alcoholic beverages a day naw it say 15 beverages again
  5. We have had the quench packages afew times now, we find it good value, we also had the sbp, and agree we did not get value out of it
  6. Coffee menu http://www.rogerjett-photography.com/here/wp-content/uploads/2018/12/Explorations-Cafe-Menu.pdf
  7. This is available in my check in stuff under beverages when i login to my up coming trip
  8. Yup the last time you posted it, still no clue who it is
  9. The only cruise we have had to carry our carry ons around until one, are the disney cruises, never HAL
  10. We had this last year, we were able to change, we were traveling with another family and wanted to dine together, we just went to the front desk and they changed it.
  11. Once you are in the gift section click on anything with drinks like a wine package. Then atthe top click beverages it will take you to all of them
  12. Only those booking a cabana in the retreat have access to it
  13. Amenities in the spa staterooms include organic cotton bathrobes and slippers, a Burmese teak mat for bath and shower, and an invigorating showerhead, as well as a loofah mitt and aroma therapy bath salts. In addition to standard stateroom furnishings, spa staterooms also include an iPod docking station, yoga mat, pedometer for use aboard ship, fitness DVD, no-host mini-bar stocked with specialty waters, a cut-fruit tray at embarkation and a spa concierge to book treatments. Nightly turn-down pillow gifts also reflect a natural theme and include organic chocolate truffles, orchids and a line of chocolates called Elements, herbal-infused chocolates blending delicious Belgian chocolate with specialty herbs known for their calming and relaxing benefits. Guests booking any of the spa staterooms may order exclusive packages in advance or during the cruise for Greenhouse Spa and Salon services. An in-room dining breakfast card features a selection of Greenhouse Spa breakfast items including fresh-squeezed orange or grapefruit juice, fresh carrot juice, plate of fresh fruit, bran muffins, a combination of fresh fruit, yogurt and Kashi granola, a selection of eggbeater or egg white omelets, turkey bacon, chicken apple sausage or an organic soy meatless patty.
  14. Darn punctuation 😂🤣 I promise i have never eaten a tide pod either
  15. Thanks. Other then the wine and housecoat and tea in room we had already planned on ordering laundry bottles of alcohol and the pinnacle grill
  16. We booked a casino discount, i booked directly with HAL first got $1400 inside Canadian for a week For 3 people on NA, then moved to a veranda with free gratuities for $1700 Canadian then moved it to our travel agent and was given $100 beverage card, dinner at pinnacle and Canaletto
  17. We booked connecting cabins with an adult in each on the reservation, once on the ship they dont care who sleeps where
  18. Does anyone have the current one on http://www.rogerjett-photography.com/specialty-2/hal-regular-and-specialty-restaurants/hal-beverage-menus is from 2018, i know the discerption on HAL’s web page changes lately, i was wondering if the page on the ship is different
  19. Maybe the poster isnt asking about a specific employee, more out of curiosity
  20. The wine and appetizers? We ordered glasses of wine with ours last time
  21. Do they still offer the package for the day on the island if so how and when do you order it? Can i pre order it?
×
×
  • Create New...