Zippeedee

On 4/17/2021 at 3:58 PM, herdingdogmom said:

Weren't the hot breakfast menu items were pretty limited in the past - 3 egg or omelet type choices?  With the Club Balcony room, it now includes delivery of a food and beverage amenity twice per sailing - don't know if that includes breakfast, but I would think so.  If room service is still around $8, seems like priority access price is steep for limited hot breakfast items. 

 

 

I just booked a cruise for 2022 and room service is listed as $9.95.

4 hours ago, Georgia_Peaches said:

Once you are fully vaccinated, you won't have to wear the mask, right?  

Not yet. CDC Guidelines... 

Fully vaccinated people engaging in social activities in public settings like gyms, offices, restaurants and stores must take proper precautions. Regardless of your vaccination status, you must wear a face mask, maintain at least 6 feet of physical distance from others, avoid crowds and avoid poorly ventilated spaces. The CDC also advises against unnecessary travel, as well as medium- and large-sized gatherings.

Vaccinated people can, however, socialize with other vaccinated people in private settings like homes, as well as with unvaccinated people who are at low risk of severe Covid-19. The CDC states that the level of precautions taken should be determined by the characteristics of unvaccinated people since they’re unprotected against the coronavirus — in other words, determine necessary safety measures based on the least safe person in the room.

Five years ago today I was in NYC getting ready to board the Gem. Great memories.

2 hours ago, mamkmm2 said:

You should look at what the EU is requiring. It is awful. 

“Awful” as in not requiring enough safety precautions to keep people from being infected?

1 hour ago, jsn55 said:

What is World Points?  How can I read all about it?

The NCL MasterCard is affiliated with World Points for rewards. 

I received my 60,000 points back into my account today. I would have much rather had the cruise but happy they took care of it.

1 hour ago, AK Dreaming said:

I called and they said they could not do it because they are working remotely.  They said when they get back to the office they would be able to do it. Another thing to wait for.

I was told the same. They will refund the points used for a cruise they cancelled, but they don't have access to the secure banking system from home.  I suppose we should be grateful they are mindful of security. My NCL card number was stolen three times and I only use it for NCL purchases.

7 hours ago, Trimone said:

Personally if someone cancels for any reason I want my money back, if any company attempts in anyway to delay what I class as a reasonable time, I just contact the CC company and get a charge back, Amex refunded 8 flights I had booked for next Thursday just yesterday, it’s not a big issue, all these people that claim credit card, airlines and cruise companies blackballing you, is complete rubbish.

If you are in the UK your country has laws that actually protect consumers. In the US, not so much.

I called on March 9 and cancelled most of my extras. Called back a few days later to cancel extra dinners and DSC. I have received credits back to my credit card for everything except the DSC (and the cruise of course).  I think everything fell apart when they had to move to working from home and the requests piled up.

I called in early March (right before the deadline of the new policy starting) and cancelled water, internet, spa and DSC. I called a few days later and cancelled one shore Ex and my paid dining package. I received the first credit after 10 business days and another about a week later. They have not refunded my DSC or the cruise they cancelled, but I just applied for the cruise refund on the 13th.

I used FCC from last April to partly pay for my now cancelled Bliss cruise. There was no mention of that credit on my new FCC email or in the refund request. I'm waiting to see if it shows up on my account after the refund is processed before trying to call. 

Do people really think that NCL is holding all refunds for 90 days and then will release the money all in one big wave? It is a 90 day WINDOW. Some credits could be issued every day between now and July. They originally said 7-10 days, which was correct until they had to close offices and move to working at home. 

2 minutes ago, spanishguy1970 said:

Ah ok, your trip was different than ours. Our last Trip was back on the Getaway,  horrible cruise, the worst we ever had but we ended in New Orleans. Copenhagen to New orleans back in October 2019 and we did not get a thing back.

Sorry! I thought you were on the TA from NYC to Southampton in April.  

1 minute ago, spanishguy1970 said:

'NCL offered a 25% refund and 25% FCC along with up to $300 reimbursement for airfare changes or hotel charges.  The refunds were doled out in dribs and drabs based on when you paid them. Port fees and taxes, drink plan grats etc all separate credit card credits. The $300 was mailed as a paper check.  We were told there was one person per ship assigned to issuing refunds. It took some on our roll call up to five months or so before they had all they were owed. "

 

was the above offered to you from the Getaway? or are you talking about now? because if it was from the Getaway we were not offered anything.

That was from the Getaway when they took away two days and dumped us in Southhampton early. I had to submit my hotel bill to get the $300 (even though I paid double for my cabin) but the rest was automatic (after months of delay). You should have received refunds of partial port fees, taxes, grats on two days of drink plan, etc plus the FCC and a  25% refund. I got my refund in June as I recall.

The 90 days to refund is not new. I have beaten this topic to death, but one more time... my last cruise was an NCL-created minor nightmare. SpanishGuy1970 lived this as well as a large group of others who still post here.

NCL offered a 25% refund and 25% FCC along with up to $300 reimbursement for airfare changes or hotel charges.  The refunds were doled out in dribs and drabs based on when you paid them. Port fees and taxes, drink plan grats etc all separate credit card credits. The $300 was mailed as a paper check.  We were told there was one person per ship assigned to issuing refunds. It took some on our roll call up to five months or so before they had all they were owed.  

Now multiply that times however many thousands of cancelled cruises and the backlog has to be insane. They are working from home and there was a delay in getting bank security set up on home internet connections.  When I called to get my NCL credit card points put back in my account, I was told to call "after they can go back to their offices" and it would be done then. 

For my Bliss cruise that was recently cancelled, I cancelled all of the extras (DSC, spa pass, shore ex, dinner package, internet) on March 9 and 12. I have received credit card refunds for everything except the DSC.  The first credits appeared at exactly 10 business days. The second round took longer because of the transition to working from home (I called and asked).   I have not seen anything about returning the FCC I used as partial payment. 

I am not a cheerleader by any stretch. I've been attacked for "badmouthing" NCL on this and other forums because I told the truth about my experience. No one wants to hear anything negative and then they act like they've been blindsided when they are the ones waiting for a refund/payment.

I think they want to make sure we have "skin in the game" and aren't just playing with what they consider their money when booking. I am requesting a refund for my paid in full cruise that was cancelled. I also had one cancelled that I had only put a $50 deposit down on.  They unexpectedly offered a 10% FCC which I used to book a cruise in 2021. They then called to get a $125 deposit. The $400 FCC was applied to the balance but not until after I paid the $125.

I just finished a call with an NCL Worldpoints rep. I called a few weeks ago to find out what to do if my cruise was cancelled. I was told to call to request the return of the 60,000 points I used to upgrade. I just got the email that the cruise was cancelled and called to make the request.  The answer was that while you are ABLE to get the points back, because all of the agents are working from home they do not have the security set up to access the bank system. "Call again when you see life getting back to normal and people are returning to their offices". Considering that they are in Florida, this could be a long wait!  The good news is, the points will eventually be returned.

There is enough real information, from medical and scientific professionals, to know that no one is cruising in April, May or June. Meanwhile, anyone with an NCL cruise booked from April 12 forward is still being told their cruise is happening. The NYC pier is housing a testing center and hospital ship.  Seattle is closed, Canadian ports are closed, etc etc.  It is time for them to make an announcement, at least for the next two or three months.

51 minutes ago, Nola26 said:

 

 

We had a similar offer: Canceled Sprit Japan cruise for November 2020. Full refund received and 10% discount provided to be used within 45 days, which was last weekend for us. We booked same ship for September 2020 Greece & Turkey, 10% discount was applied in addition to all other discounts.

 

We may decide to cancel prior to final payment and I fully expect that I won't have access to the 10% discount for a rebooking.

 

Cheers!

What happens if a new reservation using the FCC is cancelled at a later point in time?

18 months until there is a vaccine, if we are lucky. I was supposed to retire next week so I could travel. I'm dropping down to 20 hours and staying employed for the near future at least. I can't wait to get back on a ship but I'm not willing to risk death to do it.

I had very similar symptoms on the Getaway TA in April 2019. Half of the ship was coughing. Just plain old “cruise crud”.

2 hours ago, Love my butler said:

So by your logic, with the massive amounts of cancellations, NCL should have 6-12 months or more to refund YOUR money?  In our modern age, taking a few months to refund anything is not only ridiculous but unethical.

Not my logic, experience. The Getaway TA last April was shortened by two days and they changed the ports. We had seven days notice that we had to change flights or find a hotel in the UK. We got a partial refund, $300 in expenses and a partial future credit. I got my final check in late June. There were people in the roll call group still waiting for payment in August. Your expectations are overly optimistic.

March 5 was only a couple of weeks ago. On a good day when they only have problems with one ship the credits and refunds can take a few months. You are just delaying them further by adding a credit card inquiry to the mess.

There is definitely a pattern here. My refund was for everything I cancelled on the 9th except the DSC. 

The 30 day itinerary change was part of the letter from Harry Sommer (the one that ended with the comment that he was still taking his family on a cruise in Europe in May).  That letter and likely the 30 day promise has disappeared from their website. At least, I just searched and can't find it. Things are changing fast but their lack of communication just makes it worse.