Ombud

1 hour ago, Outerdog said:

2 hours ago, Gail & Dan said:

What’s wrong with the app? 

 

Nothing really. It flakes out on various things from time to time, but mostly works just fine, like everything tech.

 

Some people just don't like new stuff and some people like to complain that all this "new stuff" impedes their ability to relax and enjoy themselves somehow. The medallion is essentially a key card and the app is not required for anything at all, so, what other conclusion can be drawn?

I guess I'm one of those luddites bc I still use the ocean concierge website that originally came with the medallion (circa 2018). Tried the interim app and it didn't add anything new to Ocean Concierge and seemed complicated in getting patter / excursions / reviewing bill / buying next voyage,  will look at the new app in April but I can do everything without any glitches on the original. Why fix what isn't broken??

14 minutes ago, dog said:

The Royal was fine in my opinion. Clean, typical of that class of ships. I have been booking the mid BW lately as a few in that range have less obstruction. The upgrade I had on Royal was mid aft BB. I will be on Regal soon in another BW.  Royal - I wrote a review on the Vancouver to Honolulu cruise. For what I paid it was fine.  Loved Crown Grill. Few disappointments with Sabatinis and room service foods.  Had haircut at spa- great- with free voucher.

i’m leaning towards only booking the newest ships now in the Signature Class. We will see.

Thanks. I'll look up that review. Yes E403-E433 is not obstructed looking out which is why I picked E421. This will be my longest cruise ever. 2nd only to my B2B

3 hours ago, wheelie2282 said:

We cruised on Royal Princess last December to Fiji and had an accessible balcony room. Had a great time. Unfortunately on this New Zealand cruise all accessible balcony rooms were already booked so we had to settle for an internal balcony room.

Welcome to Cruise Critic! Tell me about Decks 5-7. Sorry the room was so bad

2 hours ago, dog said:

So sorry for that.

I was on Royal in September , booked a BW, and was upgraded to a lovely mid aft BB category.

Guest Services & cabin stewards were very good to us.

How is the Royal otherwise? Boarding for 21 nights in E421. Hoping to be able to stay there .... midship low floor .... and I guess I'm one of the few that like the sensor light.

CVPs can refare while changing rooms. I went from a cove balcony to a regular balcony for $100 and kept my same booking number. If I had booked myself online and canceled original booking it would've been a higher price

6 hours ago, djlinux said:

... I had a good priced flight through EZ Air so I didn't want to do that and lose my good price on flights....

Keeping flights while changing booking # is called a "lift and shift" which all CVPs (and TAs maybe?) can do

24 minutes ago, cr8tiv1 said:

 

You must have a very active roll call.  I did too...counted over 150.   By the time we met, only about 75 showed up.  Granted, we had a time change that messed up a few passengers.  

1883 posts but a lot of email conversations back and forth too. We have 8 sea days so yeah trying to arrange stuff 

On our last TA almost everyone showed up. But those also have a lot of sea days. That seems to be the difference 

@greenbeanie cutting to bottomline: call 1-800-901-1172 or 1-661-753-0303. You will be assigned a CVP (who you don't ever have to use again) and ask to have the refund processed.  I did a test run on a $449.41 overpayment due to flight cost decrease. It was still showing an overpayment over a month later. So I called my CVP and she transferred it immediately to my Sept voyage. In the same call I had a much smaller overpayment on another voyage which I asked to have refunded. Yep. Showed up next day at USAA. 

Bottom line: I think the refund process is broken so call the correct office!

THEN AND ONLY THEN stay there or ask at the next Meet and Greet for a good TA

Just like @SCX22 and @MacMadame reported, after I refare my ezair or refare I notify my CVP where I want the refund to go: my credit card or another already booked cruise. If my credit card then it shows pending on the bank app the next day, if another cruise it's credited immediately. Can a TA do  that or they would have to contact Princess as well?

I really hate to put this one out there as she might have left, but I only get responses from grouponboardservices@princesscruises.com  when I send to:

Allison Thompson

athompson@princesscruises.com

(661) 284-4432

I'm setting up 1 for April 9th where we've been assigned to a room with max capacity of 100 & it's currently at 171. But if anyone else is in the same boat as me, Loyalty and Events person onboard will just set up signs at the old place (probably directing them to Vista Lounge). 

I get 2 minibars???? Sweet! But I'd pay for wine by the glass anyway

I've booked the 2 segments as 1 cruise so I'll find out in 2 months whether they charge me or not I guess ...

Thats good @Steelers36. I've only been stopped once and it was inside the terminal immediately after the luggage scanner. Never saw anyone checking onboard

If I go on an Australian cruise which can be booked as multiple segments or single voyage can I bring on a bottle of wine for each segment? (I did when going out of San Pedro)

Wrong thread

On 1/24/2024 at 3:33 PM, Wishing on a star said:

Yes,  Premium refers to that larger extended balcony.  (cabin should be standard)

And, yes, this balcony will be enormous.

My only consideration would be the wind, in that location.

In one of these that is forward facing,  I am thinking like sticking your hand our the car window when driving down the road.

 

You can go online to cruise deck plans, look up the P&O Iona...

You should be able to see there that some of these have videos posted...  click to view them on YouTube.

Slightly different interior cabin, of course...  but very very similar balcony.

 

Here is a video...

 

I notice they have a kettle, will I have one?

8 hours ago, lisacdmartin said:

Went on a family cruise a few years ago (another cruise line). My nieces "borrowed" a few upside-down pineapples (they did not take them all) from some ones door and put them on a relatives door. Hilarity ensued.   

At least she returned them, or the relative did after borrowing them

6 minutes ago, Moondogy said:

9 hours ago, Ombud said:

The owner of a small store in Ketchikan told me it was 17%. If 7% passes through to the passenger as OBC then Princess retains 10% as their cut. (correction: Princess % tbd ... guessing 3% to Radiqal / 7% to Princess)

So I'm old....but I was close....only missed it by 10%....🤣

Yeah 🤑 .... Princess and Radiqal need their cut. It's all about the profits

3% like the cc companies?

9 hours ago, Moondogy said:

14 hours ago, shiner6 said:

Remember, if you choose to use the card linked to your shipboard account on land purchases, that the "little" mom and pop shops suffer, as they have to pay Princess a high fee to have this service.  I tried to delete my card after learning this, however, it would not let me enter the green lane. so I put in a card that I do not plan on using. Makes me seethe.

Expand  

Yep...when it first came out I think it was like 7% they had to pay to princess. I'd rather stay in the blue lane than to give the app company my credit information to keep when they've had over 6 years to get the app right and still haven't done it and starts all over with another app.

The owner of a small store in Ketchikan told me it was 17%. If 7% passes through to the passenger as OBC then Princess retains 10% as their cut. 

1 hour ago, IndyKid said:

They certainly aren't going to hold the ship for someone who's late, correct?

Umm. They have held the ship for several passengers arriving late due to flight issues. But in that you are due to arrive to SFO by 8 I think you're safe (says someone who flies to both Seattle & San Pedro on embarkation day as long as I land by 10). 

6 minutes ago, Lady Arwen said:

Oh my goodness, you eat dinner at 5:00 pm?  I don’t even know what that would look like!  Is this a Florida senior thing?  I’ve heard about the early bird specials  that folks line up for.  I guess it applies to cruiseships, too.  Well, to each their own.  Does the MDR start serving dinner at 5:00?  

I am also stuck eating early. I would prefer 6:30 or 7 but then I couldn't have an assigned table, or so I was told. So I settled on 6. Maybe thats why MissP22 has to eat at 5

I choose fast dining on the app but the server doesn't see that entry. Fortunately I have to pre-order they know I want my smoothy and main dish at the same time, tea as soon as I get to the table around 6, eat fast (from years in govt service), and am out by 7. Haven't had an issue at Alfredos / Gigis / O'Malleys

But yeah, avoid Sabatinis 

21 hours ago, Thrak said:

Your question has been answered above but I am going to include a quick caveat regarding Princess excursions in Australia.

I have a question re: Brisbane if you got there, how? Specifically since the terminal is now on an out of the area site, was there an option to book transit at port or did you have to go with Princess?? Not an excursion,  just getting to the city. Thank you ahead of time 

On 12/23/2023 at 7:00 AM, xiphoid76 said:

On 12/23/2023 at 4:31 AM, SargassoPirate said:

 

Just curious why you even answered the call?  We at Pirate Manor don't pick up any call unless that number is already in our contacts.  If it's important and legit, they'll leave a message.  99% of them don't.

Yeah, that was my mistake...I am on call this week for the hospital so answering everything...so I don't miss something important, but coming from a toll free number I should have known better 🙂

I have saved my CVP's number with extension under her name. So I answered when it said it was from "MM." I didn't expect a call so I just asked "what was wrong since we had just talked, was she able to get my transfer in." Politely asked him to lose my number. Not cool as I always answer her call if she's responding to an email I sent. I only get a call back if she wants clarification or theirs a problem. Otherwise it's an email

18 hours ago, Steelers36 said:

Hate to disappoint, but any guest that wants to depart the ship early on final morning can do so.  You do get a special waiting lounge area, but there is no special pecking order for departing the ship.  First off are those guests who handle their own bags and nothing to pick up in the terminal building.

That must be new because I was walked to the front of the queue by staff last summer. Yes, others frowned at us but oh well!! 

1 hour ago, dog said:

Ok, I let Princess know about this.

Cannot get through to chat or phone right now.

 

One other thing- I noticed MedallionClass charge to my credit card yesterday. Order Dec for Feb 18 th cruise.  No emails or tracking.  Nothing indicated that this is related.

Chat would be useless.  I've sat all the way from #32 to next and never gotten through. The few times ive gotten through the person was useless. I notice that you said you don't use CVP office but (if it was me) I'd still call that line to report a possible fraud.