So, when I used to work for the airlines there were lots of standards inside the cabin, flight attendants, service, seating width. The implementation of baggage fees, (because who travels without a bag - which was supposed to be temporary) charging now for an aisle seat, exit row seating, etc, etc.... that is why (I hate) the airlines....they make a ton more money and the service and product has been cheapened A LOT. I was flying first class on Delta and they of course ran out of one of the meals with 6 people still left to get a meal (it happens), I said 'no worries', I would do without. The flight attendant said...I'm sorry, we picked our meals first...but I can bring you the garnish from the plate if you'd like...oh, because that's exactly what I wanted, lol. That incident and what the attendant offered (and I do believe she was trying to be helpful but it came off horribly wrong) has always left a bad taste in my mouth since we travel so infrequently and actually do pay a full fare for first class seating. I remember when Flight Attendants were always smiling and happy and some still do...but many act like they simply no longer care and it's accepted. You could say that they are beat down and work with ungrateful people day in and day out...but I work with tourism hospitality with the public and you have to put those feelings aside...so I always give those working with the public the benefit of the doubt.
So, when I say I hate all the airlines (maybe I should have said, I hate how the airline industry has gone) take it as you will but they know they have you (supply and demand) and the standard of service has gone way below what it used to be and you're paying a lot more. Didn't mean to ruffle anyone's tail feathers.