The Salties

Well, well, just read this, 20 minutes ago had a reply from David Molloy, I can say it was totally underwhelming. I had complained about the 2 trips, Cape Town -Gran Canaria-Lisbon on which we were both very poorly with gastric troubles. I had previously commented how good the B2B down from Barcelona had been before Christmas. Needless to say our 6 winter cruises for winter 24/25 will be on competitors.

Just a quick one to confirm, on trip down all taken care of onboard and debited to your account whether going ashore or not. ONLY applies if your nationality requires a visa.

Sorry below should have been above.

Thanks for your reply and commiserations. Pleased to say all resolved, see my comments below.

Update! Had a good chat with manager, Adrian this morning. OBC for this cruise and next now corrected. We are going to sit quietly during our upcoming sea days and resolve cruise 3 and 4. I told him it's totally unfair that so much extra pressure is placed on them when so many of us are told by the call centre, it will be sorted out on board. I hope the new management deal with this and we can all return to an efficient system that reflects the wonderful experience on board.

Hello Jazzbeau,l think you have the wrong end of the stick, he was the one who needed to calm down. I am not complaining merely lamenting that so much hard work and friendliness by the people working on the front line is let down by incompetence. Perhaps with your wisdom you could advise how I should comment on some one refusing to accept printed evidence. Others on board have commented they would not have been as laid back as me.

See my post just now in precruise topic

Absolute disaster admin wise, been on board 5 days now and OBC still not sorted. Downstairs to guest relations again today and they refused to accept my travel agent invoice showing the OBC and a screenshot of the correct amount taken from my upcoming booking some months ago when I read about all the problems and some one recommended doing that. HE GOT AGITATED almost shouting that it didn't prove anything. Fortunately I asked to see the manager and he accepted my point and would chase it up. Don't hold your breath will update as it develops. They are really trying their hardest to make us book with the competition.

On board Pursuit and pleased to say everything as great as previous cruises. In addition Captain Antonio is in charge. We have had him before, he is an absolute gentleman with a great sense of humour, DW says he is adorable. Admin side still below expected level. Cruise card showed both of us as Adventurer, rectified on board after waiting in line for about 15 minutes. Expected OBC a bit less than we had been informed. Still ongoing enquiry, hope it is sorted before first week's cruise. They are unable to check the second cruise yet, for some reason, fingers crossed, that one is correct. For those of you reading this who are doing the trip to Cape Town they checked our yellow fever jab certificate, I will also put this on the Forum.

Would assume it will be on deck, weather permitting, as it said, "under African skies". Funny enough, it shows how difficult for Azamara to "please all the people, all the time". I prefer the idea of staying "onboard" as have experienced African dust/sand storms, and they suddenly appear and ruin what you are doing.

We were in that room for a wonderful, sunny, Christmas/New year cruise, no problems at all. DW is a light sleeper but no complaints from her perspective. Hope you have a great trip.

Thank you for your support paf225. As I stated Azamara really miss out as we do about 6 cruises a year. Since being (fined) I do not book Azamara until I think the fare is reasonable and if some thing crops up with another line, off we go. Had I had the opportunity for 1 rebooking I would have booked with Azamara and they would have had the booking for that cruise or another I felt was a reasonable price. Regarding the original question I think it is a little too expensive for that cruise even allowing for the fact I do not mind paying a bit extra for Azamara as we enjoy it more than the other lines.

Yes I agree it is very galling for us Brits that we cannot re-book at the cheaper price. In the past I have paid the £500 (fine) deposit to save £1500. I think it is very short-sighted of Azamara to not allow, one re-booking. As a result I do not book too early and wait to see if a cruise I am interested in, "drops in price". We really enjoy Azamara but there is always an alternative available these days. If Azamara allowed the "one change" they would get more bookings from me, early on. I would acceprt the loss of deposit if I cancelled totally. It should make no difference that it was not booked "on board".

If you can afford it "go for it". Nothing worse than, thinking "I wish I had" sometime in the future.

Hello Anna, well ,well as they say "it's a small world". I lived in a small village outside Farnham and went to school there in the 50's/60's. There are fish&chip shops in Cape Town but there is not one in the V&A. They normally do hake 'n chips rather than cod or haddock. Mitchells do it as do many other places, including a fish chain called Ocean Basket. Even here in England not every chip shop does it perfect but you should be ok in the V&A, if not have extra mushy peas to help the taste.