I won a 7 day Princess Cruise in an inside room. I booked a 7 day on Sky Princess, but upgraded to a club class mini suite. After many conversations with a PVP who didn't seem to know all that much (or maybe she is new), the booking was changed to a new booking number and I was told (also have it in text) what my new balance would be.
That's all great, but the website still has the old amount due (without the deduction for the comp cruise). Also the PVP sent me a new confirmation through email - same price again.
I questioned it and she told me that the lower amount was what I was responsible for and that Princess has to deal with figuring out the rest. ( yes, I also have this in writing).
My concern is this: when I make final payment, it's going to look like I didn't pay the entire balance.
Has anyone else gone through this? Am I over reacting?
I don't want to get this girl in trouble but I sailed over 40 times with Princess and this doesn't seem right.
Please help. Thanks.