My husband and I are on a cruise embarking in Rome in May 2023. We purchased Air Plus with our booking. Per MVJ, we can select our flights through Air Plus from 310 days to 65 days prior to departure. We are within those parameters.
However, when I called Viking Air, their messaging says, ‘reservations can only be made within 60 days of the cruise’. Thinking this did not apply to Air Plus passengers, I used Live Chat on the site to clarify. The Chat responder confirmed that Air Plus passengers now must wait until 60 days from departure to initiate flight reservations, adding that this is due to increased airline changes and cancellations. When I repeated that Air Plus passengers are supposed to be able to book 310 days from departure, the response was:
"Normally they can book at that time, and that was before the airlines started having major issues”
In addition to having more input in the process of selecting our flights, a primary reason we opted for Air Plus was the ability to book further in advance of the cruise. This enables a greater choice of flights, seating, types of planes, etc., all of which are important to us.
Note that the airlines continue to allow flight reservations hundreds of days in advance, so limiting Air Plus passengers to no more than 60 days to book flights is a Viking decision.
Is anyone else having difficulty getting Air Plus to make flight reservations 310 days to 65 days from departure? Does anyone have any suggestions re what we can do about this?