Not the case with the free offer this time around, terms and conditions were read and reread. Not my first rodeo with MV freebies. Casino sent you to sales, sales tells you it's Casinos's responsibility. They take your phone number and tell you Casino will call back. Casino than says, forward the email with needed info to book cruise. That goes ignored. A few people called the main booking number and they had no problem doing it. I called the next morning on main number and the guy was more than happy to help. He asked my name, what my offer was, what cabin and all the important stuff. Than at the end, he asked for my code and boom, I'm done. He did say, they had a big meeting/conversation the night before explaining to the workers how it was to be done this time. So must have a change and than no communication. Still a few hitches, people are still having trouble, but I'm sure that will end as more and more of the workers realize what needs to be done.