patty1955

41 minutes ago, the penguins said:

thanks - well I think it's thanks.

None of the posts refer to "intranet" only "internet". But does that mean that what I said was correct? I  do hope so.

You're correct. The problem is that no most people wifi means internet. 

1 minute ago, the penguins said:

Sorry you have lost me. 

What  connection to the ships WIFI is free? There is always a charge.

Or are you saying that we can connect to the ship's system but that the ship's system can't connect to the outside world?

 

 

There are actually talking about intranet vs internet. You can almost always connect to the intranet, but not always the internet

15 minutes ago, Rick&Jeannie said:

I'm curious what kind of service I'll be getting on the Millie around Japan....

 

 

We're just off the Millie. Around Japan, the service was pretty good. Around Hong Kong and Taipei, not so good.

I just paid $32 to upgrade one person to Premium Wifi for an 11 day cruise. You have to watch for sales.

20 hours ago, tropicalkerry2002 said:

 

Very odd that the same excursions aren't available to you. Good luck!

I'm sure it's because they changed the first port from Bar Harbor to Newport.

1 hour ago, halfapair said:

Book an excursion through a private company, not Oceania. It will be cheaper.

I'll probably have to since Oceania doesn't have any snorkeling/scuba excursions.

56 minutes ago, EJL2023 said:

I’m confused. In the other thread you started on this topic you said you talked to Oceania on 2/14 and they said it showed and they asked you to take a look at the excursions  and then call them back to reserve for Newport. 

They said that without trying to book anything. The rep today tried and couldn't find any excursions for Newport.

I thought about doing as you suggested and booking a place holder excursion but I really don't want to spend our first day onboard trying to book an excursion. And there's no guarantee that they will have the problem fixed by then. 

Wouldn't you know, Newport is the only port we haven't been to on this cruise.

We are booked on a Nautica cruise to Bermuda on Sept. 18. We booked the cruise in Aug. 2023 and in Oct. 2023 we were notified that the  first port was being changed to Newport, RI. Newport was the first port when we booked so there really wasn't a change. That should have been my first clue that it was going to be a problem. 

Since we booked, I have never had access to the excursions for Newport. The port has been greyed out in the planner with no access to that port. When I check while logged out, I can see several different excursions but I can't book them. The excursions in the other ports are different depending on whether I'm logged in or not. 

I have reported this problem in emails and phone calls to customer service. I'm always told that it will be fixed in "a few weeks" and I can always call and book with Oceania. I have contacted my Elite Vacation Consultant (Oceania rep) several times and I'm always told "a few weeks". 

Today I called to check on the price of a Newport excursion and book one but the Oceania rep can't book it because it's not linked to the sailing. He says to check back in "a few weeks"

Does anyone have any suggestions as to how I can resolve this? I have $600 excursion credit that has no value if I can't book an excursion.

3 minutes ago, Rick&Jeannie said:

Dumb question...we will be on the Millennium in 3 weeks. Is the fridge available to put our own stuff in or is it taken up by mini-bar items? If it contains mini-bar items can we request that those items be removed?

We used to ask for them to empty it and they did. We found we didn't use it so we don't anymore. 

5 minutes ago, abbydancer2003 said:

I don't have it.  Post 8858 on page 355 is the most recent.

Thank you!

46 minutes ago, Curlyjo said:

Sailing Transatlantic soon, wondering what the room amenities  are for a basic Oceanview cabin nowadays. 

- What are the bathroom amenities,

- is water & ice provided,

- is room serviced twice daily,

- is there a fridge?

Other amenities that I don't know about 😃 

Thanks 

 

We were on the Millennium last week. I don't know what the bathroom amenities were, they don't really say.

The rooms was serviced daily even though we signed up for the "green" option.

We asked our room attendant for a pitcher of ice and water early in the cruise and he refilled it twice a day, every day.

There is the mini-bar fridge but we don't touch it.

1 hour ago, abbydancer2003 said:

Hmmm, I usually get the PUP emails the second day.  Never got it this time.  And for that matter, I haven't received a marketing email in about a week.

 

Maybe I'll resubsrcibe.  And thanks for the link.  I watched the video.  Learned almost nothing.

Would you please re-share the link. I missed it.

30 minutes ago, FeliciaB said:

Did anyone who wasn't targeted for the survey PUP get the CC point using the link that wasn't prepopulated with your CC info?  I used the link and did not get the point.

not me

31 minutes ago, Charles4515 said:

There seems to be a block. I continue to receive the regular Celebrity mailings but the Captains Club emails won't revive no matter what I try. The call centers people just give BS that they fixed it but nothing comes. In a couple of months  I don't know what their criteria is for  blocking the Captain Club and PUP emails is. It could be on purpose or bad programing. Probably bad IT but anythings possible.

Same here. I get 2 or 3 ad emails a day but no PUP or Captains Club

32 minutes ago, Shiba_Lover said:

I had to re-read the article to figure out "who" is saying "my advocacy team almost never hears from Celebrity customers".  OK - so what Celebrity customer would actually contact Christoper Elliott if they had an issue 🤣.  It says he has a customer advocacy group.  His group is not who anyone contacts.  And where / when do you get a welcome onboard drink and a gift basket?  And what is a virtual reality excursion?  This guy is living in la virtual reality.

The author's name was a the top of the article.

I've contacted Chris about a number of issues. He's been very helpful.

19 hours ago, hcat said:

We like X but never heard of the author..sorry! Were the results paid ads?

 

Obviously  impressed  by technology some of which dors not work well like the app  and  def out of touch..

 

was there a  poll?

The writer is Chris Elliott, a well-know travel ombudsman and consumer advocate. I'm surprised he got it so wrong.

Just now, PTC DAWG said:

We needed another thread on this, I’m sure

That was my first thought!

2 minutes ago, NanPop135 said:

 Celebrity is going to allow children under 16 into adult pool areas on select cruises. I’m not in favor of this, parents don’t watch their children closely enough. Having an adult pool area is a good thing. Since the new president came over from RCCL it seems that Celebrity has slid with some of the changes. She seems to be trying to turn Celebrity into a slightly elevated version of RCCL. The standards before were much higher. 😢😡

They have allowed this since well before the new president. It's limited hours and usually only in inclement weather. 

We took an Alaskan cruise during covid lock-down and it was the adults in the solarium that were the problem. I not sure what was different but we had some rowdy adults that would cannonball into the pool, splash around like kids and make a huge amount of noise. I know using the water jets can create splashes but this was deliberate, childish splashing.

1 minute ago, jonthomas said:

yes you are right there are 4 tours, with no prices.

 

hope to be able to walk about...as of now, it is still not ready for Visitors. 

 

we have a whale watch tour from Victoria, maybe it would be better from Klawock, if they get it organized in time.

 

We are on the sept 14 sailing. 

Yep, no prices unless you're logged in. Our Bermuda cruise is Sept. 18th. The excursions available for all the ports are different when I'm logged in and not logged it. I asked on social media if anyone know the price of the Newport excursion I'm interested in but got no reply. I hate to call just to ask the price, but if that's what I have to do, I guess I will. 

2 minutes ago, Charles4515 said:

I stopped receiving Captains Club email when you did. I do still get two regular Celebrity marketing emails every day. I am not optimistic because about 6 years ago I stopped receiving any communications from Royal Caribbean. I talked them a bunch of times and there were multiple promises that it was fixed. Multiple excuses. Still don’t get any communications from them. I don’t care anymore about Royal because I am not much interested now in Royal. I would like to get the Captains Club emails. I would rather get them than the two marketing ones that come every day. 

Exactly our situation!

5 minutes ago, jonthomas said:

We are off to Alaska again in September. Vancouver to LA.

 

O just cancelled a port and substituted Klawock, Alaska for it.

 

NO tours are available in this port.

 

Anyone been here? Anyone ever hear of it?

 

Nope not a joke. 

I have sort of the same problem on my Sept. cruise. They substituted a port and the new port doesn't have any excursions. Except it really does. Look up your cruise on Oceania's website without logging in. Look under excursions and choose Klawock as the port. There are 4 excursions and you'll have to call to book them. 

30 minutes ago, Jim_Iain said:

Like many others I stopped receiving Power Up and Move-Up communications approximately 2 months ago.

 

Today I contacted Celebrity via X (Formerly Twitter).   They looked into may account and indicated I had changed my settings (which I had not done).  

 

"Thank you! Upon reviewing your account we see you had turned off the notification for you not to receive our emails. We have now activated it back and you will now receive the move-up emails and Power Up Points activities when available."

They told me the same when I emailed them. They were mistaken

We didn't get the survey or the webinar link. We're Elite Plus and used to get the PUP emails but they stopped about 6 months ago.

We're about 2000 points from Zenith so we really don't need the points but I still go for them when you guys are  kind enough to post links.

1 minute ago, Charles4515 said:

Loyalty gets plenty of perks. 

That's a debate I'm not getting into.

6 minutes ago, EJL2023 said:

Just call their main number at this point and explain the,situation. We have found that the reps typically have access to excursions which is more up to date. You could then also request they send you the pdf version for excursions if you have not received. We never book excursions via our account, we always call as well documented issues with trying via their system. Always been quite easy with a phone call, even if you have a TA. 

I got the pdf when I made the final payment last week. It has the wrong port for our first stop (Camden, Maine instead of Newport, Rhode Island).

I called the main number and she said it looks fine to her. She suggested I look at the excursion when I'm not logged in and call to make the reservation.