patty1955

Last August I booked a cruise with the Travel Agent division of a big box store. My cruise included Drink Package, Free Wifi and Gratuities. This September I was making a payment on the phone and discovered that they didn’t show the perks on my booking even though they were included on every receipt I had received and on the booking on their website. I knew that Celebrity’s website didn’t show my perks, but I’ve had that happen before. It took several days, multiple phone calls and a few emails but they finally promised to give me all the perks before my sailing date. The cruise is now about three months away and while I still don’t have the perks, I believe that they will add them to my cruise at some point. They are well known for their customer service.
There is a Black Friday sale on drink packages that impacts my cruise and if I had the Classic Package, I would upgrade to premium at a good price. I called the TA to request that they add my drink package now so I can upgrade it. I’m still waiting to hear back from them but the phone agent said something that I think must be reported on this board. She told me that this happened to a number of people. There was a problem with their interface with Celebrity and a lot of bookings had the same issue as mine.
Please, if you booked with the Travel Agent division of a big box store, call and verify that you have your perks. I would hate for someone to try to deal with this while on a cruise

1 hour ago, golfguyhhi said:

Read the T&Cs for each sale and you'll see they are not combinable with other 'sale' prices - no double-dipping.  Also, these are for new bookings only.  You'll have to have your travel agent confer with Oceania to determine which sale is the best for you. 

My cruise has been booked for several months and I was able to get the price adjusted.

My Bermuda cruise next year was on sale. I got a price adjustment for $600

The first time we  cruised, I was afraid we'd have to eat at the buffet all the time. My past experience with buffets almost caused me to skip sailing. When we boarded the ship, the only place open to eat was the buffet and I was sure I had made a horrible mistake. Luckily, once we sailed the other options were available and the rest is history.

Interestingly enough, the buffet now holds some of our favorite memories.

There was the time we were on a culinary cruise and they brought aboard mussels from the port and served them in the buffet. And the time we came out of Sushi on Five after dinner and discovered they were serving lobster in the buffet (we ate lobster anyway!). Or the beautiful exotic fruit station on our Alaska cruise out of Seattle. 

We now check the buffet at both lunch and dinner.

On 11/8/2023 at 1:55 AM, Northern Aurora said:

I am posting from the Edge and am happy to report that both chocolate and vanilla macaroons have been available (not at the same time).  Not a fan of the lemon tarts but they seem to be available.

Macaroons or macarons?

3 minutes ago, macaroni said:

Wow…not there when I looked…thanks for the link.

It doesn't show up if you set the month as April. I had to just keep looking.

https://boards.cruisecritic.com/topic/2826187-celebrity-millennium-april-9-2024-12-night-best-of-japan/

1 minute ago, CNSfromHI said:

Yes, and I receive them, too. But the CC point emails are not something separate.

 

Good luck.

 

cjr

I'm not looking for a point email. I'm looking for Captain's Club members emails. 

4 minutes ago, CNSfromHI said:

Respectfully, the CC emails are part of the promo emails that Celebrity sends, not something separate and distinct on their own.

There are emails specifically to Captain's Club members. Captain's Club newsletters, surveys and previews of sales are all sent to Captain's Club members. 

1 minute ago, mahasamatman said:

 

That's where it is for me. There's a section called "Offers & Communications" that has subscription options. There is no separate option for Power Up - it's all or nothing.

It doesn't have an option for Captains Club, which is what I want. I get all the promotional emails.

45 minutes ago, mahasamatman said:

 

It's under "Settings".

No, it's not. Any other ideas?

We did a Mediterranean cruise that ended in Barcelona in Oct. 2021. We had no problem with rough seas and we were on an Oceania (smaller ship). You shouldn't have a problem. 

On 11/3/2023 at 2:45 PM, Wolf 8 said:

Opt-in: Log on to your Celebrity account > Click the top Celebrity Logo > Click your name (on right) > Click the "Subscribe" envelope icon at the upper-right > enroll.

I've read that advice a few times but I don't have the option:

I stopped getting Captain's Club emails a few months ago. I emailed the  Captain's Club contact on their website but didn't even get a response. If people didn't post the PUP opportunities on this thread, I'd be out of luck.

2 minutes ago, Miaminice said:

Thank you!! 
We have also done a Cherry Blossom cruise on HAL Westerdam. 
After our first Japan cruise on Millennium we chose HAL in 2019 for the better itinerary - and way better price.

 

While we didn’t become fans of HAL, the cruise certainly deepened our affection for Japan. And soon after we booked another one on Celebrity… which was then cancelled and lifted & shifted twice to the one we are on now.

 

so if some of you like to get a glimpse of Japan during spring time, here’s where we wrote about that cruise:

 

https://www.travelandcruise.net/travellove_en/Our-Trips/HAL-Westerdam-Japan-01/hal-westerdam-japan-01.html

 

 

 

What month were you there in the Spring?

It's Sunday and Celebrity's website is notorious for being wonky on Sundays.

4 minutes ago, di T said:

Yea I remember those nibbles,Hubby would say no thanks it will spoil our dinner! But I always grabbed a couple especially the ones with the cheese lol

My sisters and I love "snackies". There are times at holidays that we have so many that there's more than is on the dinner table. You know I went to the CC event just for the snackies.

5 minutes ago, doghog said:

This is the one listed on Celebrity's website. cec@celebrity.com. Or call 1-800-760-0654. 

thank you

We haven't received any emails from Captains' Club in a very long time. Does anyone have an email address I can write to for assistance?

It works for me.

I still haven't received my 3 points but I'm so far from Zenith, it doesn't really matter.

On our last cruise, they had the Chef's Table on  2 different nights so keep asking.

I always book the chef's table about a year out. I always find it on the website under Plan My Cruise/Dining

5 hours ago, hcat said:

wow.. wonder how they  must feel about  Suite guests.. In all our cruising years, we  never saw any Elites   mention or flaunt status, esp now

 

Feelings  of insecurity for sure! They are free to go elsewhere!

We did several years ago. Some woman was proclaiming loudly that she was an Elite at embarkation and deserved special treatment. Unfortunately she had clearly never embarked on a Celebrity ship (or maybe any ship). I wish I could remember the specifics but I can't.

The drink package in on sale on our upcoming cruise, too.