Maybe your TA can assist you? We booked direct and will have to work this out on our own.
This was our first MSC cruise and we had read some negative things before going so perhaps our expectations were lower but we really enjoyed the cruise.
We did select the offer that included the drinks / wifi package so we were lucky to have have that and did take good advantage of it on the ship and Ocean Cay.
We did go to two of the three shows in the main theatre but decided to skip it on the last night, while the shows were good, they were similar, just different music themes and lacked variety.
Only one incident that really rubbed us the wrong way and it was not staff, rather a Yacht Club passenger who took over the full elevator we were on. I know it is a YC perk but she laughed that she could do it and the privilege she had. She was very arrogant in her approach to everyone on the elevator.