gymfreak

Although the new Greece intensive cruises on Pursuit for May are available to book on Azamara site they seem to have disappeared altogether from a well known U.K. cruise site. Any clue if these are going ahead? Would love a week in Greece

We have just Lifted and Shifted from March2021 to 2022 on a Japan Intensive. Never booked this far out before but seemed like a decent deal.

who knows what will happen but we can dream!

vicki

12 minutes ago, excitedofharpenden said:

Lost in all the threads, but Bonnie from Azamara confirmed yesterday your cruise is cancelled. 

 

Phil 

Not sure Phil but maybe the OP is referring to the Dubai to Athens on Journey on 26th April. 
We too are meant to be on that cruise but as yet no decision by Azamara, although I don’t need a crystal ball to guess!

vicki

Same here on my iPad, but asked my son and he”fixed” it, so can’t offer any further advice unless you want him to come round and have a look! Be prepared for a roll of the eyes though😂

11 minutes ago, uktog said:

Go to the very bottom of the page, click on the Union Jack it then gives you the options of the other sites, click on the US flag

Thank you, isn’t realise that and it has worked

Vicki

25 minutes ago, Riocca said:

I’ve just gone to the US site and the information is there it’s the U.K. site that’s not updated.

Dumb question but how do I access the USsite. No matter how I try (on my iPad) it reverts to U.K. Site

Thanks

Vicki

Sorry to hijack the thread but on this theme can anyone tell me if Fevertree tonics are available on Silver Spirit?

Thank you

Vicki Brown

Just seen this thread and think I need several hours to digest and analyse, although I see several respected and knowledgeable contributors have posted their thoughts.

Another nail in the loyalty coffin!

vicki 

19 minutes ago, vana said:

Hell, 

 

We are cruising next April on Azamara and are looking at the benefit of the indulgence package. Since we are LCV Discoverer plus we are wondering if it is worth it or if it's better for us to take the 20% off a bev package, just enjoy what the LCV discounts gives us (laundry, limited wi fi, etc...) and pay for the extras (chef's table, etc.). Anyone did the math? Is it worth it? 

 

Thank you in advance, 

 

 

One factor to consider is the length of the cruise. The packages are the same price no matter what the cruise length is. Therefore you would need to do the math on the cost of drinks package and full WiFi access, which on a longer cruise may be costly without a package.

43 minutes ago, travelberlin said:

Glad to hear that. Do you know how the mistake happened? Can we, as passengers do something to avoid this happening?

No adequate explanation was forthcoming. My advice is to obtain a copy of your final account from Guest Relations on the morning of debark if you are sailing on Pursuit because none are delivered to you and the promised email version did not arrive until we were charged and spent two weeks trying to sort it out

I can now report finally we have had a refund processed and today it has appeared in our credit card statement online.

It certainly took some persistence and involved contacting multiple Azamara contacts by both email and telephone. , not always even receiving a response.

Thank you to all who offered advice and support

Festive greetings to all

Vicki

4 minutes ago, cheznick said:

our refund appeared back in our card account this morning , also got a cheque for £1024 from BA for the 18 hour delay in getting home,  so hope you get all yours soon vicki x

4 minutes ago, cheznick said:

our refund appeared back in our card account this morning , also got a cheque for £1024 from BA for the 18 hour delay in getting home,  so hope you get all yours soon vicki x

Good news, glad all is now in order.

We too have the cheque from BA, but still awaiting the promised refund from Azamara.

Its only 3 days now so will wait until next week until we panic again on that one. Thank you for your help and have a very merry Christmas 

Vicki

Sorry to hear this. Maybe that explains the issues with difficulty contacting some UK support that I and others have experienced recently.

I know others have had invaluable help from the U.K. based team in the past.

I suppose it’s watch this space as the new team emerges 

Vicki

1 hour ago, cheznick said:

yes vicki it is disgusting how they are treating loyal customers, going the right way about losing them too, like i said we are not holding our breath on our refund actually materialising...   if we see ours we shall let you know 

Hallelujah, just got a phone call from someone at LCV.

Although she couldn’t offer any explanation into the charges, and was in total agreement with our figures,  the main thing is that  we are to expect a refund on our card

Again I shall await with baited breath until I see it in black and white on the statement.

Now to get on with that Xmas shopping 🎅🏼
Thank you all for your input

 Vicki

35 minutes ago, rallydave said:

 

Another great reason to put erroneous charges in disputes with your credit card company.  With credit card disputes, the merchant has a set amount of time to respond and without a response or a late response, the credit card company will credit your account in full with no recourse to the merchant.  

 

You don't have this same protection when you work directly with the merchant.  The merchant can take as long as they want to respond or not respond at all and you will be obligated to the credit card company to pay the erroneous charge(s).

 

Always best to work directly with the merchant and at the same time put the charge(s) in dispute with the credit card company.

Because we are experiencing extreme difficulty trying to get a response we have indeed put the charge in dispute with our credit card provider as well as sending emails to I think four different email addresses including Bonnie’s suggestion and speaking to Customer relations who promised faithfully to get back to me over a week ago.

They also promised an email copy of the account which again hasn’t materialised.

Its a real pain as we have had to document an extensive letter outlining the problem as well as completing paperwork from the bank, not to mention the hours on hold to these organisations .

What should be relatively simple appears insurmountable !

Vicki 

14 hours ago, BBMacLaird said:

Definitely email our Azamara UK Customer Service! 

It is AzamaraCustomerServiceUK@Azamara.com

Thank you Bonnie

Did as you suggested yesterday , as yet no response not even an acknowledgement 

The only emails I am receiving from Azamara are trying to sell me another cruise🙄

24 minutes ago, BBMacLaird said:

I agree, no fun chasing down a refund!

Is the email address you used Azamara customerserviceuk@azamara.com?

No Bonnie

I spoke via telephone to an operative named Candy, who told me to send my evidence to 

customerrelationsuk@rccl.com.

I also sent the same to Richard Twyman at

RTwynam@azamaraclubcruises.com

Vicki

14 hours ago, BBMacLaird said:

I am inquiring into the slow responses. Very sorry about that!

Thank you Bonnie

I really need this resolved

12 minutes ago, cheznick said:

Hi Vicki              just got a call from Azamara stating they have been authorised to refund me the missing money, should be back on my card in 3 days or so,                so hopefully you will get same call,

nick and cheryl

12 minutes ago, cheznick said:

Hi Vicki              just got a call from Azamara stating they have been authorised to refund me the missing money, should be back on my card in 3 days or so,                so hopefully you will get same call,

nick and cheryl

Great news Nick and Cheryl

Hope I can soon report back the same

 Vicki

Thanks,Phil, Nick, Cheryl and Mrs Miggins

Lets hope that Bonnie can indeed open up lines of communication that we are obviously failing to do. I was promised an email of our account last Tuesday and still no joy.

Would really like this resolved , as you say it really puts a dampener on the whole experience which is sad.

Anyway it’s good to have the support and experience of the stalwarts on this board.

Will post any updates, hopefully ASAP!
Thanks again

Vick

One week now since Azamara overcharged to the tune of approx £350 on our final account, a copy of which we haven’t seen .

Despite contact with Customer Services and the U.K. office no response from either. 
Not even an acknowledgement of our emails 

What is going on?

This is really poor and we certainly don’t need this aggravation so close to the festive season .

Is it really too much to acknowledge the situation is being  investigated ?

No way are we letting that money leave our account because I fear we shall not see it again 

Vicki

4 hours ago, cheznick said:

hi vicki, have you had any luck, i have emailed uk customer relations twice and not even an acknowledgement and also mr twynam       i do hate being treated like they dont care once the cruise is finished, perhaps this will be our last with az, standards have dropped so much,,,,  

Nope, nada, nothing.

Anyway we have put the charge in dispute and we have our clear evidence , as yet I haven’t even received the promised email of the so called charges so we have absolutely no idea how they have arrived at this mythical figure

Very poor

Vicki

44 minutes ago, cheznick said:

we were also thinking of emailing him , do you have his email address?????  i will give customer relations until tomorrow to at least acknowledge my email, oh by the way  immediately on return i filled in a Ba compensation claim form online and received an email back this morning informing us that we would be receiving a cheque for £1024 as we were delayed by over 3 hours to our final destination,    dont forget to claim if your flights were on the same booking reference with Ba 

I believe his email is

RTwynam@azamaraclubcruises.com

Let me know what happens

I shall look for the BA form online because it was beyond a joke

Thank you

Vicki

2 minutes ago, cheznick said:

hi vicki  we only found out because we were checking for a cancelled shore excursion refund to our card, on checking it was short of approx 60     customer services told me it was because i owed them the 60 for drinks (spirits) unsure if they meant we spent it on spirits or in spirits bar. either way we didnt have them.  i emailed uk customer relations on the advice of my ta but they havent replied or even acknowledged my email. keep us posted how you got on 

I shall post or message you any further information or resolution.

I also think Denise’s idea of emailing Richard Twyman is a good idea so I may well compose an email to him

9 hours ago, cheznick said:

Lucky them.   We got home at 10am this morning having been transferred to the 7am flight this morning after staying overnight at grotty hotel near Heathrow.      BA never again.    And to cap it all when we got home was sent final  on board account from Azamara  and we were  billed 60 dollars for drinks we never had.     Complaints already in the pipeline

 

 

I feel your pain

we were bumped from two BA flights and had to hang around in Heathrow for 8 hours before our flight to Manchester after a long haul flight from Rio

Also we were overcharged by about £350 on our account, and they also did the conversion when we stipulated they shouldn’t . Huge discrepancy  and we haven’t seen the final account as they have failed to send it as promised so we have no idea what we have been charged for!

We have put the payment in dispute so it can’t be taken from us until it’s sorted

Spoke to Customer  services but haven’t heard back yer.,

Vicki