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About lenoirm

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  1. I agree with the lack of communication and poor crisis management on Azamara side but if your cruise was canceled at the end of May, you may have to wait close to 90 days to receive a full refund. You will see small amounts credited to your CC or bank account from time to time without explanations from Azamara and you should get the full refund after about 12 weeks. It is infuriating while you wait but don’t despair , there is a dim light at the end of this tunnel!
  2. It would also have helped if Azamara had send an email to confirm and explain partial reimbursements to their US customers and their TA My excellent TA was never involved in the processus. and was equally baffled by the delays and fractional payments . I discovered the payments when checking my bank account and credit card statements I am not complaining, I got my money back in the end but the processus was protracted and nebulous. Let me add that Azamara may not be alone in this mess, I am waiting for Crystal to refund my money on a canceled Cruise in the fall and the minimum wait is 90 days with equally poor communication. Oh the stories we will tell on our next cruises... Wear your mask, wash your hands, stay healthy Micheline
  3. Sorry to see you leave! We never met but hope to see you one day on a future Azamara cruise Come back soon this board Michelne and Luc
  4. Finally, I received a full refund for the Canceled TA in April. It came in 4 random amounts over the last 6 weeks. I am still waiting for ChoiceAir to refund my AA flight to Miami. I am ready to cruise again with Azamara but there must be a better way to process refunds!
  5. lenoirm


    Thank you for the update Mr Pimentel! Where have you been since the beginning of this crisis? Seems too little and too late to this frequent Azamara cruiser.
  6. lenoirm


    Could somebody clarify term “ US sailings “? I am on the Quest leaving Miami on 4/5 for the TA (probably to nowhere as European ports will be closed and return flights canceled....) Does that mean this cruise is canceled and a refund is an option?
  7. Happy holidays, It was a pleasure to meet you on an unforgettable Norway cruise. Hope that our paths cross again aboard Azamara. Micheline and Luc
  8. The entire cruise schedule for 2021 ( up to February 2022) is available on Azamara.com, we made reservations for 2021 without problem onboard Azamara in July. You should be able to make reservations onboard Celebrity !
  9. I posted the new itinerary on the roll call. We are looking at other options but we may well stay on and modify our plans to visit independently Kyoto and Osaka before the cruise.
  10. Our TA contacted Azamara at my request and sent us this answer. Your Cruise will probably be delayed or shorten as well. If I understand Azamara convoluted message, the dry dock will be prolonged and the following cruises will be delayed. Our TA will ask for a fully detailed itinerary (with departure/arrival dates). No compensation is offered for the modified itinerary and it is not clear to us if the cruise will be shortened or not. For the last 3 reservations made with Azamara, we have had changes of itineraries or dates (Transatlantic 11/19, Suez Canal 11/20 and Japan 4/21). Are we jinxed ? We love the onboard experience and the amazing crews but our patience is running thin with the pré cruise problems. Yes, we know that things happen and that it is not in the near future but it is nevertheless stressful and does not gives a good image of a cruise company that aspire to reach the luxury level... Micheline
  11. Here is the answer! We received this notice today Due to an extension to the Pursuit dry-dock period, we had to adjust the sail dates and itineraries of a few voyages and your upcoming voyage is among those impacted. Your embarkation date has been delayed by four days and is now departing Tokyo on April 11th. In addition, we have modified our port stop in Kobe to be a late-night stay rather than an overnight and are removing Hakodate entirely from the itinerary due to limited dock opportunities. To replace this port, we have added Niigata, Japan, a unique, food-centric city. We apologize for this inconvenience and hope you understand that when planning so far in advance, sometimes circumstances may arise that require us to alter our sailing schedules. Rest assured, any shore excursions purchased for this voyage through Azamara will be refunded to the original form of payment. You can receive more information on new shore excursion opportunities by logging into your Voyage Planner. Also, we understand your travel plans are extremely valuable. To ease any disruptions that may occur, you to choose to cancel, a full refund for amounts paid will also be processed to the original form of payment. Please take some time to consider your options and review your personal calendar. We ask that you inform us of your decision no later than October 24th, 2019. All reservations that are not changed by the specified close date will be ineligible for the compensation offered. Thank you for your understanding. We take great pride in bringing every Azamara guest unforgettable experiences both onboard our ships and within our destinations. We can assure you that your future Azamara vacation will deliver the highest standards of service and quality for which we are known. We look forward to welcoming you on board. Sincerely, Azamara
  12. Any new promotion on Azamara is worth checking. l made a deposit on an single deposit OV for the 11/2020 Pursuit Transatlantic , in July while onboard Journey . Today my TA checked the double upgrade offer and a V1 balcony is $1100 LESS with same OBC and Discoverer plus discount. 😳😜 Shows that making reservations early and onboard is not always the best way. I like to choose my stateroom but I keep my options open and recalculate the best deal with every new gimmick that Azamara comes up with.... Micheline
  13. Your comments are valid in your situation ,in Australia but as a US customer I have never received any booklet from Azamara for one of our cruises. I was not complaining , I just made a suggestion to improve the Azamara experience. Azamara is a great cruise line but small changes could make it even better Micheline
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