VMax1700

UK etc is present on the list. It is Reino Unido

Just a fyi as you are heading to northern Europe.

No umbellas in verandah stateroom and I didn't see any HAL umbrellas in evidence on a very rainy day.

Suggest you bring small telescopic umbrella with you.

Currently on Nieuw Statendam, which sails to Baltics next week and there are no umbrellas in stateroom and there were none at gangway.

Bring your own collapsible one.

15 hours ago, lynn2002 said:

I booked the cruise without HIA and I now wish to add it.  However, I have already booked the excursions and wifi.  If I add the HIA will they automatically refund the excursion allowance and wifi or do I need to cancel the excursions already booked and wifi, then add the HIA and then re-book the excursions so that they come out of the $300 excursion allowance?

Did you book with a travel agent?  Then call them to do it.

If you booked directly then it may be a bit more difficult.  Although the Southampton office still exists, the numbers for HAL now transfer to a call centre 'out east' and the level of experience is low.

When is your cruise and how popular are the excursions?  You may have to cancel and rebook. I would not be expecting HAL to automatically do anything.

Ofcourse, you could play safe and purchase HIA, rebook the excursions, then cancel the prepaid ones.

I don't know if you can cancel wifi online, so you may have to call the call centre anyway.

Good morning from Nieuw Statendam, currently at the northern tip of Bay of Biscay heading towards the English Channel and then Rotterdam.

It is a very pleasant spring morning onboard.

Not getting them on s6 lite tablet on andoid, nor s21 phone.

1 minute ago, Mary229 said:

I have gotten that message for excursions I never took😁

At least they are consistent then 🙄

Navigator is a robust tool to use (not!)

We returned from our HAL excursion to Santiago and there was a message on Navigator to review the excursion.....

So I clicked the link and got .....

.

Why do they post this garbage?

9 minutes ago, lakelivin2 said:

Hi folks,

We are new to HAL.  Can you tell me the cost of lunch at Pinnacle Grill?  Is it the same as dinner?

Currently $19 + 18% service charge per person.

Tonight's Lido special was "Spanish Port to Table" 

it was really good.  The seafood paella was the best and most authentic that I have tasted in a long time.  

But I am not sure of the Spanish background of steak and kidney pie, except with the ex pat community along the coast of southern Andalusia.

Today's Daily

Important information for those boarding Nieuw Statendam soon.....specially for Baltic/ Norway cruises. (Wet weather!)

Bring your own umbrellas!  There are no umbrellas in closets in verandah rooms and today, even though it was raining when we disembarked to go on our tour, there was no sign of any HAL umbrellas carried by other cruisers.  So with my powerful sense of presumption, I guess no umbrellas supplied.

Again, bring you own!

Here is MDR dinner

https://navigator.hollandamerica.com/anchor/api/content/ns/menu/a22909895098489489b655777d5e151b/01072a0e50f3ea568778f748b49157a8_north_europe_dr_menu_09_reformat.pdf?download=inline

@POA1 Brian, this is the URL for today's LIDO dinner

https://navigator.hollandamerica.com/anchor/api/content/ns/menu/013414866c7841a98809e6c044d8337f/5c1c5aeb4dc5fd1d0a10ff5ef846be6d_m12-day12-_lido_dinner_north_europe.pdf?download=inline

Here are the pdf files

north_europe_dr_menu_09_reformat.pdf

m12-day12-_lido_lunch_north_europe.pdf

m12-day12-_lido_dinner_north_europe.pdf

day_5_lido_late_snack (1).pdf

Today's Menus

 MDR Dinner

Lido Lunch

Lido Dinner

Lido Late Snack

We took  HAL tour to Santiago de Compestela.  Journey to Santiago took just over an hour.  It was torrential rain when we were there.

Some photos

refreshments, including wine were available in the Parador in the square.

Thursday 2nd May La Corunna, Galicia, Spain.

Here is where we docked

A belated buenas dias from La Corunna, in Gallicia, Spain.

Wevare currently on a HAL tour to Santiago de Compestela.

4 hours ago, POA1 said:

 

Thanks to you, I know what my menus should look like in the app. All the URLs for the menu PDFs are 404/Not found.

 

If it's not too much trouble, and you can see the URL, can you see if the shipboard reference for the Wednesday MDR Dinner menu looks like this?

 

Or, you can email the working email to me.

 

https://moapp-navigator.hollandamerica.com/ds-public/api/anchor/api/content/ns/menu/a22909895098489489b655777d5e151b/1fcd1d4757babe0172716f0463c688aa_transatlantic_dr_menu_04_2023.pdf?download=inline

 

 

Morning! 

It is already Thursday here🙄

I am using a Samsung s6 lite for the first time. (DW. objected to laptop, adapters , keyboard etc taking up space at her makeup station😉).

Although the URL flashes onscreen for a second iI cannot see the URL for any reasonable time. on the app.  Any suggestions?

We are ashore for most of the day but will try again later.

2 hours ago, jljcruise said:

We were on a Med cruise last fall. When in Spanish waters, signs were put up on the bars stating the VAT tax was being charged. When we left those waters, the signs disappeared. I can't remember if the signs were on the tables too or not. 

Thanks for the info.

Will stay in a bar and check it out 😁🥃

Upgrade was offered at $213 for a 14 day cruise that we are currently onboard.

13 minutes ago, kazu said:

 

Apparently not.  She hadn’t even signed.  the bill was charged to her account when she came out.  They can’t reverse a spa or casino charge.  Separate entities.  She was happy with the reversal of the service charge which HAL can do as it means the masseuse got stiffed.

 

I heard a similar horror story so this is not a one off.  

 

Several of us think she was targeted - obviously older and disabled on the scooter.  She has lots of OBC, true - but that’s not the point.

 

She’s on sharp lady and very assertive if needed.  I have had several conversations with her and have confidence in what she told me.

I would be parked outside the spa complete with placards, giving a warning to all that pass by. Get my $300 value that way.

Here is a new one for me on HAL.

just glancing at tomorrows Daily, there is a notice regarding Spanish vat.

No other information offered.  Such as, how do we know when we are in Spanish waters? Twelve nautical miles is hard to judge with the naked eye. What happens with HIA and other packages?

Not complaining about the tax, but the lack of clarity.

5 minutes ago, kazu said:

 

however since the Spa is run separately, Guest Services could do zip for her.

 

I find that difficult to understand.  Guest services process the onboard account and collect payment.  Why can they not just refuse to process the charge and return it to the spa because it has not been signed by the guest?