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VMax1700

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Posts posted by VMax1700

  1. Currently on Nieuw Statendam, which sails to Baltics next week and there are no umbrellas in stateroom and there were none at gangway.

    Bring your own collapsible one.

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  2. 15 hours ago, lynn2002 said:

    I booked the cruise without HIA and I now wish to add it.  However, I have already booked the excursions and wifi.  If I add the HIA will they automatically refund the excursion allowance and wifi or do I need to cancel the excursions already booked and wifi, then add the HIA and then re-book the excursions so that they come out of the $300 excursion allowance?

    Did you book with a travel agent?  Then call them to do it.

    If you booked directly then it may be a bit more difficult.  Although the Southampton office still exists, the numbers for HAL now transfer to a call centre 'out east' and the level of experience is low.

    When is your cruise and how popular are the excursions?  You may have to cancel and rebook. I would not be expecting HAL to automatically do anything.

    Ofcourse, you could play safe and purchase HIA, rebook the excursions, then cancel the prepaid ones.

    I don't know if you can cancel wifi online, so you may have to call the call centre anyway.

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  3. 9 minutes ago, lakelivin2 said:

    Hi folks,

    We are new to HAL.  Can you tell me the cost of lunch at Pinnacle Grill?  Is it the same as dinner?

    Currently $19 + 18% service charge per person.

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  4. Important information for those boarding Nieuw Statendam soon.....specially for Baltic/ Norway cruises. (Wet weather!)

    Bring your own umbrellas!  There are no umbrellas in closets in verandah rooms and today, even though it was raining when we disembarked to go on our tour, there was no sign of any HAL umbrellas carried by other cruisers.  So with my powerful sense of presumption, I guess no umbrellas supplied.

    Again, bring you own!

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