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Big Timber

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About Big Timber

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    Cool Cruiser

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    San Francisco

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  1. I just tried to send an email to this address and received notice that it was a "permanent error" and not available. Are others still able to contact MSC with this email address?
  2. Nothing posted on this topic for some time. Have the March refunds happened for everyone but me? My travel agent has essentially given up and advises me to contact the Better Business Bureau. Has anyone else gone his route?
  3. I, too, have been waiting for a refund for my March cruise date. Recently heard from my travel agent that she has many clients who are not receiving refunds from MSC. I have gotten full refunds from Cunard, Seabourn and Ponant. This was to be my first cruise with MSC and it looks as though I may never try to book another one with them from the way they are not responding to March refund requests.
  4. I have just been notified by my travel agent that Ponant has refunded my total deposit for a cruise scheduled for Sept. 9th. Thank you Catherine Brin for facilitating this. I now have received my refunds from Cunard, Seabourn and Ponant. It is only MSC that still has not processed a refund which, by the way, was the first one that I requested way back in March.
  5. Recently received my cruise deposit refund from Seabourn for the October 20th cruise on Quest. That was right around 60 days from my initial request. Both Seabourn and Cunard have now honored a reasonable period of time for refunds to me. I am still waiting for MSC and Ponant to provide refunds that were requested long before 90 days!!!
  6. I contacted Catherine Brin, Customer Services Manager for USA reservations and received a quick response. She said that, although I had a non refundable deposit that she would process a refund for me. She did acknowledge that the September 9th cruise was cancelled, even though I had not received confirmation of that previously. Now I shall wait and see if my refund reaches me.
  7. Thank you for the response. I will check with my travel agent on Monday and see if she has been informed about the change for final payment. Although I think Ponant should be communicating better, I am still trying to get refunds from MSC for a March cruise so they are top of my list for poor customer service.
  8. Thank you for the information. I've sent out emails so will see if I get a response.
  9. Is anyone receiving word from Ponant about canceled cruises? I am scheduled for one out of Vancouver on September 9th and I am sure it will not happen. Final payment is due in 4 days and I don't want to pay it but I do want my deposit back. My travel agent told me several weeks ago that I would be hearing from Ponant soon and then I could request a refund. However, that has not happened.
  10. I received full refund for my May 31st transatlantic cruise on June 18th! This was 55 days from when I requested it. I am still waiting for something/anything from an MSC cruise that was canceled in mid March (over 90 days ago) so I am very impressed with Cunard and grateful.
  11. CONGRATULATIONS! I was supposed to be on that same cruise. I, too, have received no communication since I filed my request for a refund. However, unlike you, I am still waiting as no refund has found its way to me. It certainly would have been nice to have spent the past week on the Queen Mary II.
  12. Thank you for the responses to my question. I guess the "mystery" of refunds will continue.
  13. Have you received any reimbursement for your "Government taxes" of $121 per person? I recently got a credit card credit from MSC for $72.56. I cannot figure out the logistics. I contacted my internet travel agent and the response I got was that MSC was too busy for her to check on it. The amount makes no sense to me. I did not book any extras from MSC. I was on this same cruise and canceled several days before departure for the same reason as you. Any information would be appreciated. Thank you.
  14. Thank you for the update. Glad you had a good cruise. Hope you all get back home without any major problems.
  15. Just saw a post that states that your cruise will terminate in Miami on Friday as scheduled. Trust you will continue to enjoy it. I happen to prefer the sea days myself.
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