There are people who chose to be positive or negative about the same issue so you will get a wide range of comments on this topic.
I am a D+ member who is addicted to cruising. I am also a RC stockholder who understands that it is a business and it needs to turn a profit.
Over the past year we can see the overall quality dropping and it is concerning to us. As others have written the phone customer service has decreased in quality. But, the staff are still very good on the ships.
At the same time we have talked to many crew members on a number of different ships and the majority have told us that they are not renewing their contract. This is different from post covid. The staff seem to be more inexperienced than in the past. Off the record we were told that due to shortages and a lacking supervision they find it difficult to do their job. A big reason for this is due to the availability of decent paying jobs around the world.
As for the entertainment I think that the entertainment in bars and in the theater has been halved and it is very frustrating. I have no idea why people are concerned about the current cruise director. All they do is have staff do trivia, karaoke and other non entertainment tasks.
As to the food it is definitely not what it was a few years ago. Sure some of it is very good but it falls back to cutting corners and not having experienced people preparing the food in Windjammer. I was watching guys making toast as fast as it can go through the toaster, and then it was just sitting there getting cold without the demand for it. The same thing with waffles, piles and piles of waffles. Did you ever sample the cold eggs Benedict?
These things are able to be efficiently prepared on other lines, Holland, Celebrity Princess, so why not on Royal?
I hope things change in time, I truly want the Royal product to survive.