luvdaislands

Good for you! It's obvious Princess (& other lines) think they can ignore their once loyal customers in favor of the bottom line. I also gave up Princess a year or so back despite having sailed them regularly since 1993.

You're not the only one! Although I reached Elite status quite a while back, I gave up on Princess a year ago and have no plans to sail them again. Last year you could not get thru to reservations or were put on hold for hours. The new changes- $$ for Alfredo's, the Princess app, etc, have confirmed my decision was correct.

All of your points confirm my dissatisfaction. I'll only add that previously fixed seating on 50+ cruises worked very well on Princess & other lines. I've always been seated at the same tables nightly with others whose company was enjoyed- or the MD changed my table. The fixed times precluded waits and show time issues were overcome.

I've read too many posts by passengers having issues with DROs not being capable of handling seating issues and/or referring them to the Purser desk instead. To my knowledge other lines still offer fixed seating or anytime dining and I'll continue booking with them (as on my December Carnival cruise or Celebrity). This also eliminates the issues with the Princess app whose problems are ignored for years instead of being fixed. I yearn for the good ole days when Maître Ds (yes MDs) instead of computers prepared seating assignments taking age, etc. into account.

Personally, I miss true Maître Ds who know how to run their dining rooms and cater to their guests, not the current 'seaters' who direct you to a table. That worked very well with fixed seating's which Princess has opted to eliminate- IMO to enhance their bottom line. As previously posted, after the current sailing this 'Elite' level member of many years will be booking elsewhere.

Has anyone encountered problems with scooter rented from this company? We rented from them and from day 1 it would not fully charge and we repeatedly had to push scooter back to our cabin. We phoned Special Needs Group from the ship, but problem could not be solved. It's 2 full weeks since we returned the scooter and filed a claim for a refund, but repeatedly get excuses, i.e., "we're working on it." Any suggestions besides filing complaints with BBB & credit card company?

Well I've been cruising for 30+ years (55+ cruises), am Elite with Princess and have been burdened with their poorly designed app since its inception; yet I did not know about that OBCs couldn't be used for specialty dining reservations. Maybe I missed the instructions for how to do any & every thing on the poorly designed app. or you could possibly advise where this info is found. As posted yesterday, I made reservations for specialty dining only to learn my credit card was charged without any popup warning that was to be done, as is done on all other online purchases. Further, after making changes to days & times I was charged twice for each of two rez's. No doubt this is because I- along with many, many others- aren't computer literate enough to guess out how the dumb system works. I've had it with Princess and will request a chargeback on the CC or deal with it on board as I'm not wasting any more precious time navigating the app! Also, will probably sail other lines for next winter's winter cruises.

Agree 110%. I've posted similar comments and will deal with anything else that comes up at the pier, like you. Paraphrasing what you said "Companies who prioritize their procedures over the customer's needs do not GET my money" in future. Further, I booked specialty restaurants and see Princess double charged my credit card (without any indication that would be done). I expected those charges to be against my onboard credits account (just as Carnival did). I'll straighten that out once on board or just dispute the charges with the credit card company.

A cruise vacation is supposed to be enjoyable, fun & easy to purchase. Princess has sure taken these out of sailing with them😬. I'm sure many others will be joining me in sailing other lines in future. I'm presently (finally) Green Lane with dining reservations - though not my preferred times, nor table sharing. However, if anything changes, I'll deal with it at boarding or onboard. Too much wasted time and effort (and perks taken away).

Deleting mistaken post.

Less "experienced" personnel, fewer overall employees = smaller payrolls with customers doing the work thru computer systems. I also believe many seasoned cruise employees- especially maître d's- retired or found other jobs closer to home & family. On two cruises last winter-Enchanted P & Carnival Mardi Gras- cabin stewards cut out nightly turn down service. They had fewer stewards covering more cabins, the entertainment was paired back as well and the menus reduced/cheapened- especially the "always available" alternates. Trying to get seconds or correcting a problem was more difficult due to fewer servers. For the poster who mentioned the maitre "d sent him to the purser to get seated with same folks at same time is a good example of what I say. That "maitre 'd does not understand the job to which he's assigned. Also charging for things previously gratis, i.e. internet, increases the bottom line.

Just noticed that the update is Update for Apple iOS devices and therefore does not work on my desktop, non Apple system. Hopefully the improvements will be systemwide soon. Sad however how much time & effort is needed for what once was a simple thing.

Okay, so I clicked "open" and got the following screenshot, but cannot go further. What am I missing? If "we've improved ..." means you are a Princess person, I'm thrilled to see the company is reading comments. However, most passengers seem to be very unhappy with the Medallion app. Completing passenger info & requests should be a simple process as it was before we were forced into this "improved" system.

in that case, I'd simply ignore ir and bring the document to the pier. IMO it's not right for Princess to burden us with their poorly designed app.

Wouldn't it considerate if Princess included an info screen for each segment of the app they've forced us to use so their paying customers would not have to do all the guessing we're forced to do!