Cruiser24

Where did you get the forms for reimbursement? I have emailed the address they gave me but have not received the forms. All I get is a “we are very busy” reply.

We stayed at the Amrath Hotel (or Grand Hotel Amrath, not sure how it's listed). We booked through Hotels.com. Your friend should have free wifi and should be able to book online. The hotel was very nice and is easy walking distance from Central Station. We took a taxi from the port to the hotel. I think it was about about 30 euros. If she has travel insurance, that will pick up the difference between what Royal pays and the cost of the hotel. Before she leaves the ship, Royal will give her a paper that will tell her who to email from Royal about getting the Certificate of Recovery. Mine was jw_frontdeskmanager@RCCL.com. When I emailed him on Day 8 after I tested positive, he gave me the information on MobiDoc. The address is covid.mobidoctor.eu. It is an online consultation with a doctor who will then send her the CofR. Make sure to tell your friend that she will need to log into that website to get the CofR. I thought it was coming through my email but it didn't. When I finally found it, the doctor had sent it immediately after we spoke. So if your friend needs it to fly home, she'll have it right away. Setting up the consultation sounds a little involved but it really isn't. I'm not tech savvy at all and was able to do it. Another tip - we did not have an adapter when we got to the hotel. Ask and they will give you one with a deposit. I agree with your friend. The communication from Royal was not good. Seemed like one person didn't know what the other was doing. I wish her luck. Your friend can email me if I can be of help. kandbe24@ptd.net

I was one of those people who got covid on the Jewell TA. I tested positive on Day 9 and spent the last five days in quarantine. Since you aren't supposed to fly home until 10 days after the positive test, we spent 5 additional days in a hotel in Amsterdam. On Day 8 of our 10 day stay, I emailed the address I was given from Royal to get a Certificate of Recovery. I went through MobiDoc which cost 114 euros. The process was very easy. I spoke to the doctor online, gave her the needed information, then she sent me the certificate. As it turned out, I also tested negative that day using a home test and the next day using an emed proctored test. We flew home on Day 10. Royal gave us $250 per day toward the hotel and $100 pp per day for food. Our travel insurance picked up the additional cost of the hotel. Luckily we were on American using miles and they switched our flights with no problem. My advice to anyone cruising from another country is to take extra medicine in case this happens to you. Everything else can be bought or washed. I would also take extra home and emed covid tests. We carried a small backpack with extra tests and they came in very handy. This information is from Amsterdam. I'm not sure what will happen in other countries. Covid will not prevent us from traveling. We knew that it could happen and were prepared in case it did. We are cruising again from Amsterdam in two weeks. Can't wait!

Hi Renee. I tested positive for Covid on the April 29 Miami to Amsterdam TA on the Jewel. Thankfully it wasn't until Day 9 so I got to enjoy our long awaited Cabin 1100 for most of the trip. I smiled at many of your postings as a lot of the same things happened to me. None of it will prevent me from cruising again. Although I can't find it, I'm sure I read that you had filled out a form for reimbursement. Where did you get the form? I've emailed Royal Guest Relations like they told me to but only got a standard reply of we'll get to you when we get to you. I've tried calling but have been disconnected every time. Is there another place I can try? Thank you.

Is it only the sixth floor that has obstructed views? Thanks.