Justthetwofus Posted November 14, 2017 #1 Share Posted November 14, 2017 In January we did a cruise on Explorer of the Seas We brought a deluxe drink package before we left for each of us ,by the second night I realised I wasn't going to get any value out of it because I recently had been put on a low carb diet because of high EFTs and was virtually ordering only sparkling water. Morning of day 3 head down to customer service desk and ask to cancel my drink package,the girl said yes made me hand over my coke cup and off I went That night a message was left on our phone " sorry you can't cancel after 48hrs" so I thought great what a waste of money and put it down to just bad luck. Today over on another social media site the question was asked can you cancel your package whilst on cruise so I posted only in first 48 hrs Many told me no that's not right and posted terms n conditions ....so I ring royal at 4.43pm and explain my story ect (10 months after the fact)the lady listened and I read her their terms n conditions , she asked why it took me this long to ring I said well I thought your staff would be correct , within an hr she called back and told me I was receiving a full refund on my drink package Great outcome from Royal!! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
tazza_0712 Posted November 14, 2017 #2 Share Posted November 14, 2017 That is a great outcome. It’s unfortunate though that you were given the incorrect information on the ship. I wonder how many others were in the same boat (ha!) as you but missed out on getting their money back, even though they could have. You just can’t trust what you’re told anymore. It’s a lesson to all to triple check everything. Once again though, it is a great outcome. Well done. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Justthetwofus Posted November 14, 2017 Author #3 Share Posted November 14, 2017 That is a great outcome. It’s unfortunate though that you were given the incorrect information on the ship. I wonder how many others were in the same boat (ha!) as you but missed out on getting their money back, even though they could have. You just can’t trust what you’re told anymore. It’s a lesson to all to triple check everything. Once again though, it is a great outcome. Well done. Sent from my iPhone using Tapatalk Thanks tazza I really wasn't expecting the outcome to be so positive let alone sorted within a hour or so Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare cheznandy Posted November 14, 2017 #4 Share Posted November 14, 2017 That is a great outcome, and good customer service from them. May I ask what high EFT is? Link to comment Share on other sites More sharing options...
Justthetwofus Posted November 14, 2017 Author #5 Share Posted November 14, 2017 That is a great outcome, and good customer service from them. May I ask what high EFT is? Face palms it should of read LFTs Liver function test Normal is 200 to 350 mine was 1500 Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare cheznandy Posted November 14, 2017 #6 Share Posted November 14, 2017 Face palms it should of read LFTsLiver function test Normal is 200 to 350 mine was 1500 Sent from my iPhone using Forums Ah......thanks, the only abbreviation I could think of was Emotional Freedom Tapping haha, a Low Carb diet is food for many things isn't? Hope all is good now:) Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted November 14, 2017 #7 Share Posted November 14, 2017 Wonderful result and especially after such a long period. Hope your LFTs come down to a safe level so that you can at least have a tipple every now and then. Link to comment Share on other sites More sharing options...
Justthetwofus Posted November 14, 2017 Author #8 Share Posted November 14, 2017 Ah......thanks, the only abbreviation I could think of was Emotional Freedom Tapping haha, a Low Carb diet is food for many things isn't? Hope all is good now:) Things have improved thankfully but it's an ongoing condition that requires medication for life Thanks for thoughts Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Justthetwofus Posted November 14, 2017 Author #9 Share Posted November 14, 2017 Wonderful result and especially after such a long period. Hope your LFTs come down to a safe level so that you can at least have a tipple every now and then. Thank you ! They are manageable now with meds so I'll be that cruiser walking around with sparkling water but hey I'll still be kicking to enjoy cruising [emoji3] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare cheznandy Posted November 14, 2017 #10 Share Posted November 14, 2017 Thank you !They are manageable now with meds so I'll be that cruiser walking around with sparkling water but hey I'll still be kicking to enjoy cruising [emoji3] Sent from my iPhone using Forums and at the price of those drinks on Royal, I shall be walking around with sparkling water in a few weeks too!! Link to comment Share on other sites More sharing options...
Justthetwofus Posted November 14, 2017 Author #11 Share Posted November 14, 2017 and at the price of those drinks on Royal, I shall be walking around with sparkling water in a few weeks too!! Understands totally it's expensive Enjoy your cruise[emoji322][emoji3] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare MicCanberra Posted November 14, 2017 #12 Share Posted November 14, 2017 Thank you !They are manageable now with meds so I'll be that cruiser walking around with sparkling water but hey I'll still be kicking to enjoy cruising [emoji3] Sent from my iPhone using Forums Good result to get them under control.:D Link to comment Share on other sites More sharing options...
GUT2407 Posted November 14, 2017 #13 Share Posted November 14, 2017 Great news Link to comment Share on other sites More sharing options...
Justthetwofus Posted November 14, 2017 Author #14 Share Posted November 14, 2017 Great news Thank you ! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Justthetwofus Posted November 14, 2017 Author #15 Share Posted November 14, 2017 Good result to get them under control.:D Indeed it is [emoji3] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
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