jessybell Posted May 15, 2018 #1 Share Posted May 15, 2018 Interesting discussion on P&O forum suggesting that most cruise companies reimburse unused port fees/taxes when a ship is unable to call at a designated stop for whatever reason. We missed 4 ports on Black Watch World Cruise this year but did not receive any refunds. Thinking I should take this further. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
IbizaLover Posted May 15, 2018 #2 Share Posted May 15, 2018 We were on the Lima to Sydney sector, and as you will know, missed Bora Bora and the Cook Islands which was disappointing. Luckily, Easter Island was always going to be my highlight, and I was so glad to not miss that experience. I would be interested if you do get any progress on this. Link to comment Share on other sites More sharing options...
marylizcat Posted May 15, 2018 #3 Share Posted May 15, 2018 I have had quite a few missed ports over the years on a number of cruise lines, including Fred, but I have never had port fees refunded. So don’t get your hopes up! Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Rare Eglesbrech Posted May 15, 2018 #4 Share Posted May 15, 2018 I have had quite a few missed ports over the years on a number of cruise lines, including Fred, but I have never had port fees refunded. So don’t get your hopes up! Sent from my iPad using Forums No I have never had them back either but perhaps it is a case of if you don’t ask you don’t get? It may also depend on the reason for missing the port. Link to comment Share on other sites More sharing options...
jessybell Posted May 15, 2018 Author #5 Share Posted May 15, 2018 Main reason was Cyclone Gita making herself known. Even Easter Island we missed as on an afternoon tender which was cancelled as seas became to rough. We had never given a thought to a possible refund, but having read what some other cruise lines do, perhaps should have done so. We had an unexpected refund when on Aurora a few years ago when the fuel supplement was given back to every pax.... Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Parsman Posted May 16, 2018 #6 Share Posted May 16, 2018 I, too, have missed ports especially in the Pacific but never had compensation. I think if you look through the masses of small print of your contract with FOCL the company are well covered. I wouldn't build up your hopes. Link to comment Share on other sites More sharing options...
WeeCountyMan Posted May 16, 2018 #7 Share Posted May 16, 2018 Just thinking aloud - if a ship misses a port of call it saves on berthing fees etc., but has additional fuel costs remaining at sea, so perhaps the cruise lines work on a swings and roundabouts procedure ? Usually the captain will try and arrange an alternative POC if possible. Never experienced or heard of refunds though. Link to comment Share on other sites More sharing options...
IbizaLover Posted May 16, 2018 #8 Share Posted May 16, 2018 Actually, thinking about it, we had an extra day in Tahiti and extra time in Auckland, so perhaps this would mean they wouldn’t have to pay any kind of compensation. Also, a cyclone would be out of their hands, so I’m sure that is covered in their T&Cs. Link to comment Share on other sites More sharing options...
LondonTowner Posted May 20, 2018 #9 Share Posted May 20, 2018 Some cruise insurance covers for missed ports, read your policy. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
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