Fab Cust Service from RCI !

[Clio1610]

Thought you might all be interested in the wonderful Customer Service experience I have had from RCI since my Apr 10-17th cruise on Oasis.

 

After we got off Oasis on Sat 17th Apr and went to pick up our 3 Carlton cases (bought new in the UK especially for this trip) we discovered that the wheel & mechanism had been broken off on one side and the case had been very badly damaged by being dragged...

 

I spoke to an RCI lady in the luggage pick-up area and she gave me a form to fill in and told me to call RCI Miami in 48 hrs time on the 0800 (freecall) number on the form.

 

I called on the Monday (19th Apr) from Orlando and was told that because we had booked with RCI in the UK, that Miami couldn't help us, but they put us through to the UK office straight away and I spoke to a lovely girl in Cust Services (Amy) and after she had also apologised she told me to buy another case to get our stuff back to the UK and then to replace our new Carlton (not available in the US) in the UK and to send in both receipts and we would be refunded in full...

 

I have today received a cheque for both the replacement case we bought in Orlando and for the new Carlton case we bought after our arrival back in the UK.

 

I think this is Excellent Customer Service from RCI and I just wanted to share this with you all.......:)

[wkrp]

Nice to hear a positive comment about RCI cust service.Most of us have always had pleasant dealings with them, but only seems the few Unhappy ones post about it.Thanks for sharing

[patseacruiser]

Thanks for sharing something good - usually it's a complaint!

[Puffinater]

Always nice to hear the positives of good customer service. Thanks for posting.

[madforcruising]

I have to agree with the others here. Thanks for taking the time to share your story, it´s nice to hear some praise instead of complaints. :)

[ChipLondon]

Thanks for your positive post.

[OGCFreddie]

Thanks for your post. I'm glad everything worked out so well for you. So many times, all anyone posts is the negative. It's nice to see someone who also posts the positive side of the coin.

[Albert Ross]

Nice to see the UK getting a praise once in a while.

[Clio1610]

Thank You Everyone for your positive comments. :)

 

I am a firm believer that Good Customer Service should be recognised and praised !!! ;)

[OGCFreddie]

Thank You Everyone for your positive comments. :)

 

I am a firm believer that Good Customer Service should be recognised and praised !!! ;)

 

Amen!!!!

[cinnamon]

Great. I have found in the past when we have had a problem that Weybridge pass you to Miami who then tell you to try the UK office. Glad they were so good this time.