daveky Posted August 16, 2011 #76 Share Posted August 16, 2011 Thanks for the info. Will do some redeeming tomorrow the new way. Dave Link to comment Share on other sites More sharing options...
Snackdaddy Posted August 16, 2011 #77 Share Posted August 16, 2011 This is excellent information. Thank you very much. Link to comment Share on other sites More sharing options...
katiel53 Posted August 16, 2011 #78 Share Posted August 16, 2011 Thanks Patti, Last week I requested some points on the phone and I will have more to cash in this Friday, so I will try the new way to get them. Link to comment Share on other sites More sharing options...
cruisenfever Posted August 17, 2011 Author #79 Share Posted August 17, 2011 Appears that everyone is happy with the new system.:) Link to comment Share on other sites More sharing options...
demodawn Posted August 17, 2011 #80 Share Posted August 17, 2011 I just did 5000 to see how it works before I do the rest. So my understanding is that it goes right to RCCL. I guess I should wait a week to call and see if its there. I have the email from them but there is no cert number or anything which I am worried about. Someone come back here and let us know when its showing up on cruise. Thanks for the info cuz if it works it was so easy!!!! Link to comment Share on other sites More sharing options...
jeffm5690 Posted August 17, 2011 #81 Share Posted August 17, 2011 So I just got my certificate for 125,000 for my free cruise. Do I book it then send it in or can it be done electronically? Also - if I book a cruise - I just need to have it booked within 6 months. The cruise can be 11 months out though right? Link to comment Share on other sites More sharing options...
cruisenfever Posted August 17, 2011 Author #82 Share Posted August 17, 2011 So I just got my certificate for 125,000 for my free cruise. Do I book it then send it in or can it be done electronically? Also - if I book a cruise - I just need to have it booked within 6 months. The cruise can be 11 months out though right? Since you have received a paper certificate with a number on it, you will have to fill it out and send it to the address shown on the front. Make sure you make a copy. The date of the cruise you want to book using your certificate can be booked for any departure date, but your certificate will expire 6 months from the date that it was issued. Link to comment Share on other sites More sharing options...
suncruiser Posted August 17, 2011 #83 Share Posted August 17, 2011 I had posted yesterday that I was getting an error message on the link, but I got in this morning and requested my points in onboard credit. I guess it was an overload to the system with everyone checking and requesting points yesterday. Link to comment Share on other sites More sharing options...
cruisenfever Posted August 17, 2011 Author #84 Share Posted August 17, 2011 I had posted yesterday that I was getting an error message on the link, but I got in this morning and requested my points in onboard credit. I guess it was an overload to the system with everyone checking and requesting points yesterday. Glad to hear it is up and running today.:) Link to comment Share on other sites More sharing options...
QTMichele Posted August 17, 2011 #85 Share Posted August 17, 2011 I'm so thankful for this, Patty! Thanks for posting. I have a 2nd credit card with 5000 points hanging around - need to cash it in and try out this new system. :) Link to comment Share on other sites More sharing options...
daveky Posted August 17, 2011 #86 Share Posted August 17, 2011 Logged in this morning and got my OBC done in no time and no problems for my cruise next month. Really like the change. Thanks again Patty. Dave Link to comment Share on other sites More sharing options...
bionicman97 Posted August 17, 2011 #87 Share Posted August 17, 2011 That will definitely be more convenient for cashing in points :) Link to comment Share on other sites More sharing options...
CruisingTexans Posted August 17, 2011 #88 Share Posted August 17, 2011 So easy!!!! 5 minutes from log in to email confirmation for onboard credits. Thank you Patty!!! Link to comment Share on other sites More sharing options...
14Terry Posted August 17, 2011 #89 Share Posted August 17, 2011 Very nice indeed! Thanks for posting! Link to comment Share on other sites More sharing options...
QTMichele Posted August 17, 2011 #90 Share Posted August 17, 2011 Okay, so I tried redeeming my points, but they've "lost" almost 5000 of them. Grr. Be aware that the right hand is not talking to the left hand. My experience is here. Link to comment Share on other sites More sharing options...
cruisenfever Posted August 17, 2011 Author #91 Share Posted August 17, 2011 Okay, so I tried redeeming my points, but they've "lost" almost 5000 of them. Grr. Be aware that the right hand is not talking to the left hand. My experience is here. I am sure this is going to happen to other folks when they have a point total that is not correct. And if/when it happens, you can not avoid calling BofA and speaking to a rep to get it corrected. Unfortunately, like at RCI, not all reps were given the same training manual. And if they were, they didn't read it from start to finish.:p You experience, as frustrating as it was, did not affect your ability to redeem points. It did, however, make you aware of the fact that you were missing points from just checking the totals in the upper right hand corner after signing on. I keep track every month on my calendar. When the bill comes I mark down our monthly total and running total underneath. Link to comment Share on other sites More sharing options...
QTMichele Posted August 17, 2011 #92 Share Posted August 17, 2011 I am sure this is going to happen to other folks when they have a point total that is not correct. And if/when it happens, you can not avoid calling BofA and speaking to a rep to get it corrected. Unfortunately, like at RCI, not all reps were given the same training manual. And if they were, they didn't read it from start to finish.:p You experience, as frustrating as it was, did not affect your ability to redeem points. It did, however, make you aware of the fact that you were missing points from just checking the totals in the upper right hand corner after signing on. I keep track every month on my calendar. When the bill comes I mark down our monthly total and running total underneath. Actually, it has affected my ability to redeem points (they aren't credited to my account yet - I posted a few more details on the other thread). But you are absolutely right that we should all check our points each month! The main point I'm trying to make is that this new system is great for convenience, but if you have any issues with points, then you should be prepared for the run around. Hopefully they'll all have things figured out soon enough. Link to comment Share on other sites More sharing options...
cruisenfever Posted August 17, 2011 Author #93 Share Posted August 17, 2011 Actually, it has affected my ability to redeem points (they aren't credited to my account yet - I posted a few more details on the other thread). But you are absolutely right that we should all check our points each month! The main point I'm trying to make is that this new system is great for convenience, but if you have any issues with points, then you should be prepared for the run around. Hopefully they'll all have things figured out soon enough. I really appreciate that you brought this up, but sorry it had to happen to you.:( Link to comment Share on other sites More sharing options...
QTMichele Posted August 18, 2011 #94 Share Posted August 18, 2011 I really appreciate that you brought this up, but sorry it had to happen to you.:( It's not a problem. :) I'm just happy that I have the opportunity to earn points to redeem. :D Link to comment Share on other sites More sharing options...
klingoncruiser Posted August 18, 2011 #95 Share Posted August 18, 2011 Nice... thanks for posting. :D Link to comment Share on other sites More sharing options...
C_Jcruizing Posted August 18, 2011 #96 Share Posted August 18, 2011 I've got 6,000 points pending. The only reason i applied for this card was for the 10,000 points for the first transaction. Could these be missing points or is it only 5,000 points after the first transaction? Link to comment Share on other sites More sharing options...
allentownahoy Posted August 18, 2011 #97 Share Posted August 18, 2011 I've got 6,000 points pending. The only reason i applied for this card was for the 10,000 points for the first transaction. Could these be missing points or is it only 5,000 points after the first transaction? It is supposed to be 10,000 after first transaction but I had to call and get the run around to get the second 5000 for me and am now in the process of doing the same thing for my husband who opened a card more recently. I have also experienced the BOA shuffle to RCCL and then back to BOA. What a pain but hey, for a $100 OBC I will do it. I think there is a fair amounT of incompetence among those who man the phones but wonder if the initial promise of 10,000 points but only posting 5000 is a deliberate scam on Corporates part in hopes we will not notice. Link to comment Share on other sites More sharing options...
molly361 Posted August 18, 2011 #98 Share Posted August 18, 2011 I've got 6,000 points pending. The only reason i applied for this card was for the 10,000 points for the first transaction. Could these be missing points or is it only 5,000 points after the first transaction? Sometimes it taked 2 billing cycless for the 10,000 points to show up. Don't know why that is, but it is.:) Link to comment Share on other sites More sharing options...
mamacat3 Posted August 18, 2011 #99 Share Posted August 18, 2011 Thanks so much for the information and the link. You are always so full of helpful info!!!! Thanks again!!!!:) Link to comment Share on other sites More sharing options...
ridge4 Posted August 18, 2011 #100 Share Posted August 18, 2011 I do hope this speeds up the process. I requested my certs before this feature, and did receive them within a week. Mailed them off immediately to RCCL. That was about about 6 weeks ago. Just called, and they are still not applied for my October sailing. :( All they will tell me is that they are backlogged, and that if it's not there by the end of September, they will take further action. Sigh. Link to comment Share on other sites More sharing options...
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