PH8 Posted May 14, 2013 Author #1826 Share Posted May 14, 2013 Some concierges contact their suite guests while it seems some don't always.....if you have a question or concern for them,you can always email them a week or so prior. Sorry I have never met Sucel,so not sure of the pronunciation.. Link to comment Share on other sites More sharing options...
SherriZ366 Posted May 15, 2013 #1827 Share Posted May 15, 2013 Kathy, we just got off the Freedom on Sunday, and Sascha was the DL concierge. He will be on for a few more weeks, and then he goes to the Brilliance as permanent concierge on BR..............at least that's what he told us. He was excellent............the Suite Concierge not so much:eek: Sascha was the DL Concierge on FR instead of Mangesh? Link to comment Share on other sites More sharing options...
chyanmor Posted May 15, 2013 #1828 Share Posted May 15, 2013 Thanks for the reply. I think we will spend more time in the CL since our 9 y/o will be with us and, depending on the ship, she hasn't been allowed in the DL. Does the concierge usually reach out making introduction a few weeks ahead of the cruise or do I need to email? As it was a diamond event not lounge the rules are different. Yes the Concierge normally does - the cl rules I believe are children travelling in a suite are allowed in during drinks hours others not - not entirely sure why. Link to comment Share on other sites More sharing options...
billsgal Posted May 15, 2013 #1829 Share Posted May 15, 2013 Sascha was the DL Concierge on FR instead of Mangesh? Yes........ Link to comment Share on other sites More sharing options...
spookwife Posted May 15, 2013 #1830 Share Posted May 15, 2013 As it was a diamond event not lounge the rules are different. Yes the Concierge normally does - the cl rules I believe are children travelling in a suite are allowed in during drinks hours others not - not entirely sure why. because the parents in suites threw hissy fits that they had nowhere to bring the kids during cocktail hour( it is my understanding that the kids' clubs are shut down ? or something?) children were always permitted during the rest of the day, just not during the nightly cocktail hour. the DL continues to enforce the no kids between 5-830 rule I had one cruise where the kids not an issue and another where a certain family group pretty much ruined it for the rest of us, due to both their attire( Formal night meant Grandma had on a Christmas sweatshirt as opposed to a tee shirt) and the whiny attitude of the pre teen girl no matter what time of day it was. at least the two toddlers( from different families) were well behaved.... Link to comment Share on other sites More sharing options...
SherriZ366 Posted May 15, 2013 #1831 Share Posted May 15, 2013 Yes........Thanks -- do you know how long Sascha will be on FR? We cruise on May 19. I thought that Mangesh was on the ship until June -- did he go on vacation? Link to comment Share on other sites More sharing options...
billsgal Posted May 15, 2013 #1832 Share Posted May 15, 2013 Thanks -- do you know how long Sascha will be on FR? We cruise on May 19. I thought that Mangesh was on the ship until June -- did he go on vacation? sorry, but i don't know how long Sascha will be there. He is scheduled to join the Brilliance the end of July, but I don't know if he has a vacation scheduled before that.......... Link to comment Share on other sites More sharing options...
SherriZ366 Posted May 15, 2013 #1833 Share Posted May 15, 2013 sorry, but i don't know how long Sascha will be there. He is scheduled to join the Brilliance the end of July, but I don't know if he has a vacation scheduled before that..........Thanks -- sounds like Sascha was a good Concierge. We had Mangesh in Feb. and he was fantastic. Link to comment Share on other sites More sharing options...
Yorkshire Voyagers Posted May 15, 2013 #1834 Share Posted May 15, 2013 Thank you for this info. We have our very first full suite on the Adventure in August. Do I understand that the concierge will contact us before the cruise or is this up to the individual? Also, how do you pronounce Sucel?? Thanks again :) Sucel is pronounced "Sue cell", she's very nice and usually contacts guests pre-cruise Carol Link to comment Share on other sites More sharing options...
seahag07 Posted May 18, 2013 #1835 Share Posted May 18, 2013 Just spent a wonderful week on board FOS, with Willie being our concierge! We are diamond plus, and had wonderful service with Willie! any rumors of him snubbing diamond plus members is false, he took great care of us and had many xcellent comment from other cruisers also! we will update next week when we complete our back to back. We have been on 82 cruises with RCCL and have never had a negative issue with Willie! Link to comment Share on other sites More sharing options...
PH8 Posted May 18, 2013 Author #1836 Share Posted May 18, 2013 Just spent a wonderful week on board FOS, with Willie being our concierge! We are diamond plus, and had wonderful service with Willie! any rumors of him snubbing diamond plus members is false, he took great care of us and had many xcellent comment from other cruisers also! we will update next week when we complete our back to back. We have been on 82 cruises with RCCL and have never had a negative issue with Willie! Not exactly false,when it has happened to some of us personallly..glad your experience was different........maybe he had a talking to:confused: Link to comment Share on other sites More sharing options...
cruisenfever Posted May 18, 2013 #1837 Share Posted May 18, 2013 Just spent a wonderful week on board FOS, with Willie being our concierge! We are diamond plus, and had wonderful service with Willie! any rumors of him snubbing diamond plus members is false, he took great care of us and had many xcellent comment from other cruisers also! we will update next week when we complete our back to back. We have been on 82 cruises with RCCL and have never had a negative issue with Willie! Then maybe he is just selective in his treatment of C&A Members because we are PC and were not welcomed by him.:rolleyes: In fact, I had to give Willie a copy of a letter clarifying what PC members are entitled to.:eek: Link to comment Share on other sites More sharing options...
hairymelon Posted May 18, 2013 #1838 Share Posted May 18, 2013 Has anyone got any experience of the concierge on Indy? I will be sailing on her in two weeks and hope the concierge is friendly. Many thanks :) Link to comment Share on other sites More sharing options...
pjlee3333 Posted May 19, 2013 #1839 Share Posted May 19, 2013 Just got back from two weeks on Grandeur. Ruth is fabulous. The start dates for both concierges is probably May 3 since May 2 was a sea day. Link to comment Share on other sites More sharing options...
Geema Posted May 19, 2013 #1840 Share Posted May 19, 2013 We were on the Independence a month ago and the Concierge (Raj Bhugwath) was one of the best we've had. He was very helpful and very friendly. Link to comment Share on other sites More sharing options...
hairymelon Posted May 19, 2013 #1841 Share Posted May 19, 2013 We were on the Independence a month ago and the Concierge (Raj Bhugwath) was one of the best we've had. He was very helpful and very friendly. Thank you Geema - that is great news. So looking forward to it :) Link to comment Share on other sites More sharing options...
landj999 Posted May 19, 2013 #1842 Share Posted May 19, 2013 Anyone heard from Karen on the Jewel? Link to comment Share on other sites More sharing options...
PH8 Posted May 20, 2013 Author #1843 Share Posted May 20, 2013 Just got back from two weeks on Grandeur. Ruth is fabulous. The start dates for both concierges is probably May 3 since May 2 was a sea day. What??:eek: Thy don't fly them in??;)Thanks! Link to comment Share on other sites More sharing options...
PH8 Posted May 20, 2013 Author #1844 Share Posted May 20, 2013 AD Adventure -(Concierge)Sucel Nickings AL Allure --(Concierge)- Dexter Fraser (as of 02/17/13) and Fernando Ugalde Nadal(as of 04/14/13) --(Rahim Fraoui on vacation as of 03/31/13) (Diamond)"Ana" Anayansy Jimenez as of 02/17/13 BR Brilliance -(Concierge)Betsy Medrano till August 2013 (Sascha) (Diamond)Anis Tebbeb(as of 05/15/13) EN Enchantment -(Concierge)Reyno Varkevisser(Iryna Tsybulnykova on vacation till 05/20/13) (Diamond) Nizar Laatiri EX Explorer- (Concierge)Mahmoud Messaoudi as of 04/07/13 (Mario Reyes) FR Freedom (Concierge)-Willie Salaya as of end of April 2013 (Bertrand Almeida) (Diamond)- Sascha(Mangesh Jambhulkar) GR Grandeur-(Concierge)-Ruth Romo as of 05/03/13 (Diamond)Francis Calimag as of 05/03/13 ID Independence (Concierge)Raj Bhugwath till 09/01/13(Ryno Strapp) (Diamond) -Columella Arandia as of 06/30/12 JW Jewel -(Concierge)Karen Hernandez as of 04/27/13(Diego Tripald on vacation till 06/29/13) LG Legend -(Concierge)Rahul Barua (as 02/06/13) (Diamond)-Andrew Finegold(as of 02/06/13) LB Liberty- (Concierge)-Carlos Ortiz (until May 2013) (Diamond)-Oana Popa till 10/06/13((Denzil Fernandes) MJ Majesty - none MA Mariner -(Concierge)- Luca Iorio (Diamond)-Erik Lafitte NV Navigator – (Concierge)Ricardo Mock as of 03/30/13(Mahmoud Messaoudi) OA Oasis (Concierge) Allan Fajardo and Israel Sanchez(as of 04/27/13) (Charmaine Fernandes back June) (Diamond)Carolina Cullbera as of 04/27/13 RD Radiance -(Concierge)Juan Diego Miranda-Allen(Gazetty James on vacation 03/05/13-05/17/13) (JD on vacation again 07/26/13-08/30/13) (Diamond) Shim Hyun "JJ" till 05/17/13 RH Rhapsody -(Concierge) Amit Chattopadhyay till 06/30/13 (Diamond)Pretty Shamu(as of 03/11/13) Karen Hernandez SR Serenade - (Concierge)Francois Roux (Nadja Djurdjevic) (Diamond) Rami Tabassi till 05/05/13 ??? SP Splendour–(Concierge) Telma Santos (Diamond)???? VI Vision - none till 10/23/13 (Betsy Medrano) VY Voyager -(Concierge)Yangyang Qi(Jayeon Hong) To email the concierge,use the 2 letter code for ship(i.e EX for Explorer),followed by an underscore then Concierge@rccl.com The underscore is ONLY between the ships two letters and Concierge. i.e EX_Concierge@rccl.com **For the Rhapsody RH_SuitesConcierge@rccl.com **For the Grandeur GR_SuitesConcierge@rccl.com **On Oasis and Allure you need a 01 or 02 in the email address since there are 2 concierges on each ship i.e OA_Concierge01@rccl.com OA_Concierge02@rccl.com On ships with Diamond lounge concierge,add the word Diamond in front of Concierge i.e FR_DiamondConcierge@rccl.com Link to comment Share on other sites More sharing options...
PH8 Posted May 20, 2013 Author #1845 Share Posted May 20, 2013 AD Adventure -(Concierge)Sucel Nickings AL Allure --(Concierge)- Dexter Fraser (as of 02/17/13) and Fernando Ugalde Nadal(as of 04/14/13) --(Rahim Fraoui on vacation as of 03/31/13) (Diamond)"Ana" Anayansy Jimenez as of 02/17/13 BR Brilliance -(Concierge)Betsy Medrano till August 2013 (Sascha) (Diamond)Anis Tebbeb(as of 05/15/13) EN Enchantment -(Concierge)Reyno Varkevisser till mid Sept.2013(Iryna then takes his place) (Diamond) Iryna Tsybulnykova as of 05/20/13(Nizar Laatiri) EX Explorer- (Concierge)Mahmoud Messaoudi as of 04/07/13 (Mario Reyes) FR Freedom (Concierge)-Willie Salaya as of end of April 2013 (Bertrand Almeida) (Diamond)- Sascha(Mangesh Jambhulkar) GR Grandeur-(Concierge)-Ruth Romo as of 05/03/13 (Diamond)Francis Calimag as of 05/03/13 ID Independence (Concierge)Raj Bhugwath till 09/01/13(Ryno Strapp) (Diamond) -Columella Arandia as of 06/30/12 JW Jewel -(Concierge)Karen Hernandez as of 04/27/13(Diego Tripald on vacation till 06/29/13) LG Legend -(Concierge)Rahul Barua (as 02/06/13) (Diamond)-Andrew Finegold(as of 02/06/13) LB Liberty- (Concierge)-Carlos Ortiz (until May 2013) (Diamond)-Oana Popa till 10/06/13((Denzil Fernandes) MJ Majesty - none MA Mariner -(Concierge)- Luca Iorio (Diamond)-Erik Lafitte NV Navigator – (Concierge)Ricardo Mock as of 03/30/13(Mahmoud Messaoudi) OA Oasis (Concierge) Allan Fajardo and Israel Sanchez(as of 04/27/13) (Charmaine Fernandes back June) (Diamond)Carolina Cullbera as of 04/27/13 RD Radiance -(Concierge)Juan Diego Miranda-Allen(Gazetty James on vacation 03/05/13-05/17/13) (JD on vacation again 07/26/13-08/30/13) (Diamond) Shim Hyun "JJ" till 05/17/13 RH Rhapsody -(Concierge) Amit Chattopadhyay till 06/30/13 (Diamond)Pretty Shamu(as of 03/11/13) Karen Hernandez SR Serenade - (Concierge)Francois Roux (Nadja Djurdjevic) (Diamond) Rami Tabassi till 05/05/13 ??? SP Splendour–(Concierge) Telma Santos (Diamond)???? VI Vision - none till 10/23/13 (Betsy Medrano) VY Voyager -(Concierge)Yangyang Qi(Jayeon Hong) To email the concierge,use the 2 letter code for ship(i.e EX for Explorer),followed by an underscore then Concierge@rccl.com The underscore is ONLY between the ships two letters and Concierge. i.e EX_Concierge@rccl.com **For the Rhapsody RH_SuitesConcierge@rccl.com **For the Grandeur GR_SuitesConcierge@rccl.com **On Oasis and Allure you need a 01 or 02 in the email address since there are 2 concierges on each ship i.e OA_Concierge01@rccl.com OA_Concierge02@rccl.com On ships with Diamond lounge concierge,add the word Diamond in front of Concierge i.e FR_DiamondConcierge@rccl.com Link to comment Share on other sites More sharing options...
pjlee3333 Posted May 20, 2013 #1846 Share Posted May 20, 2013 What??:eek: Thy don't fly them in??Thanks! The ship was close to Cape Haterius (sp?) about noon on May 2. Maybe they flew them in then.:rolleyes: Link to comment Share on other sites More sharing options...
B-52 Posted May 20, 2013 #1847 Share Posted May 20, 2013 Explorer....anyone know IF and WHEN Mario will be returning..... Link to comment Share on other sites More sharing options...
petel Posted May 20, 2013 #1848 Share Posted May 20, 2013 What??:eek: Thy don't fly them in??;)Thanks! I thought it was that little boat that always wakes me up early in the morning .....:eek:.... but, I never get up to see who jumps into our ship....:D Oh Kathy, you do such a great job on this thread. Thanks! :cool: Link to comment Share on other sites More sharing options...
petel Posted May 20, 2013 #1849 Share Posted May 20, 2013 Explorer....anyone know IF and WHEN Mario will be returning..... Is your screen name the drink or the plane? OMG or is it something else :confused: Link to comment Share on other sites More sharing options...
PH8 Posted May 20, 2013 Author #1850 Share Posted May 20, 2013 I thought it was that little boat that always wakes me up early in the morning .....:eek:.... but, I never get up to see who jumps into our ship....:D Oh Kathy, you do such a great job on this thread. Thanks! :cool: It's all a group effort.....I count on people getting some info for me....but thanks!!:) Link to comment Share on other sites More sharing options...
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