bcd2010 Posted February 28, 2012 #1 Share Posted February 28, 2012 If someone needs to contact me while I'm on the ship (Statendam) do they just call Ship's Services at 1-800-541-1576 or is there a more direct number? I looked for this on the HAL web site and couldn't find it (I think they used to include a card in the packet when they mailed the docs). Link to comment Share on other sites More sharing options...
jtl513 Posted February 28, 2012 #2 Share Posted February 28, 2012 From the US the Statendam direct number would be 011-870-764-343-692 COMMUNICATION AT SEA Telephone: Direct ship-to-shore telephones are provided in each guest stateroom. You may easily place a call to friends, relatives or business associates during your cruise, reception permitting. Similarly, friends and family in the U.S. and Canada may contact Holland America Line ships by direct dialing the following number: 1-866-HAL-SHIP (1-866-425-7447) From outside the U.S.: 1-732-335-3278 A credit card is required for all inbound phone calls to a ship. The rate is USD$ 16.00 per minute and billing begins at the time specified. Please have the ship name (ms Prinsendam), your party’s name and stateroom number. Callers at home may also contact each ship directly by dialing the International Access Number (011 from the U.S.), Ocean Code (870) and Ship Number. Ship Numbers: ms Amsterdam 324-437-011 ms Eurodam 764-857-176 ms Maasdam 764-611-948 ms Noordam 324-602-821 ms Oosterdam 324-541-710 ms Prinsendam 324-412-610 ms Rotterdam 764-663-213 ms Statendam 764-343-692 ms Veendam 764-567-077 ms Volendam 324-596-816 ms Westerdam 324-412-810 ms Zaandam 324-644-212 ms Zuiderdam 324-530-410 ms Nieuw Amsterdam 765-054-280 For example: Someone calling from the U.S. to the ms Amsterdam would dial 011-870-324-437-011. Please Note: All phone calls, whether inbound or outbound, are charged a satellite tariff. Outbound calling rates are posted near your stateroom telephone and will be billed to your onboard account. These charges are applied to ALL calls including calls to 800, 877 and 888 numbers. Please do not use a credit card or phone card; your onboard account will be billed in addition to the cost of the phone card or credit card. Collect calls are not possible from the ship. Link to comment Share on other sites More sharing options...
sail7seas Posted February 28, 2012 #3 Share Posted February 28, 2012 In addition to telephone number, we always advise people who may have to reach us to send e-mail. We check it at least once a day (usually). Link to comment Share on other sites More sharing options...
YubaSutter Posted February 28, 2012 #4 Share Posted February 28, 2012 $16/minute is very expensive. If it took 5 minutes to contact you and get you on the ships phone, that's $80 before you start talking. Link to comment Share on other sites More sharing options...
sail7seas Posted February 28, 2012 #5 Share Posted February 28, 2012 If it is that big an emergency to require a call, the cost becomes a little less priority IMO If it isn't that important for the person to call,,,,,,,, they should have been 'warned'. :D Link to comment Share on other sites More sharing options...
bcd2010 Posted February 28, 2012 Author #6 Share Posted February 28, 2012 From the US the Statendam direct number would be 011-870-764-343-692 COMMUNICATION AT SEA Telephone: Direct ship-to-shore telephones are provided in each guest stateroom. You may easily place a call to friends, relatives or business associates during your cruise, reception permitting. Similarly, friends and family in the U.S. and Canada may contact Holland America Line ships by direct dialing the following number: 1-866-HAL-SHIP (1-866-425-7447) From outside the U.S.: 1-732-335-3278 A credit card is required for all inbound phone calls to a ship. The rate is USD$ 16.00 per minute and billing begins at the time specified. Please have the ship name (ms Prinsendam), your party’s name and stateroom number. Callers at home may also contact each ship directly by dialing the International Access Number (011 from the U.S.), Ocean Code (870) and Ship Number. Ship Numbers: ms Amsterdam 324-437-011 ms Eurodam 764-857-176 ms Maasdam 764-611-948 ms Noordam 324-602-821 ms Oosterdam 324-541-710 ms Prinsendam 324-412-610 ms Rotterdam 764-663-213 ms Statendam 764-343-692 ms Veendam 764-567-077 ms Volendam 324-596-816 ms Westerdam 324-412-810 ms Zaandam 324-644-212 ms Zuiderdam 324-530-410 ms Nieuw Amsterdam 765-054-280 For example: Someone calling from the U.S. to the ms Amsterdam would dial 011-870-324-437-011. Please Note: All phone calls, whether inbound or outbound, are charged a satellite tariff. Outbound calling rates are posted near your stateroom telephone and will be billed to your onboard account. These charges are applied to ALL calls including calls to 800, 877 and 888 numbers. Please do not use a credit card or phone card; your onboard account will be billed in addition to the cost of the phone card or credit card. Collect calls are not possible from the ship. Thank you. I am, of course, talking emergency. Link to comment Share on other sites More sharing options...
IRL_Joanie Posted February 28, 2012 #7 Share Posted February 28, 2012 If someone needs to contact me while I'm on the ship (Statendam) do they just call Ship's Services at 1-800-541-1576 or is there a more direct number? I looked for this on the HAL web site and couldn't find it (I think they used to include a card in the packet when they mailed the docs). I posted this awhile ago, so had it saved for just such a question as yours:) This is the same info I give all of our family members and or friends if they need to contact us while we are at sea: COMMUNICATION AT SEA In Case of an Emergency Call 1-888-370-6711, You will need to know at the least; The Ship Name, the Name(s) of the Passenger(s) .And if Possible; their Booking Number and Stateroom Number. Telephone: Direct ship-to-shore telephones are provided in each guest stateroom. You may easily place a call to friends, relatives or business associates during your cruise, reception permitting. Similarly, friends and family in the U.S. and Canada may contact Holland America Line ships by direct dialing the following number: 1-866-HAL-SHIP (1-866-425-7447) Callers should know the ship name, party name and the stateroom number before dialing. Callers at home may also contact each ship directly by dialing the International Access # (011 from the U.S.), Ocean Code # and Ship #. Ocean Codes: 870 Ship Numbers: ms Amsterdam 324-437-011 ms Eurodam 764-857-176 ms Maasdam 764-611-948 ms Nieuw Amsterdam 765-054-280 ms Noordam 324-602-821 ms Oosterdam 324-541-710 ms Prinsendam 324-412-610 ms Rotterdam 764-663-213 ms Ryndam 764-092-063 ms Statendam 764-343-692 ms Veendam 764-567-077 ms Volendam 324-596-816 ms Westerdam 324-412-810 ms Zaandam 324-644-212 ms Zuiderdam 324-530-410 For example: Someone calling from the U.S. to the ms Amsterdam would dial 011-870-324-437-011. Please Note: All phone calls, whether inbound or outbound, are charged a satellite tariff. Outbound calling rates are posted near your stateroom telephone and will be billed to your onboard account. These charges are applied to ALL calls including calls to 800, 877 and 888 numbers. Please do not use a credit card or phone card; your onboard account will be billed in addition to the cost of the phone card or credit card. Collect calls are not possible from the ship. Hope this helps Joanie Link to comment Share on other sites More sharing options...
bcd2010 Posted February 28, 2012 Author #8 Share Posted February 28, 2012 Thank you, Joanie. I knew I saw this before! (Thank goodness for people who save this kind of info - and then share it!) Link to comment Share on other sites More sharing options...
ellieanne Posted February 28, 2012 #9 Share Posted February 28, 2012 If someone needs to contact me while I'm on the ship (Statendam) do they just call Ship's Services at 1-800-541-1576 or is there a more direct number? I looked for this on the HAL web site and couldn't find it (I think they used to include a card in the packet when they mailed the docs). Personally, I would take your cell phone and check the messages there once a day, even if you have to use cell-service-at-sea, or I would arrange an email account so the message can get to you that way. I had to get in touch with my parents on their cruise due to an emergency and I could never get an answer through the ship's contact number. Eventually, I had to call ship's services, have them call the ship, have the ship page my parents for an emergency message, and they finally called us back. The experience I had with shore-based ships services was fantastic, but it was the worst way to get in touch with my parents. I would definitely plan to use either cell-service-at-sea to check your voicemail or text messages, or to check your email using the internet onboard at least once a day. As nice as it is to be "out of touch," the reality of our lives is that we can't always be, and it's very nice to have at least one sure way to get in contact with you. Link to comment Share on other sites More sharing options...
Typhoon1 Posted February 29, 2012 #10 Share Posted February 29, 2012 Different individuals interpret emergencies differently. It's all subjective. If you are going to call, be prepared for some major charges. Link to comment Share on other sites More sharing options...
sail7seas Posted February 29, 2012 #11 Share Posted February 29, 2012 From the US the Statendam direct number would be 011-870-764-343-692 COMMUNICATION AT SEA Telephone: Direct ship-to-shore telephones are provided in each guest stateroom. You may easily place a call to friends, relatives or business associates during your cruise, reception permitting. Similarly, friends and family in the U.S. and Canada may contact Holland America Line ships by direct dialing the following number: 1-866-HAL-SHIP (1-866-425-7447) From outside the U.S.: 1-732-335-3278 A credit card is required for all inbound phone calls to a ship. The rate is USD$ 16.00 per minute and billing begins at the time specified. Please have the ship name (ms Prinsendam), your party’s name and stateroom number. Callers at home may also contact each ship directly by dialing the International Access Number (011 from the U.S.), Ocean Code (870) and Ship Number. Ship Numbers: ms Amsterdam 324-437-011 ms Eurodam 764-857-176 ms Maasdam 764-611-948 ms Noordam 324-602-821 ms Oosterdam 324-541-710 ms Prinsendam 324-412-610 ms Rotterdam 764-663-213 ms Statendam 764-343-692 ms Veendam 764-567-077 ms Volendam 324-596-816 ms Westerdam 324-412-810 ms Zaandam 324-644-212 ms Zuiderdam 324-530-410 ms Nieuw Amsterdam 765-054-280 For example: Someone calling from the U.S. to the ms Amsterdam would dial 011-870-324-437-011. Please Note: All phone calls, whether inbound or outbound, are charged a satellite tariff. Outbound calling rates are posted near your stateroom telephone and will be billed to your onboard account. These charges are applied to ALL calls including calls to 800, 877 and 888 numbers. Please do not use a credit card or phone card; your onboard account will be billed in addition to the cost of the phone card or credit card. Collect calls are not possible from the ship. Thanks, John. This is easier on my eyes :) but that is my problem. :shrug: Link to comment Share on other sites More sharing options...
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