2boyzmom Posted March 5, 2012 #1 Share Posted March 5, 2012 OK- I have called my TA and she still is telling me $2000 more for a move from SJ ( Family suite) to 2 bdrm suite on the Dawn even though 90% of this category still remains EMPTY for next month's sailing. What can I do to try and get this price reduced? Link to comment Share on other sites More sharing options...
laxlove6 Posted March 5, 2012 #2 Share Posted March 5, 2012 Wait for an upsell. NCL will start filling those rooms with upsells. Normally they will be filled. Link to comment Share on other sites More sharing options...
2boyzmom Posted March 5, 2012 Author #3 Share Posted March 5, 2012 Should I call my TA again or send an email directly to NCL? Link to comment Share on other sites More sharing options...
njhorseman Posted March 5, 2012 #4 Share Posted March 5, 2012 Should I call my TA again or send an email directly to NCL? Since you're booked through a TA, you're required to work through them. You should be aware that discounted upsell offers usually must be initiated by NCL, not by passengers or their travel agents. If your travel agent contacts NCL their response will be to offer you the cabin at the current selling price, not at a discount from that price. Link to comment Share on other sites More sharing options...
2boyzmom Posted March 5, 2012 Author #5 Share Posted March 5, 2012 Since you're booked through a TA, you're required to work through them. You should be aware that discounted upsell offers usually must be initiated by NCL, not by passengers or their travel agents. If your travel agent contacts NCL their response will be to offer you the cabin at the current selling price, not at a discount from that price. Yes- that seems to be the case :( Link to comment Share on other sites More sharing options...
Vyhanek Posted March 5, 2012 #6 Share Posted March 5, 2012 There is no hope of getting an upsell at the pier. NCL doesn't have empty suites on the day of sailing. They will make enough upsell calls that someone will be upsold into that suite. I've been on many NCL cruises and got the lucky upsell call one time. And that was to upsell from a courtyard villa to the Garden villa for something totally ridiculous like 9k!! I think you probably have a good chance of getting the call though. They will call the next category down to offer the upsell first. So if you are already in a suite, they will try to upsell you first. Years ago, the phone number for the upsell desk was floating around this board. Then NCL made a policy that they wouldn't accept upsell incoming requests - they HAD to call you. But these are different times, back then people booked suites and they booked up fast. Maybe if you called NCL directly you might be able to luck into one of the reps. connecting you to the upsell desk. Link to comment Share on other sites More sharing options...
2boyzmom Posted March 5, 2012 Author #7 Share Posted March 5, 2012 There is no hope of getting an upsell at the pier. NCL doesn't have empty suites on the day of sailing. They will make enough upsell calls that someone will be upsold into that suite. I've been on many NCL cruises and got the lucky upsell call one time. And that was to upsell from a courtyard villa to the Garden villa for something totally ridiculous like 9k!! I think you probably have a good chance of getting the call though. They will call the next category down to offer the upsell first. So if you are already in a suite, they will try to upsell you first. Years ago, the phone number for the upsell desk was floating around this board. Then NCL made a policy that they wouldn't accept upsell incoming requests - they HAD to call you. But these are different times, back then people booked suites and they booked up fast. Maybe if you called NCL directly you might be able to luck into one of the reps. connecting you to the upsell desk. My TA is indifferent and not invested in helping so I sent them an email. Hey- all they can say is no :) Link to comment Share on other sites More sharing options...
goodguyrick Posted March 5, 2012 #8 Share Posted March 5, 2012 Dated October 10th, 2005, 11:49 AM ***** The number to NCL upsell desk is 800-625-4309 I don't know if it is still valid, but thought I would pass it onto you. Good luck. Link to comment Share on other sites More sharing options...
Rare ohioNCLcruiser Posted March 5, 2012 #9 Share Posted March 5, 2012 The people working the check-in at the pier don't directly work for the cruise line. Don't even bother asking them. When you get onboard you can ask to have something noted on your account that you're interested in purchasing a upgrade. The key is saying you are willing to pay. Dozens of dozens of people ask to get added to the free upgrade list and nothing happens because enough people want to pay. This is of course based on how many, if any, cabins are open. Good luck! Link to comment Share on other sites More sharing options...
jonbgd Posted March 5, 2012 #10 Share Posted March 5, 2012 My TA is indifferent and not invested in helping Im thinking i would be finding a new TA Link to comment Share on other sites More sharing options...
2boyzmom Posted March 5, 2012 Author #11 Share Posted March 5, 2012 Im thinking i would be finding a new TA I have thought about it, but no one can come close to her prices! Link to comment Share on other sites More sharing options...
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