jeschwartz82 Posted June 19, 2012 #1 Share Posted June 19, 2012 so, apparently my user name and password no longer exist in their database ... and when i called in, they tried to look my up by name and DOB, but it matches someone in florida. once again, i got the standard, "it should be fixed in 72 hours, just check back then." thats what they told me when the VIFP roll out wiped out my cruise history, and thats what they told me when i requested all my prior cruises to be added ... GRRRR! :mad: is anyone else having similar issues? Link to comment Share on other sites More sharing options...
LadyVolFan Posted June 19, 2012 #2 Share Posted June 19, 2012 So I guess that is why my username and password do not work either. I tried to contact them and they won't respond to my emails. Now I know! :mad: Link to comment Share on other sites More sharing options...
WiCruiseDreamer Posted June 19, 2012 #3 Share Posted June 19, 2012 Had the same issue, so "joined" the VIFP as a new user and all was ok. I did not know my past guest number, so it searched for me and then brought up all history for me. So, join the VIFP as a new user for both the program as well as for Carnival.com. Link to comment Share on other sites More sharing options...
Eng23 Posted June 19, 2012 #4 Share Posted June 19, 2012 Welcome to the club.:rolleyes: Many people are having issues with logging on since the change in the website and the new VIFP. Link to comment Share on other sites More sharing options...
Rare shof515 Posted June 19, 2012 #5 Share Posted June 19, 2012 reset your password Link to comment Share on other sites More sharing options...
jasbo49 Posted June 19, 2012 #6 Share Posted June 19, 2012 Try this little back-door trick. Start by clicking "manage my cruises" AT THE BOTTOM of the page, not the top. When you get there click on "access bookings," or whatever it is. If you have a booking number to fill in, it'll take you to a place where you can Join VIFP. If you click on there, it'll process your logon info there. If you don't have a booking number to fill in, I'm not sure what happens. Anyhow, PITA but it works. Jim Link to comment Share on other sites More sharing options...
jeschwartz82 Posted June 19, 2012 Author #7 Share Posted June 19, 2012 reset your password i cant reset my password because it doesnt recognize my username or email as existing in their system ... Link to comment Share on other sites More sharing options...
MaidMirawyn Posted June 20, 2012 #8 Share Posted June 20, 2012 i cant reset my password because it doesnt recognize my username or email as existing in their system ... I've been in the same situation for over a week. I have received the same automated reply twice, btw. I also can't use my email to create a new user account. Because it's not in the system, and it's also already in use… In short, it's not just you. Link to comment Share on other sites More sharing options...
HelliCap Posted June 26, 2012 #9 Share Posted June 26, 2012 I still can't log on. I tried to go through the system and it didn't find my e-mail address, but I recieved a conformation e-mail when I made my payment this weekend :confused: Link to comment Share on other sites More sharing options...
jeschwartz82 Posted June 26, 2012 Author #10 Share Posted June 26, 2012 i know! we just did an upgrade and the email came right to me. i called again this morning and was told that it should be fixed in 72 hours. i actually LOL'd. Link to comment Share on other sites More sharing options...
HelliCap Posted June 26, 2012 #11 Share Posted June 26, 2012 I submitted the problem through their website, still haven't recieved a response. Link to comment Share on other sites More sharing options...
dljones Posted June 26, 2012 #12 Share Posted June 26, 2012 Had the same issue, so "joined" the VIFP as a new user and all was ok. I did not know my past guest number, so it searched for me and then brought up all history for me. So, join the VIFP as a new user for both the program as well as for Carnival.com. This is what I had to do to get mine to work. Good luck! Link to comment Share on other sites More sharing options...
jmwg49 Posted June 26, 2012 #13 Share Posted June 26, 2012 This worked for me too! thanks!:) Link to comment Share on other sites More sharing options...
jeschwartz82 Posted July 6, 2012 Author #14 Share Posted July 6, 2012 so now i can log on again, but all of my cruises are missing ... again ... its a never ending cycle! LOL Link to comment Share on other sites More sharing options...
Katie Lou Posted July 6, 2012 #15 Share Posted July 6, 2012 I couldn't log in, my user name and password wasn't recognized. I emailed them and got a response that my email address wasn't in the system. Interesting as I have been logging in for the last 3 months since I booked my cruise. So I guess I have to reregister. Link to comment Share on other sites More sharing options...
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