Jacqueline Posted January 7, 2013 #1 Share Posted January 7, 2013 Fianl payment is due today and i emailed my TA over the weekend not to post final payment unless we spoke. He responded that he would not make any charges without my authorization. Yet, the payment just came up on my card. He is out of the office today. Called the owner and she is looking into it. Called the credit card company as the charge is pending and they said that the best course of action was to get the charge reversed. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted January 7, 2013 #2 Share Posted January 7, 2013 Are you cancelling the cruise :confused: then you probably could have just told your agent that in the email Confused by your post Link to comment Share on other sites More sharing options...
JimandStan Posted January 7, 2013 #3 Share Posted January 7, 2013 Fianl payment is due today and i emailed my TA over the weekend not to post final payment unless we spoke. He responded that he would not make any charges without my authorization.Yet, the payment just came up on my card. He is out of the office today. Called the owner and she is looking into it. Called the credit card company as the charge is pending and they said that the best course of action was to get the charge reversed. If the credit card in question is the same one that was used for your original deposit, then your Agent probably didn't OPT OUT of the automatic final payment feature. Link to comment Share on other sites More sharing options...
Jacqueline Posted January 7, 2013 Author #4 Share Posted January 7, 2013 Probably all just a misunderstanding that will be straightened out. I sense that you are correct about the opt out feature. And yes to poster one as well... Good points. Link to comment Share on other sites More sharing options...
spook1 Posted January 7, 2013 #5 Share Posted January 7, 2013 Best read your booking confirmation in future The TA did not opt out of final payment on card of record. Link to comment Share on other sites More sharing options...
Jacqueline Posted January 8, 2013 Author #6 Share Posted January 8, 2013 No doubt i could have communicated better. Link to comment Share on other sites More sharing options...
Rare LHT28 Posted January 8, 2013 #7 Share Posted January 8, 2013 My TA reminds me about a week ahead & I usually just tell her to make the payment then I do not like to wait until the last minute but that is just me Hope you get it sorted out Lyn Link to comment Share on other sites More sharing options...
Rare frantic36 Posted January 8, 2013 #8 Share Posted January 8, 2013 If the credit card in question is the same one that was used for your original deposit, then your Agent probably didn't OPT OUT of the automatic final payment feature. I am just curious, I am unclear about this OPT OUT feature. Is this something only with Oceania or is it the case for all bookings made with a US agent? Here in Australia I have only encountered where we have to actually authorize every payment. Nothing is automatic, we just have reminders prior to payment. Thanks, Julie Link to comment Share on other sites More sharing options...
JimandStan Posted January 8, 2013 #9 Share Posted January 8, 2013 I am just curious, I am unclear about this OPT OUT feature. Is this something only with Oceania or is it the case for all bookings made with a US agent? Here in Australia I have only encountered where we have to actually authorize every payment. Nothing is automatic, we just have reminders prior to payment. Thanks, Julie Julie- It will be easier to say to you that almost everything is very different between booking a cruise in Australia and booking it in the United States. This is just one of dozens of items, and it is actually one of the minor ones. Link to comment Share on other sites More sharing options...
Rare frantic36 Posted January 8, 2013 #10 Share Posted January 8, 2013 Julie- It will be easier to say to you that almost everything is very different between booking a cruise in Australia and booking it in the United States. This is just one of dozens of items, and it is actually one of the minor ones. Thanks for letting me know. One of the nice things about Cruise Critic is learning new things which may come in useful at some point. Julie Link to comment Share on other sites More sharing options...
GITC Posted January 19, 2013 #11 Share Posted January 19, 2013 I have no idea about the auto pay option but don't really need to as that sounds like a TA thing. Our TA actually called us the week our final payment was due, not that we weren't aware of the deadline, and confirmed our decision to proceed. Nice personal service. Link to comment Share on other sites More sharing options...
YoHoHo Posted January 20, 2013 #12 Share Posted January 20, 2013 On the Guest Statement after a booking and payment update, at the end of the 'Payments' section ours reads: "You have declined the option to have the final payment automatically charged to the credit card on file." We have never discussed this with our TA but is fine with us. We get an email or phone call a few days before requesting confirmation to put through the final payment. I assume the agent choose this option as they want to retain control. As long as the deadline is not missed we're happy. Link to comment Share on other sites More sharing options...
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