Out Standing Customer Service Princess UK

[Shogun]

Hi All

 

Customer services often get a hard time,

 

well I e mailed my contact for my Royal Princess booking

 

back came an e mail out of office until next week, working on Royal

 

Princess events please call Southampton for assistance,

 

oh well I thought,

 

well a few hours later a missed call from Princess, then another this time

 

Mrs Shoguns phone, later another call from Princess, this time I catch the

 

call its my booking agent, she has good news for me I get to stay in the

 

same cabin for the maiden that I have for pre maiden,

 

what was nice was that she wanted to tell the news in person, she was

 

so happy to be able to give out good news, now she could have just

 

e mailed or let the offical notice come through, but no, the personal

 

touch was so nice,

 

yours Shogun

[paul929207]

Glad it woeked so well. Have a great cruise

[dorisis]

That is good news. Although it isn't too hard to change cabins. Having the same one on a B2B saves a lot of hassle in repacking.

 

HAVE A WONDERFUL INAUGURAL CRUISE!

[TorontoTL]

Yes CS often gets a bad rap, sometimes it is deserved, but other times when they go out of their way to do something nice, we don't usually hear about it. Congrats again on keeping your cabin for the maiden.