No Mariner credit - is this fair?

[jtl513]

[quote name='doublebzz']No. I'm asking that HAL initiate the policy tomorrow, next week, next month, whenever for the benefit of all us that book cruises as of the date of the change in policy.[/quote]That's a different song than you've been singing most of this thread.

[WpgCruise]

[quote name='sail7seas'][B] Of course, that did not create a 'massive amount of ill will'. We were all equal.[/B]

[B]You are trying for your friend to be enriched in ways others before him were not. It effect, you are asking HAL to initiate a new policy for his benefit. [/B]

[B]THAT would create a 'massive amount of ill will'.[/B]

[/quote]

So then is it your position that HAL is wrong to deny people Mariner Credits for cruises paid for but not taken, and being their policy is wrong it is better for them not to change going forward because those who suffered in the past might want compensation?

I don't know of a better way for a Company to fail than refuse to admit an error, change the policy and move forward.

But then again perhaps those taking the position HAL's policy is correct really don't want to see HAL move forward, the status quo is good enough.

[dan1618]

[quote name='doublebzz']No. I'm asking that HAL initiate the policy tomorrow, next week, next month, whenever for the benefit of all us that book cruises as of the date of the change in policy.[/quote]

Tell us what this new policy would be and how it would work.

What would constitute any emergency? How would the person prove they had an emergency, or would HAL be required to take their word for it? A doctor's note? Most people can get their doctor to sign anything for them, so that might make it a bit of a joke. Better spell it out. What illnesses count and what ones don't? How close to the cruise does the emergency have to occur? How close a relation can die and still be a reason to invoke the policy? What about work emergencies? Do those count? What about a relative's illness? Is that enough? Or just your own personal illness?

If you want the policy, you've got to account for all the circumstances that can play out. So let's hear how you would do it if you were HAL.

I find it amusing that in the OP, you said you wanted to know what other members thought. You asked if we thought it was fair. It's clear you didn't actually want anyone to think and offer an opinion. You just wanted verification that your friend was mistreated.

[IRL_Joanie]

[quote name='WpgCruise']So then is it your position that HAL is wrong to deny people Mariner Credits for cruises paid for but not taken, and being their policy is wrong it is better for them not to change going forward because those who suffered in the past might want compensation?

I don't know of a better way for a Company to fail than refuse to admit an error, change the policy and move forward.

But then again perhaps those taking the position HAL's policy is correct really don't want to see HAL move forward, the status quo is good enough.[/quote]

[FONT=Comic Sans MS][SIZE=4][COLOR=Blue][B]I'm gonna jump back in here and......

Perhaps my brain works on a simpler mode than many but I look at this as Let's say:

I buy 2 cases of caviar which has an experation date on them. Must be used by Let's say June 14 2013. I have an emergency crop up and am not able to use any of the caviar before the expiration date. I decide to try and use one jar... Oops, bad move... Not only smells bad, but looks bad also. So I decide to contact the company that (a) sold me the 2 cases, just knowing that they sold it to me so they should replace both cases to me at their expense.......(b) I also contact the company that put the caviar in the jars and provided it to the store I bought it at and ask them to reimburse me for those 2 cases and complain to them that they should molify me, even though I knew there was no chance of my eating those 2 cases before the expiration date....

To me, what OP is asking us our opinion is basically the same thing..........

HAL should Never Ever give credit where it is Not Due!!! And in the OP's friends case IT AINT DUE.

Joanie[/B][/COLOR][/SIZE][/FONT]

[WpgCruise]

I'm sorry but your analogy escapes me.

To me, this is a really simple issue, the O/P's friend paid for a cruise on HAL. Before the cruise he became ill and couldn't go. HAL kept his money.

He would have appreciated the Mariner Credits the cruise would have paid, HAL refused. The O/P asked if people thought this policy was correct

Many on this thread have brought up Insurance, other Cruise lines policies, and Airline loyalty programs. My thoughts on those comparisons is "Who cares what everyone else does?"

My opinion is that HAL should have given the credits, others opinion is they should not.

My position is based on the fact HAL was paid for the cruise, if the O/P's friend had been on the cruise he would have gotten the Credits. HAL is really out nothing, and in fact "probably" re-sold the cabin again. Other posters position is that HAL's policy is the policy and has to be respected. Their reasons are their reasons.

My opinion remains, and really has no more or less weight than anyone else's. I really doubt HAL will change or maintain policy based on the opinions on this thread.

I'll conclude by saying if HAL won't differentiate themselves in the market place they are doomed to be no better than their competition. If this is good enough for the customer base, all is good. If they want to grow their customer base, improve profitability and be seen as different than the others they have to be prepared to change. This policy would be a good one to change, and the reason for this is the demographic of HAL is skewed to people who because of health reasons need to cancel at the last moment.

And I'm sorry but I still don't get where the 2 cases of caviar comes in.........

[quote name='IRL_Joanie'][FONT=Comic Sans MS][SIZE=4][COLOR=blue][B]I'm gonna jump back in here and......[/B][/COLOR][/SIZE][/FONT]

[B][SIZE=4][FONT=Comic Sans MS][COLOR=blue]Perhaps my brain works on a simpler mode than many but I look at this as Let's say:[/COLOR][/FONT][/SIZE][/B]

[B][SIZE=4][FONT=Comic Sans MS][COLOR=blue]I buy 2 cases of caviar which has an experation date on them. Must be used by Let's say June 14 2013. I have an emergency crop up and am not able to use any of the caviar before the expiration date. I decide to try and use one jar... Oops, bad move... Not only smells bad, but looks bad also. So I decide to contact the company that (a) sold me the 2 cases, just knowing that they sold it to me so they should replace both cases to me at their expense.......(b) I also contact the company that put the caviar in the jars and provided it to the store I bought it at and ask them to reimburse me for those 2 cases and complain to them that they should molify me, even though I knew there was no chance of my eating those 2 cases before the expiration date....[/COLOR][/FONT][/SIZE][/B]

[B][SIZE=4][FONT=Comic Sans MS][COLOR=blue]To me, what OP is asking us our opinion is basically the same thing..........[/COLOR][/FONT][/SIZE][/B]

[B][SIZE=4][FONT=Comic Sans MS][COLOR=blue]HAL should Never Ever give credit where it is Not Due!!! And in the OP's friends case IT AINT DUE.[/COLOR][/FONT][/SIZE][/B]

[B][SIZE=4][FONT=Comic Sans MS][COLOR=blue]Joanie[/COLOR][/FONT][/SIZE][/B][/quote]

[doublebzz]

[quote name='dan1618']Tell us what this new policy would be and how it would work.

What would constitute any emergency? So let's hear how you would do it if you were HAL.

I find it amusing that in the OP, you said you wanted to know what other members thought. You asked if we thought it was fair. It's clear you didn't actually want anyone to think and offer an opinion. You just wanted verification that your friend was mistreated.[/QUOTE]

My view is that if you paid for a cruise, then you should receive the corresponding Mariner Days, whether the cruise was cancelled by choice or unforeseen circumstances. This is my issue of "fairness". Sort of like the airline rewards program I belong to; if I buy a hamburger from Johnny Rockets, I receive airline miles whether I eat the hamburger, feed it to the dogs or throw it in the garbage.

Its obvious that many, if not the majority, of posters feel otherwise and I respect their opinion. I'm glad this post generated some interesting feedback although the personal vilification and questioning of motives was not useful.

[Sea-travelers]

This has been very interesting and entertaining to follow this discussion. My position is still the cruise that matters....not the days of credit you receive. I cruise because it is the most relaxing vacations I have ever taken and I do not consider what kind of gifts I will get from the cruise line, I hardly use them and I would cruise anyway. I choose HAL because they are a class act and after just cruising on Princess the difference was amazing. Just proved why I keep choosing to give my business to HAL. Hal can keep the Mariner days of credit and still be number one in my book.

[Boytjie]

[quote name='WpgCruise']Many on this thread have brought up Insurance, other Cruise lines policies, and Airline loyalty programs. My thoughts on those comparisons is "Who cares what everyone else does?"

My opinion is that HAL should have given the credits, others opinion is they should not.

My position is based on the fact HAL was paid for the cruise, if the O/P's friend had been on the cruise he would have gotten the Credits. HAL is really out nothing, and in fact "probably" re-sold the cabin again. Other posters position is that HAL's policy is the policy and has to be respected. Their reasons are their reasons.[/quote]

The airline loyalty programs are exactly relevant! You don't fly, you don't get the mileage points. The airline also gets its money and can even reuse the seat.

[jtl513]

[quote name='WpgCruise']
He would have appreciated the Mariner Credits the cruise would have paid, HAL refused. [B]The O/P asked if people thought this policy was correct[/B]
[/quote]No, he did not. The title of this thread is "[B]No Mariner credit - is this[U] fair[/U]?[/B]" The answer to that question is ABSOLUTELY. Unless everyone else who has been in the situation also gets credit for their past cruises paid-for-but-not-taken, it would be grossly unfair (to the others) to give them just to the OP's friend.

Whether HAL should change their policy ("correct" it to your way of thinking) is a different question. If they do that it [U]should[/U] not affect the OP's friend in any way - unless everyone else who has had to cancel a cruise is treated equally.

[happyglobetrotter]

[quote name='jtl513']No, he did not. The title of this thread is "[B]No Mariner credit - is this[U] fair[/U]?[/B]" The answer to that question is ABSOLUTELY. Unless everyone else who has been in the situation also gets credit for their past cruises paid-for-but-not-taken, it would be grossly unfair (to the others) to give them just to the OP's friend.

Whether HAL should change their policy ("correct" it to your way of thinking) is a different question. If they do that it [U]should[/U] not affect the OP's friend in any way - unless everyone else who has had to cancel a cruise is treated equally.[/quote]

I agree completely with you. No sailing, no days.

[sail7seas]

[quote name='serendipity1499']

[FONT=Comic Sans MS][SIZE=3]<snip>[/SIZE][/FONT]
[FONT=Comic Sans MS][SIZE=3][/SIZE][/FONT]
[FONT=Comic Sans MS][SIZE=3]Several years ago Phillip217 a long time Hotel Mgr & Bruce Muzz another HM on Cruise ships explained the difference between revenue & profit makers for all cruise lines..These facts were also confirmed in a TV program about an NCL ship, several years ago..[/SIZE][/FONT]

[FONT=Comic Sans MS][SIZE=3]This is a partial quote of Phillip's Post: You might want to read his post No. 57 on this thread: [COLOR=blue][URL="http://boards.cruisecritic.com/showthread.php?t=956159"][COLOR=#0000ff]http://boards.cruisecritic.com/showthread.php?t=956159[/COLOR][/URL][/COLOR] [/SIZE][/FONT]

[SIZE=3][COLOR=red]Quote The average breakdown on REVENUES on a cruise ship, largest to smallest are:[/COLOR][/SIZE]
[SIZE=3][COLOR=red]1. Passage[/COLOR][/SIZE]
[SIZE=3][COLOR=red]2. Art (until the recent financial downturn)[/COLOR][/SIZE]
[SIZE=3][COLOR=red]3. Shorex[/COLOR][/SIZE]
[SIZE=3][COLOR=red]4. Boutiques[/COLOR][/SIZE]
[SIZE=3][COLOR=red]5. Bars[/COLOR][/SIZE]
[SIZE=3][COLOR=red]6. Spa[/COLOR][/SIZE]
[SIZE=3][COLOR=red]7. Casino[/COLOR][/SIZE]
[SIZE=3][COLOR=red]8. Photos[/COLOR][/SIZE]
[SIZE=3][COLOR=red]Over the past year, Art has dropped to around #7 on REVENUE[/COLOR][/SIZE]

[SIZE=3][COLOR=red]The average breakdown on [U][I][B]PROFITS [/B][/I][/U]on a cruise ship, largest to smallest are:[/COLOR][/SIZE]
[SIZE=3][COLOR=red]1. Art (until the recent financial downturn)[/COLOR][/SIZE]
[SIZE=3][COLOR=red]2. Bars[/COLOR][/SIZE]
[SIZE=3][COLOR=red]3. Boutiques[/COLOR][/SIZE]
[SIZE=3][COLOR=red]4. Spa[/COLOR][/SIZE]
[SIZE=3][COLOR=red]5. Casino[/COLOR][/SIZE]
[SIZE=3][COLOR=red]6. Shorex[/COLOR][/SIZE]
[SIZE=3][COLOR=red]7. Photos[/COLOR][/SIZE]
[SIZE=3][COLOR=red]8. Passage[/COLOR][/SIZE]

[SIZE=3][COLOR=red]Over the past year Art has dropped to around #5 or #6 on PROFIT. Unquote [/COLOR][/SIZE]

[SIZE=3]All cruise lines keep the full amount of the cabin usually 90 days before sailing..[/SIZE]


[SIZE=3]Cheers...:)Betty[/SIZE]


[/quote]


[B] If they improved the quality and choice of what they offer in the shops, they could move the profit needle up a notch or two. If we could actually find something in the shops we like, we'd but it!!! :)

[/B]





[quote name='WpgCruise']So then is it your position that HAL is wrong to deny people Mariner Credits for cruises paid for but not taken, and being their policy is wrong it is better for them not to change going forward because those who suffered in the past might want compensation?

I don't know of a better way for a Company to fail than refuse to admit an error, change the policy and move forward.

But then again perhaps those taking the position HAL's policy is correct really don't want to see HAL move forward, the status quo is good enough.[/quote]




sorry, deleted