Pepc Posted November 15, 2013 #1 Share Posted November 15, 2013 Is anyone having problems logging in to Regent's "my account" this morning? After I type in my user name and password, all I get his a pulsating "logging on" message. Link to comment Share on other sites More sharing options...
EZ99B5 Posted November 15, 2013 #2 Share Posted November 15, 2013 Nope - it's working fine for me. Link to comment Share on other sites More sharing options...
Pepc Posted November 15, 2013 Author #3 Share Posted November 15, 2013 Thanks! It has been "loading" since I first tried early this morning. Obviously it's a problem on my end. Appreciate you taking the time to check. Link to comment Share on other sites More sharing options...
EZ99B5 Posted November 15, 2013 #4 Share Posted November 15, 2013 Maybe it is something with your particular booking since apparently nobody else is having the same problem. I would suggest calling their office. Link to comment Share on other sites More sharing options...
Travelcat2 Posted November 15, 2013 #5 Share Posted November 15, 2013 I'm having the same problem and will call them (eventually) Link to comment Share on other sites More sharing options...
Pepc Posted November 15, 2013 Author #6 Share Posted November 15, 2013 I called them about an hour ago and got no where! I received absolutely no help! The rep said he could not transfer me to the technical support section and could not call them either. He said no one else complained to him about it all day! He said he would send an email to his supervisor to alert him. I asked if perhaps someone could contact me via email and alert me if that function on the website was having problems. He said no. I then tried to send an email on the "contact us" link from the website to ask if they were having connectivity problems. When I hit "submit" my comments went no where. They stayed on the screen. I've been trying to get on to "my account" on and off for the last 8 hours. Link to comment Share on other sites More sharing options...
DaveFr Posted November 15, 2013 #7 Share Posted November 15, 2013 Try clearing your browser cache. That might fix the problem. Hope this helps. Link to comment Share on other sites More sharing options...
Pepc Posted November 15, 2013 Author #8 Share Posted November 15, 2013 Thanks, DaveFr, but no luck! Were you able to get into your account? Link to comment Share on other sites More sharing options...
DaveFr Posted November 15, 2013 #9 Share Posted November 15, 2013 Thanks, DaveFr, but no luck!Were you able to get into your account? Yes. I just tried now and got into my account without any problems. Have you tried to access your account using a different browser? Link to comment Share on other sites More sharing options...
Pepc Posted November 15, 2013 Author #10 Share Posted November 15, 2013 Just tried. No luck, DaveFr. Maybe tomorrow . . . Thanks for the tips! Link to comment Share on other sites More sharing options...
Travelcat2 Posted November 16, 2013 #11 Share Posted November 16, 2013 Pepc: Since I do not know how to do what DaveFr was kind enough to post, I suppose I just do not have access to my Regent account. I want to cancel an excursion and will call and take care of that. It is disappointing to hear how your issues were not of much concern to Regent! Link to comment Share on other sites More sharing options...
DaveFr Posted November 16, 2013 #12 Share Posted November 16, 2013 Pepc, if your problems are not resolved tomorrow, you might want to call PCH at (305) 514-2300 and request that they transfer you to Regent IT Tech support. Link to comment Share on other sites More sharing options...
Pepc Posted November 16, 2013 Author #13 Share Posted November 16, 2013 Same problems this morning! Thanks for the info. By the way, I normally use Internet Explorer. Travelcat2, are you still having problems getting on? I just tried to get on with Google Chrome and I got on with no problem! I don't get it. Any ideas, DaveFr? Thanks! Link to comment Share on other sites More sharing options...
Travelcat2 Posted November 16, 2013 #14 Share Posted November 16, 2013 Same problems this morning!Thanks for the info. By the way, I normally use Internet Explorer. Travelcat2, are you still having problems getting on? I just tried to get on with Google Chrome and I got on with no problem! I don't get it. Any ideas, DaveFr? Thanks! So, you did get on with Google Chrome? I haven't been able to get on for a couple of weeks but did not really need to. Now I would like to figure it out. My DH's computer is set up completely different than mine. Will try it later today. Link to comment Share on other sites More sharing options...
DaveFr Posted November 16, 2013 #15 Share Posted November 16, 2013 Same problems this morning!Thanks for the info. By the way, I normally use Internet Explorer. Travelcat2, are you still having problems getting on? I just tried to get on with Google Chrome and I got on with no problem! I don't get it. Any ideas, DaveFr? Thanks! I assume you get to the Regent website through a bookmarked link. This is just a wild guess but since you can get to your account using Chrome, maybe the link in Internet Explorer has been corrupted in some way. Try deleting the link and recreating it. Link to comment Share on other sites More sharing options...
Responder Posted November 16, 2013 #16 Share Posted November 16, 2013 Works fine here with Firefox 25... And mine is through a bookmarked link. Link to comment Share on other sites More sharing options...
Travelcat2 Posted November 16, 2013 #17 Share Posted November 16, 2013 Went on to my DH's computer and was able to log in easily. Then I "Binged" (aka Googled) 'how to clear cache' since I had no clue what that was. When I saw the instructions I realized that I had done this before -- just called it clearing history, temporary files, etc. Have now signed onto my account and learned that I should be booking dining reservations while I am on a plane going to Singapore:o Guess I'll have to wait until we land. DaveFr: Thanks for the information. Pepc: Try clearing your cache again. If anyone is like me and isn't familiar with the term "cache", do the following: Go to TOOLS Select INTERNET OPTIONS Under BROWSING HISTORY click on DELETE Click OK. On the next page check three boxes: Temporary internet files and website files Cookies and website data History Press DELETE Press OK Go sign in to your RSSC account. Crossing my fingers:-) Link to comment Share on other sites More sharing options...
Responder Posted November 16, 2013 #18 Share Posted November 16, 2013 Went on to my DH's computer and was able to log in easily. Then I "Binged" (aka Googled) 'how to clear cache' since I had no clue what that was. When I saw the instructions I realized that I had done this before -- just called it clearing history, temporary files, etc. Have now signed onto my account and learned that I should be booking dining reservations while I am on a plane going to Singapore:o Guess I'll have to wait until we land. DaveFr: Thanks for the information. Pepc: Try clearing your cache again. If anyone is like me and isn't familiar with the term "cache", do the following: Go to TOOLS Select INTERNET OPTIONS Under BROWSING HISTORY click on DELETE Click OK. On the next page check three boxes: Temporary internet files and website files Cookies and website data History Press DELETE Press OK Go sign in to your RSSC account. Crossing my fingers:-) I don't know if I would want to arbitrarily delete all my cookies. Link to comment Share on other sites More sharing options...
Travelcat2 Posted November 16, 2013 #19 Share Posted November 16, 2013 Is there a reason why you wouldn't want to delete your cookies? I was following instructions on another site and have deleted them before. Link to comment Share on other sites More sharing options...
Pepc Posted November 16, 2013 Author #20 Share Posted November 16, 2013 DaveFr, YOU ARE THE BEST! Yes, I do use a bookmark for the website. I typed it in manually and presto - - it worked. I'm about to create a new bookmark. Thank you very much. Link to comment Share on other sites More sharing options...
DaveFr Posted November 16, 2013 #21 Share Posted November 16, 2013 DaveFr,YOU ARE THE BEST! Yes, I do use a bookmark for the website. I typed it in manually and presto - - it worked. I'm about to create a new bookmark. Thank you very much. You're welcome. Glad you got it working. I was running out of ideas. :D Link to comment Share on other sites More sharing options...
Pepc Posted November 17, 2013 Author #22 Share Posted November 17, 2013 Appreciate your input, Travelcat2. Thanks to DaveFr, I got both our computers working with new Regent bookmarks! Hope you have the same success! Link to comment Share on other sites More sharing options...
Responder Posted November 17, 2013 #23 Share Posted November 17, 2013 Is there a reason why you wouldn't want to delete your cookies? I was following instructions on another site and have deleted them before. I have many sites I frequent regularly and saving those cookies gets me right in without constant logging in all the time. Sure, some sites may use the cookies for marketing purposes, but there's not a whole lot of privacy anywhere. Link to comment Share on other sites More sharing options...
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