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Reflection of a Christmas Cruise [warning: long read]


CruiserByHeart
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Getting to Miami was a totally different chapter… our flights were quite alright, but our suitcases were delivered to our pre-cruise hotel the day after we had left Miami on the cruise. Hence, no clothes other than what we managed to buy in a hurry Saturday morning in Miami before going on the cruise.

 

Check-in and boarding in Miami, Terminal G

It was only a ten minute taxi ride from the hotel to Port Miami’s Terminal G, the departure terminal for Celebrity Reflection. We were out of the taxi at about 2:30 and with only our newly purchased belongings we opted for bringing them onboard our selves rather than risking them being left at the dock (we are not the disbelieving kind, but were rather tired from the travel and shopping spree). Just inside the terminal our Xpres Passes were checked and we could go up the escalator to the security check. In contrast to the airport, all staff at the seaport was quite courteous and accommodating. After security we entered the grand check in hall and quickly found the line for Aqua Class with only one couple ahead of us. First perk of Aqua Class was bypassing the lines for general boarding. Check in was quick and easy and within minutes we were scanning our Sea Passes onboard the Celebrity Reflection.

The boarding bridges were located on the promenade on Deck 5 forward and mid-ships. We chose the forward gangway and boarded close to the elevators taking us to our stateroom on Deck 11.

 

Aqua Class Room

Room 1509 is a standard AQ2 room on the forward port side of the vessel, one deck above the bridge on the corridor leading to the Relaxation Room. Boarding late had our room ready when we boarded, nice when we were bringing our own luggage so we could go straight to the room and drop the bag.

Our stateroom attendant, Paz, introduced herself quickly after we had entered our room and explained the basics of the room and asked if there was anything she could do for us. We told her about our predicament with the luggage and she arranged for complementary express laundry as well as helped us with extra supplies of shampoos. etc.

 

The room amenities included (and what we used)

§A Personal Spa Concierge to arrange AquaSpa® treatments – we didn’t use this service

§Daily delivery of bottled water and tea – two half liter bottles of San Pellegrino still water and iced teas with flavors of strawberry or peach alternating daily

§Priority check-in

§Express luggage delivery – we didn’t use this service

§Priority disembarkation based on travel needs– we didn’t use this service

§Complimentary shoeshine service – we didn’t use this service

§Complimentary access to the Persian Garden and Relaxation Room– we didn’t try the Persian Garden but enjoyed the Relaxation Room once

§Aromatherapy diffuser – a nice touch, not too overwhelming

§Pillow menu– we didn’t use this service

§Additional bathroom amenities, including shower gel, facial spray and lip balm – we had to ask for the facial spray and were told it had been discontinued some time ago. But our stateroom attendant felt sorry for us missing our luggage and found a couple of facial sprays for us

§Plush Frette® bathrobes

§Slippers Additional bathroom amenities, including shower gel, facial spray and lip balm – we had to ask for the slippers that ended up to be too large for my wife and too small for me…

§Oversized 100% cotton bath towels – if these were oversized we would feel sorry for people with the regular sized towels. Actually the towels seemed to be the same size as we remembered from our ocean view cabin on Deck 3 of the Celebrity Solstice 2½ years ago

§On-demand wellness programming including meditation and yoga – we didn’t use this service

§Hansgrohe® shower panel had a large showerhead with choice of regular spray and massage spray

§Fog-free mirror kept half the mirror (above the sink) fog free

 

Getting to know the ship

The Celebrity Reflection is a beautiful ship in mint condition. Flagship of Celebrity Cruises and only 14 months old it is clearly the star of the fleet.

 

Boarding Day Lunch

As we hadn’t had any meals except for our morning coffee and a croissant we headed to the Oceanview Buffet for our late lunch. Being embarkation day we were aware that it might be chaotic at the buffet, but we quickly found a table by the window and had no problem filling our plates from the great selections. Most of the other passengers may have already completed their lunch as there was a quite relaxed feel around the buffet.

 

Muster Drill

As we were finishing our lunch the mandatory muster drill was announced and we started making our way to our assembly station. We didn’t have to bring lifejackets and the trek from the Oceanview Buffet on Deck 14 aft to the Celebrity Theatre on Deck 5 forward to a while as many of our fellow passengers were preoccupied with their phones and not being in a hurry. This may be different if the unlikely should happen.

Our assembly station was indicated to be on the balcony of the Reflection Theatre, but when we got there we were redirected to the lower level of the theatre.

The drill itself was quite quickly completed with a video in 10 languages telling international passengers that additional information would be found in their stateroom. Then the muster station staff demonstrated how to don the lifejacket.

After a video message from the captain the drill was dismissed.

 

Sail Away

We watched the sail away from our balcony while sipping the complementary bottle of champagne delivered to our room while we were out. Finally we felt like being on a cruise and had time to relax after a long flight and a morning busy with emergency shopping. Being on the port side of the ship we were actually on the side of the ship facing away from the dock, so we had a great view of McArthur Causeway rather than viewing the many other ships getting ready to sail. As we passed the entrance to the port we had a magnificent view of South Beach and Ocean Drive.

 

Guest Relations and Concierge

Soon after boarding we went to Guest Relations to ask if they knew if our baggage had been delivered by the airline directly to the vessel. It had not. But Maila from the Philippines was very courteous, helpful and understanding and together with the concierges Adriane Wulf and Rachelle Wever helped us a lot.

Without asking for it we were offered free laundry for the entire cruise as we explained about our limited supply of t-shirts and underwear. And we were offered a couple of Celebrity Cruises t-shirts to sleep in and a bag of toiletries.

Even on two occasions during the week we found a bottle of wine or champagne in our room with compliments from the concierges.

While we never wish anyone to cruise without their baggage, the help and assistance provided by the crew onboard the vessel was just outstanding.

 

Specialty Dining

One of the main reasons we choose to cruise on Celebrity is the great selection of dining options and the top quality cuisine. We had been looking forward to this for months and we were not disappointed.

 

Qsine

What a refreshingly different take on dining. The menu is presented on an iPad with descriptions and brief animated videos explaining the items. You don’t choose a three course meal, but rather a selection of samplers that are served family style for the entire table to share. Even the presentation was different… fish ‘n’ chips served in a popcorn box, do-it-yourself guacamole and tacos, Chinese dishes served in martini glasses. Before selecting dessert we were presented with chocolate covered strawberries and pannacotta-eggs served on a grass in a cigarette-girl-style-box. Choose your dessert from a flip-it-over cube with more choices appearing as you flip the cube.

 

Tuscan Grille

A traditional steakhouse with an authentic Italian twist. Antipasti served while you browse the menu, great bread, excellent steaks and superb Italian desserts. The truffled parmesan fries are a must!

Once a cruise Tuscan Grille serves a lunch with a beautiful view of the ship’s wake, but a limited menu.

 

Murano

No doubt the most luxurious restaurant onboard. Top notch service as when our waiter noticed my wife’s black pantsuit and promptly exchanged the white napkin for a black one, so it wouldn’t leave marks on her clothes. Tableside preparation of many of the dishes and delicate presentation and exquisite desserts.

One afternoon high tea is served each cruise complete with live music, white glove service, finger sandwiches, scones with clodded cream and macaroons. And a selection of fine teas to go with your glass of champagne.

 

Lawn Club Grill

This is a must-try restaurant on the Lawn Club on Deck 15. Outdoors and with tasty food prepared by the best chef onboard – you! Start by baking your own pizza, sorry flatbread, it’s so tasty it rivals those found in Naples! The grill your steak, kabob or bratwurst to perfection while you pick your salad from the lawn buffet. Adding to that picnic feel the drinking glasses are like jars and cheery waiters in relaxed polo’s.

 

Included dining

 

Blu

Staying in an Aqua Class stateroom had us assigned to the Blu restaurant. This restaurant is for Aqua Class guests only (suite guests on a space available basis and a $5 cover). We had dinner here on December 25th and quickly agreed this was the only time we would go there. Compared to the specialty restaurants it was a disappointment… we got the two-top we asked for, but it was so close to the neighboring tables it might as well have been a ten-top. The waiter’s English was poor (“sir, you can eat the whole [soft shell] crab” sounded funny, but we understood what he meant) and service was rushed. The sommelier seemed to forget about our table and we didn’t have wine served until the main course. The noise level was intolerable and didn’t feel like lingering over a cup of coffee after dinner.

 

Oceanview Buffet

We had not actually planned on dining in the main buffet at night, but after the very filling High Tea in Murano we just couldn’t eat a full meal in a restaurant and went to the buffet to get a snack. Opposed to day time when this venue is a hectic all against all grab and eat place, at night it was quite nice. We had time to go around selecting our dishes and set a table for ourselves without fearing it being cleaned and taken while we were away to get more food. Only regret was that the waiters did not seem to have time from their personal discussions to come to ask if we wanted drinks or wine… their loss, we enjoyed the included fountain drinks.

 

Mast Grill

The best cheeseburgers and hot dogs in town or at sea! With plenty of fellow passengers by the pool we were surprised to be able to walk straight up to the window and had our food prepared to order in a matter of minutes.

 

Al Bacio Café

No day without coffee. And the only place to get decent Italian espresso style coffee is at Al Bacio. The baristas take great pride in preparing each cup of coffee as if in Italy. In the mornings it was great to go get takeout coffees to bring back to the room to enjoy with the room service breakfast on our balcony.

 

Sea Day Christmas Brunch

On the second morning of the cruise, the regular breakfast service in the Opus Dining Room was replaced by the grand brunch buffet. We had a great two top by the window and next to a nice couple from Switzer­land. The buffet was elaborate with all the dishes you could imagine (actually the dishes familiar if you had visited the Oceanview buffet for breakfast or lunch) but still with a grand setup, ice carvings and stations with carveries, pasta made to order, pancakes and waffles, chocolate fondues and a ton of desserts.

This was our only visit to Opus and it seemed the tables are as close together as in Blu, but the larger room may reduce the perceived noise level.

 

Tree Trimmers’ Late Night Buffet

On Christmas Eve a grand buffet was set up in Bistro on Five. The line was long but moved quickly one way only past the buffet and through the venue. We were greeted by two senior hospitality officers with a cheery “Merry Christmas” and handed paper plates and plastic utensils. The buffet was a selection of savory and sweet dishes we loaded onto our plates and took to our room…only to disappoint us, but then again we may not actually have been that hungry.

 

Spa

Our stateroom was on the hallway leading to the Relaxation Room and through there we had access to the spa area and the “secret staircase” leading to the spa reception. My wife had a pedicure and a massage during the cruise. While she enjoyed the treatments she was turned off by the overselling of products after each treatment. Apart from these treatments we didn’t make use of the spa or fitness facilities.

 

Shows and Entertainment

We opted out of most of the entertainment, but did enjoy the Christmas Caroling in the Reflection Theater on Christmas Eve, the juggling comedian on December 25th and Reflection the Show, the grand production show featuring aerialists, contortionists and the resident singers and dancers in a rock extravaganza.

 

Casual Christmas at Sea

As our gala clothes were “trapped” in our baggage being held hostage by the airline, we had to resort to t-shirts, jeans and sneakers as our evening clothes. This made for a much more casual Christmas than we had planned, but no one made any comments (other than understanding and supporting when told the story) when we entered the dining rooms. However, we didn’t attend the Captain’s welcome reception and show in the Reflection Theater as we wouldn’t have been properly dressed.

On Christmas eve we did have an opportunity to speak to the master of the vessel as Captain Athanasios G. Peppas walked through each dining room to great each and every table with a “Merry Christmas”. A very nice touch!

 

Detour and Delay

While we were getting ready to go to our farewell dinner in the Lawn Club Grill the captain came on the intercom in the cabin. This is not a thing that happens regularly as we had to turn on the TV or be in a public area to hear his daily morning address. With the words “This is the Captain. I have diverted the vessel’s course…” we held our breath as he continued “due to a medical emergency as we have to disembark a passenger in Nassau on the Bahamas”. With the rest of his message he explained that we would sail close to Nassau to disembark a fellow passenger and that he would later give details as to how much of a delay we would experience.

This evening we had a beautiful view of the lights of Nassau as the vessel drifted off the harbor while a tender was sent ashore with the ill-fated passenger. While we were there we saw a Disney cruise ship and two Carnival cruise ships leaving port, probably the vessels we saw the next morning in Miami.

 

Disembarkation

Following our detour to Nassau on the last evening of the cruise our arrival into Miami was delayed for an hour and we entered Government Cut as the last vessel in line.

Staying in Aqua Class we had access to the Concierge disembarkation lounge on Deck 4 in the Opus restaurant. We left our room short after 8 o’clock and quickly found a table to sit with our roll boards. It took about an hour and a half before our number was called and we could proceed to the gangway on Deck 5.

Having beeped out one last time we were on the gangway and in the terminal, down the escalators to the airport style baggage hall in minutes. Our bag was on the belt when we came to the belt and then had to make our way back through the flow of disembarking passengers and passengers looking for their bags … this could be streamlined a bit, but was actually not that bad.

The line for immigration and customs was fairly short and the border officers were all smiling, collecting the customs cards with a “Merry Christmas” and we were then leaving the terminal to find ourselves in a long line to get a taxi. By this time each taxi was discharging passengers for the next cruise to make room for passengers going back to the city, hotels and the airport.

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Thank you for the great review. I am very sorry you did not enjoy Blu, but glad you had some fantastic dinners in the speciality restaurants. I am glad they took care of you due to the suitcase incident. I agree Rachelle is GREAT. I hope you did get your suitcases when you arrived back in Maimi.

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Your review mirrors most of my Christmas cruise experiences. Too many posters focus on negatives, and don't take the time to appreciate all the positives

 

we were offered a couple of Celebrity Cruises t-shirts

 

I've got a decent collection of these. My bags have gone missing on THREE cruises. Seems to happen when I have a connecting flight. Showing up at the MDR in a Hawaiian shirt on formal night will always lead to some interesting conversation (when I used to wearing my tux).

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Thanks for your xoncern. Yes, thanks to the great bell staff at the Intercontinental Miami, our suitcases were in our hands minutes after arriving back at the hotel :-D

 

Excellent review!!! good to know that you got your suitcases back!! :):)

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which airline lost your luggage?

 

British Airways at London Heathrow's terminal 5, the bags didn't make the short connection...we did.

 

But actually, the bags went on the direct flight to Miami whereas we detoured via Hpuston. The bags arrived at Miami airport hours before we did. If only American Airlines in Miami had listened to us at the airport and on the phone they could easily have had the bags at our hotel in time for us to have them on the ship.

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Oh my! It sounds like you made the very best of the situation & had a great cruise. The airlines should give you free vouchers for not listening to you in Miami. Enjoyed reading your review. I was on the Eclipse 12/14-28. Wonderful holiday cruise . It will be hard to book 7 days after experiencing the 14 days .

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Loved your review! And, we too have had the experience of boarding a ship in the Port of Miami with nothing but our carry-ons and a handful of K-mart shopping bags -- while American Airlines tried to sort out exactly where our checked luggage was. :eek: There are some folks who would have let that ruin their whole holiday cruise -- kudos to you for not letting that happen! ;)

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Getting to Miami was a totally different chapter… our flights were quite alright, but our suitcases were delivered to our pre-cruise hotel the day after we had left Miami on the cruise. Hence, no clothes other than what we managed to buy in a hurry Saturday morning in Miami before going on the cruise.

Thanks for all your kind words on our lost luggage. Yes we had a great cruise, but would enjoy having our full wardrobe for our next cruise

Here's the part of the review that I left out, as I didn't find it too relevant to the cruise:

British Airways to Miami

We purchased the flights about three months before departure, seeking the best fare using Kayak.com and booked directly with BA.com for the best fare. Keeping in mind the cruise was over the Holiday Season the most direct flights were either fully booked or outside our price range. We still ended up with flights that cost almost the same as the cruise.

BA811 from Copenhagen to London

Having checked in online we went straight to the baggage drop and within minutes were ready for the security checks. With an hour to spare there was enough time for shopping and for a cup of coffee before boarding the plane.

The flight was almost full and the British Airways A320 was clean and the crew was welcoming. A nice touch was the Danish flight attendant who provided all instructions and comments on the PA in Danish following the English version. We are fluent in English, but not all travelers are.

The flight was pretty uneventful and due to British Airways tradition we made the obligatory three or four race track turnarounds east of London before landing delayed in Heathrow.

London Heathrow, Terminal 5

Usually changing planes in Heathrow is a mess. However this being our first time changing planes at the relatively new Terminal 5, dedicated to British Airways we hoped it would be easier.

Our flight arrived at Terminal 5’s main building with about an hour until departure for our transatlantic flight. As the through ticket was booked in a single transaction directly on British Airways’ website and with 15 years as a travel agent I know that it’s the airline’s responsibility to ensure we have enough time to make the connection—which we did.

Having passed through a vigorous security check in Denmark we had to go through another equally vigorous security check in the United Kingdom. Both countries being part of the European Union should mean that a second security check would be unnecessary. After the security check and travel document check we had to take the people mover to the first of the two satellite terminals. Exiting the people mover we had to run to get to the gate—only in time to be among the last dozen or so to board the plane.

BA195 from London to Houston

Onboard the plane we found our seats on the last row of the World Traveler Plus, the premium economy cabin. Premium was actually cheaper than regular economy when we booked our ticket – nice! Our flight attendants were two middle aged gentlemen who took very good care of us, with courtesy and a smile. Service stared before takeoff with a glass of juice while we got settled in our seat. The flight was delayed about an hour as the ground crew was struggling with a cargo door, but we finally got aloft and had a great flight.

A nice touch in World Traveler Plus was the oversized headsets, wider seats and better pitch. We also received a printed menu explaining the lunch service and options for beef or chicken as well as the afternoon tea served before arrival into Houston.

Houston Intercontinental, Int’l arrivals and Terminal A

The flight had made up a bit of the time lost in London, however with the strong headwinds we were still delayed into Houston. The flight arrived at terminal E and after quite a long walk to the central terminal area we went through the passport check. The flight being late there was not too long lines at the border check, but then again only a few positions were open and it took about half an hour in line before we could proceed to the baggage hall.

When we arrived at the baggage belt all baggage from the flight had been delivered and we got ready to pick up our suitcases and go through customs. However our bags were not there!?? and no airline desk to claim the lost bags. Only a single airline representative with a long line of passengers asking about their bags. We quickly learned that all bags for Miami had never been loaded on the plane, but were sent directly to Miami and were told to claim our bags upon arrival in Miami.

Right after passing customs, now with our carry-on luggage only, we had to pass through security before taking the TerminaLink peoplemover. The line was short and moved quickly at security and the TerminaLink came as we approached the platform.

The ride to Terminal A took only a matter of minutes. Upon arriving in Terminal A we had to find the monitors with information on our flight and gate. There are no monitors coming from the TerminaLink and the first one we found was located a good walk in the wrong direction from the peoplemover.

AA1294 from Houston to Miami

The flight was scheduled to depart from gate A27, which we found with time to spare. However, the gate was virtually empty and only by accident did we overheard other passengers talking about the flight leaving from the adjacent gate A26. The display at A27 was never updated and the staff at that gate was oblivious about the gate change when asked. We boarded through gate A26 and the flight was for Miami—good news.

Being seated in the back of the plane, but late in boarding due to the unpublished gate change we had a hard time to find room for our carry-ons. The plane appeared not to have been cleaned since its arrival from the previous flight and one of our seats couldn’t recline. Quite different experience compared to the tow European flights we had just sampled.

Again we didn’t leave the gate until we were close to an hour delayed. And our arrival into Miami was delayed by 45 minutes.

Miami Airport arrivals and luggage claim

Miami Airport was almost closing down for the night and we quickly got to the baggage area to claim our baggage that had traveled to Miami on another flight. However, we went straight to the lost baggage desk and were told that our bags were not available but that there we’re somewhere else at the airport. We got our lost baggage report and told the lady at the counter that we would be at a hotel for one night and then were going on a cruise, so we would need our bags by midday the next day. She seemed to understand, but explained that she could only take the report.

We found a newsstand and bought the most necessary toiletries before getting a cab to go to the hotel.

Intercontinental Miami

We chose this hotel as it is conveniently located close to the port and within walking distance of the Bayside Market mall. We booked a standard room knowing that our late arrival time wouldn’t allow us to utilize any of the hotels amenities.

Room with a view

We were greeted at the taxi by the porter and as we didn’t bring any luggage helped ourselves to the reception desk. Check in was a breeze and 30 minutes after we had left the airport we were in our room.

When the gentleman checking us in heard about our missing luggage he awarded us with harbor view, club level, concierge club access and free internet. A nice touch and generosity that we hadn’t even hoped for.

Our converter plugs for our phone chargers were in our luggage, but room service had one delivered to our room within minutes after calling to ask if they had one.

We slept like babies after traveling for 26 hours, but still woke early with a bit of jetlag. But to no regret as we had a great view from the 27th floor of the beautiful Celebrity Reflection entering Government Cut completing her pre-Christmas cruise, turning and docking to prepare for our cruise.

Bell Desk

As soon as we woke we called the bell desk to check if our luggage had been delivered during the night. It hadn’t. But when I went for our Starbucks morning coffee in the hotel lobby I spoke to a gentleman at the bell desk who was extremely helpful and promised to call us as soon as the bags got there. We checked again a few times, but the bags weren’t there by the time we were ready to hit the town.

Miami Power Shopping

Realizing we might have to cruise without our luggage we made a call to our travel insurance company to verify that they would cover our expenses for replacement clothes and toiletries. Next we laid out a plan to get all we needed in the few hours we had before going on the cruise.

All in all we spent almost $1000 in three hours on necessities. We’re still not sure if the sales staff at the different stores knew what hit them… We needed everything and price was almost not an issue.

Flying home

The taxi ride to the Intercontinental hotel was quick and we were greet by name by the bell staff, who remembered us from the week before—and knew that we had our baggage stored at the hotel as our baggage never made it to the ship.

We stored our new baggage while we went to Bayside Marketplace to browse the stores (no power shopping this time). After lunch and a picking up a bit of souvenirs we got our baggage, changed into our travel clothes and got in a taxi to the airport

IB6124 from Miami to Madrid

While our flight was bought through British Airways and that airline owns Iberia its staff was on the border to rude when we asked where to check in. They said that we should know the difference between British Airways and their Spanish carrier…we found the check in line at Iberia to be shorter and quicker than the one at British Airways and we were quickly at the security checkpoint.

Our flight was delayed in arrival and subsequently late in leaving, but the delay was made up along the way and we arrived in Madrid only minutes late. Good thing that the flight was so “short” as while the aircraft was new the seats were hard as wood and we couldn’t fall asleep. On the other hand, the entertainment system was top-notch and kept us entertained with a wide selection of movies and interactive games.

We arrived in Madrid’s Barajas airport just as dawn broke and it seemed as if our flight was the only one to arrive at the Terminal 4 Satellite as it was all quiet and within half an hour from leaving the flight we had cleared immigration and taken the people-mover to the main terminal building. The Terminal 4 complex is new, airy, bright and comfortable to navigate. We found a food court and had a decent (not great) cup of coffee and a croissant to start the day and start readjusting to European time.

IB3730 from Madrid to Copenhagen

The last flight was never announced on the display screens, but we stumbled upon it by chance as we found a group of Scandinavians and followed suit. However, it was a mystery to why we had to be bussed to the flight when there were a dozen or more unoccupied gates at the terminal building. We were wearing no overcoats as we came from the tropics and purposely had left our winter clothes in our car in the in-terminal parking garage in Copenhagen…it was freezing in Madrid and walking to the plane from the bus had us exposed to the elements! Spain, please use those boarding bridges now that you have them!

The airplane was freezing inside as the doors had been open to the outside for a long time and the engines had been turned off with no auxiliary power to keep the plane warm. Then again, half way through the flight they turned on the heat and we were in a sauna—after traveling for 30 hours we may not have been the most easy people to satisfy.

We landed in Copenhagen ahead of time and all of our baggage was on the belt by the time we got to the baggage hall. Welcome home to efficient Copenhagen!

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